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Rating: 3 out of 5
See delivery.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
I had covid and was unable to pick up my package from the post office, please resend it to 2 rue Pablo Neruda Levallois Perret 92300
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A
Rating: 3 out of 5
Beanie conforms to the visual and my expectations, two other products waiting for restocking for several months.
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A
Rating: 3 out of 5
Stetson cap too small and Army cap doesn't please me but fast delivery, I recommend
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A
Rating: 2 out of 5
fast
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Response from Chapellerie Traclet
hello
thank you for your message and your rating, but what is the issue encountered?
sincerely
Traclet
thank you for your message and your rating, but what is the issue encountered?
sincerely
Traclet
A
Rating: 3 out of 5
order delivered incomplete, waiting for the supplement
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A
Rating: 2 out of 5
I have been waiting for three days for a response from the seller because my hat is too big and I would like to return it.
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Response from Chapellerie Traclet
Hello, we have already sent you three emails to your address. Thank you for returning it in its packaging with the order reference and the new size you wish or what you want upon return. Our address: Chapellerie Traclet 14 impasse bardin 42300 Roanne. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
I have a size problem, I reported it 4 days ago and still have no response.
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A
Rating: 3 out of 5
Fast delivery but disappointed by the quality of the beret.
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A
Rating: 3 out of 5
A GOOD NAVIGATION OF THE SITE
THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
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THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
A
Rating: 2 out of 5
Colissimo delivery announced on Tuesday arrived on Thursday!
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Response from Chapellerie Traclet
Hello, the order was placed on Monday, December 27, and it was shipped the same day. The normal delivery time with Colissimo is 2-3 days. So delivery on Wednesday or Thursday depending on the volume of delivery. We apologize for this delay beyond our control, especially during a period when the Covid epidemic is significant. Happy New Year 2022. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
A long delay due to the product being out of stock, so the delivery was also later than expected.
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A
Rating: 2 out of 5
The product received does not match the description on your site or the label on the packing list. The Hatteras Louvain old cotton cap received does not have ear flaps.
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Response from Chapellerie Traclet
Hello, we apologize for this error. Please send us a photo of the cap received by email and we will proceed with the exchange for the correct cap. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
Nothing to say about the products. But 4 days late without information from Colissimo. Complete package but rebuilt by the carrier (sticker).
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A
Rating: 3 out of 5
Quite average, disappointing!
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A
Rating: 2 out of 5
-1 ⭐ mention on site and on article -1 ⭐ Traclet label stuck on the article -1 ⭐ no size on the article
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Response from Chapellerie Traclet
Hello, we apologize if we made a mistake. Please send us a photo of the model received at [email protected] and we will proceed with its exchange. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
Fez hat too big compared to the ordered size
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A
Rating: 2 out of 5
Delivery on time but not the right product! Indeed, I ordered a sand-colored miki and received it in anthracite. Being for a Christmas gift, there is no time to return it...
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Response from Chapellerie Traclet
Hello, there must be an issue with the order because order 254109 concerns a Saint Nazaire miki wool hat - Color: Anthracite - Size: One size. The color we received on our site is indeed anthracite as indicated on your invoice. Please let us know if your invoice is indeed for the sand color because for us the order is for an anthracite color. It is of course possible to change the color if it does not suit you. Best regards, Traclet Sebastien
A
Rating: 2 out of 5
I have received my order before Christmas, thank you. I just have one disappointment regarding the lack of information about the French and artisanal manufacturing of the hat. I thought it would be more valued with, for example, a note attached to the order, explaining that it is a French product, in which city it was made, the name of the artisan. Or otherwise a logo, a label 'made in France'. I therefore feel like it is a scam...
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Response from Chapellerie Traclet
Hello, thank you for your comment, the product sheet clearly states that this product is indeed made in France. Here is the link on our site: https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/11638-capeline-femme-en-paille-canina-traclet.html. Regarding the labeling, normally this hat has a Traclet logo that is associated with the size and its composition. These elements are glued to the bottom of the hat's crown. If there is nothing on it, it must have come off during transport. Remaining at your disposal and wishing you a Merry Christmas. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
The head entry is just a simple fabric ribbon and not a leather band with a pom-pom like in traditional hat-making for felt hats. I expected better finishing from Traclet (considering the price)...
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A
Rating: 3 out of 5
Disappointing product in quality
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A
Rating: 2 out of 5
Of course, all of this is correct but see the added comment.
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Response from Chapellerie Traclet
Hello, thank you for your comment but we do not have information on what is wrong. Best regards, Traclet
A
Rating: 3 out of 5
For the colors, you have to press on a dot of the chosen color without this color being written during the selection; I chose navy blue and checked twice before confirming my cart. In the end, the delivered beanie is black even though the delivery note indicates "navy". No time to return it before Christmas.
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A
Rating: 3 out of 5
Disappointed because most items were unavailable when I selected the desired size. And I couldn't find how to filter this size or available hats to have less to search. Otherwise, very nice hat shop.
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A
Rating: 3 out of 5
Doubtful return policy, unpleasant phone reception.
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A
Rating: 3 out of 5
Delivery is not what was expected
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A
Rating: 3 out of 5
Good site, but not very responsive, if the product you ordered is out of stock.
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A
Rating: 3 out of 5
It was quick, important during this Christmas period
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A
Rating: 3 out of 5
See my comments below
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A
Rating: 3 out of 5
I have to pick up my package at a different collection point than planned and I don't know how to get there
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A
Rating: 3 out of 5
Delay far too long between order and delivery
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A
Rating: 3 out of 5
Item arrived unusable and returned, at my expense.
Waiting for a new shipment.
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Waiting for a new shipment.
A
Rating: 3 out of 5
The site is okay, not the prettiest but easy to navigate.
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A
Rating: 3 out of 5
Easy order and quickly shipped! I recommend++
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A
Rating: 2 out of 5
I have already given my opinion several times on the ordered item, a very average quality. Too bad because the hat is beautiful.
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Response from Chapellerie Traclet
Hello, thank you for your comment, it is of course possible to change the beret if it does not suit you. Remaining at your disposal. Best regards, Traclet
A
Rating: 3 out of 5
Mix-up in the shipment
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A
Rating: 2 out of 5
Usually satisfied. For my last order (I am a loyal customer), I am unhappy. A part of the product (but which gives all the charm to the hat) does not match the photos of the article. The response from customer service: it's the manufacturer's fault, figure it out yourself...
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Response from Chapellerie Traclet
Hello, thank you for your message, I am sorry if due to lack of time I could not respond to you Friday afternoon. I did not at any time tell you to figure it out. Today, Sunday, I will take the time to answer your question. For the cord, you need to pass the end that is too long through the part that remains around the crown. If there is a problem, we can make one to your size to satisfy you as best as possible. During this Christmas and COVID period, we are doing our best to respond as quickly as possible. Thank you for your understanding. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
nothing
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A
Rating: 3 out of 5
on my last order
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A
Rating: 3 out of 5
Hello, just to inform the customer that there will be a delay in delivery on their order (order at the beginning of September with a delay of 2 to 5 weeks expected, delivery at the beginning of December)
Thank you
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Thank you