Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I only give three solely for the delivery time. The beret is beautiful and of remarkable quality. But more than a month to be delivered is unacceptable!!! Without follow-ups on my part, I might still be waiting. I can understand a stock shortage, but not the lack of information.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
The site indicates delivery in 24/72h....: order placed on November 7 and shipped on November 16. Even if there is a holiday, that's a long time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
Good navigation on the site, it's clear and good customer service, I am satisfied, thank you very much.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
Hello. When choosing the delivery method, I opted to have the 3 ordered hats delivered to my home without mandatory signature. This allowed me not to be present at the time of delivery. In the end, the choice of packaging was not suitable for a standard mailbox, and therefore could not fit inside. In the end, I had to go pick up my package at the post office. Please adapt your packaging to mailboxes, especially since three hats should fit in many mailboxes!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
2 points to absolutely improve I think:
- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2021
Hat too big, the size does not match my head circumference.
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Response from Chapellerie Traclet
Hello, it is of course possible to return the item for another size. Please let us know when you return it. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/11/2021
The site does not work well. After placing an order, I received a message informing me of a stock shortage, I ask about the delay, same automatic response about the stock shortage, the next day I received the package.
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Response from Chapellerie Traclet
Hello, thank you for your message. The order was placed on 12/11/21 with a product that had a delay of 2-3 weeks as indicated when choosing the size on the site. Then, the bob was shipped on 17/11/21 because we finished it in production; that is why on the day of your email, a tracking email was sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2021
Beautiful models, but unavailable for sale
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2021
Average because there was no information for several weeks after the order even though my account had been debited.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2021
Average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
Fast shipping, merchandise return also fast....but restocking of a product is slow.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2021
product too small size does not match
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
Positive: fast delivery (Chronopost so paid) & hat in excellent condition
To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover)
Brush: the color is not the right one, nor the model
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/11/2021
First hike, the tip of the stick has already detached, a bit disappointed with the product...
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Response from Chapellerie Traclet
Hello, we apologize if you encountered issues. Were you able to reattach it or would you like us to intervene? Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2021
It's a shame that the delivery time is not clearly indicated or really respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2021
This is the second time I order via CHRONOPOST and the second time I am delivered by COLISSIMO. It was a gift for my birthday and I still haven't received it!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2021
Very beautiful product, however be careful if returning, it is at your expense and delivery costs are not refunded. Too bad.
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Response from Chapellerie Traclet
Hello
thank you for your message, yes the shipping costs remain at your expense for the return and we take care of the reshipment.
As indicated on our site, we have the PayPal system that covers return shipping costs, so you do not pay for the return of the products.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2021
Good site, however it is impossible for me to return an item ordered by mistake...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2021
The product is not what I expected, the color rendering is misleading.
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Response from Chapellerie Traclet
Hello
Please excuse us if the photo is not of good enough quality.
What color did you receive?
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2021
Easy to order, I received my package quite quickly. However, I do not like the cap I received at all because it was not highlighted on the site, it is very difficult to see the white visor of this cap which makes it horrible (sorry). I will request a refund.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
This specific feature of the visor is indeed highlighted by a single photo showing its visor that advances with its beige color.
It is certainly possible to return it for a refund if you do not like it.
Remaining at your disposal to exchange before proceeding.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2021
size M56,57 a bit too big (made in China???)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
Difficult to pay online! I know that ChapellerieTraclet is not directly to blame but it was difficult to place the order. Thanks to the person who kindly informed me over the phone and sent me a payment form.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2021
Order 04.09 (cap + chapka)
Cap delivered on 25.10
Chapka pending
Issue?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
Navigating the site presents some difficulties in searching.
One example: You send me an email for a preview of the collection.
I then search for the leather cap which is only available in black on the search site.
Fortunately, you sent me information the next day presenting this
cap in brown color. Otherwise, there would have been no order
With my best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2021
Just to say that size 61 is too tight for me and I would have needed a 62. There is a way to wear the beret military style, perched on the top of the head and well turned over the ears, a more relaxed, looser way, which would deserve larger sizes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Important delays.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2021
size 58 is too big, :::::
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2021
I did not receive the ordered item. Impossible to return it as it was a gift given on the same day and I had to make do with it.
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Response from Chapellerie Traclet
Hello
we have received your photo.
Yes, the cap is indeed of similar shape and quality, the linen is natural and the one received does not have the small speckled aspect.
Regarding the price of the cap at 29 euros, we have just sent you a proposal with a 5 euro discount for this inconvenience.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2021
Color error in the shipment
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake on the color of one of the two scarves.
Can you send us a photo of the model received so we can see if we can change it for you?
Our email is [email protected]
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2021
The website does not indicate if the item is in stock in the color and size ordered. Traclet only informed me of this during my call when I was worried about not having news of my order. As soon as we agreed on another color, the customer service and delivery were very efficient.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2021
I had asked for advice on the size and I was told that S/M would be a bit tight for size 58. But L/XL is a bit big. Wouldn't it be better to keep the classic sizes?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Not satisfied with the delivery, almost 2 weeks delay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2021
There was first an inability to scroll through the size menu, then there was an error due to the clumsy correction of the size labels on the site, still for the same chosen item.
But your responsiveness ultimately paid off, and everything is back to normal.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2021
Order placed on 07/07/2021 and delivery received on 25/09/2021! The payment was processed without delay and we waited more than two and a half months to receive the ordered product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2021
I am very happy with my hat, but I wanted it in black and I received it in green: it is very difficult to know which color was chosen on the site, there is only one photo in black (for the hat I took anyway) and no visual difference when clicking on one color or another: I didn't even realize I was ordering in green... this could be improved on the site.
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Response from Chapellerie Traclet
Hello, we have taken your message into account and we will try to resolve this issue. For the green hat, it is indeed possible to change it if it does not suit you. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2021
Fast and efficient service. The product labeled as size 56 is actually size 55 (measured with a tape measure).
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2021
False description on the site. Hat that was supposed to have a lining inside (hence my choice for this cap) but ultimately did not have one... no gesture from the manager in the face of their mistake... (and an email with lots of spelling mistakes!).
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Response from Chapellerie Traclet
Hello
as indicated by email, yes we made a mistake in the description, we indicated a polyester cap while it is the gros grain inside. We proposed an exchange with a cap that has a lining. It is true that I make spelling mistakes, I am not perfect but I try to respond to you as best as I can by finding a solution which was in this case an exchange of model since you wanted a cap with a lining.
Remaining at your disposal to exchange and find a solution.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2021
I don't like the material of this hat.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/08/2021
I ordered the wrong size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2021
Not satisfied with my order.
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