English 
Français A
Rating: 3 out of 5
One size but really too small.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 3 stars
Reset filtersA
Rating: 2 out of 5
I placed an order on December 2. As soon as I finished, I received a first questionnaire from you. Then, after almost 3 weeks of silence, I sent an email asking what was happening since I had received nothing. In response, I was told that the package had been sent while I had no information from the postal service. A week later, still having nothing, a new email with a delivery deadline. A package arrived on Monday, January 4, with only 2 items. I asked for explanations for these items and I am still waiting for a response.
Translated reviews
Response from Chapellerie Traclet
hello
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
A
Rating: 3 out of 5
The reading on the availability of item sizes is not clear.
Translated reviews
A
Rating: 3 out of 5
Well received but the box was damaged.
Translated reviews
A
Rating: 3 out of 5
The hat is very nice. Too bad that a chrono post delivery within 24 hours costs 9 euros, and the package takes 3 days...
Translated reviews
A
Rating: 2 out of 5
excellent choice but the photos are not representative of the item for example for the 3 beanies that I will unfortunately send you
Translated reviews
Response from Chapellerie Traclet
hello
what is the problem with the beanies?
Best regards
what is the problem with the beanies?
Best regards
A
Rating: 3 out of 5
Normal
Translated reviews
A
Rating: 3 out of 5
????
Translated reviews
A
Rating: 2 out of 5
Product received and well followed. But packaging much too simple, cardboard damaged and dented everywhere. And the disappointment came upon opening. Many poorly made details (visor edge poorly cut, headband with non-sewn threads, inside of the hat different from what is indicated on the site). For a hat at 195 euros, we end up with a hat worth 45 or 60 euros. After the material and the overall product is compliant.
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for sending us a photo of the received cardboard and a photo of the hat.
In case the cardboard is damaged, please refuse the package to avoid any issues with the post.
If it is not the right product, we will proceed with its exchange.
Best regards
Traclet
thank you for sending us a photo of the received cardboard and a photo of the hat.
In case the cardboard is damaged, please refuse the package to avoid any issues with the post.
If it is not the right product, we will proceed with its exchange.
Best regards
Traclet
A
Rating: 3 out of 5
Rather good
Translated reviews
A
Rating: 3 out of 5
The site mentioned free shipping for my order, but in reality, I had to call to avoid shipping fees.
Translated reviews
A
Rating: 3 out of 5
A quick order processing, the product matches the photos and description on the site. I take away one star for the packaging... It would have been preferable to use a taller box which would have avoided the cap arriving a bit deformed...
Translated reviews
A
Rating: 3 out of 5
The color of the fur of my hat does not match the photo
Translated reviews
A
Rating: 2 out of 5
I am disappointed because I paid for a gift package. In the box, the packaging is all deformed and the gift package is poorly done... I have to make another one. 3 euros for that is limited.
Translated reviews
Response from Chapellerie Traclet
Thank you for sending us a photo of the packaging at [email protected]
Thus we can proceed with the refund of the 3 euros.
Happy end of year celebrations.
Best regards
Traclet
Thus we can proceed with the refund of the 3 euros.
Happy end of year celebrations.
Best regards
Traclet
A
Rating: 2 out of 5
Poorly packaged
The box is too small for the delivered hat.
A hard box would be more appreciated. Quite disappointed given the price of the hat
Translated reviews
The box is too small for the delivered hat.
A hard box would be more appreciated. Quite disappointed given the price of the hat
Response from Chapellerie Traclet
hello
thank you for sending us a photo of the box and the hat because normally our boxes are adapted to the dimensions of the hat.
Best regards
Traclet
thank you for sending us a photo of the box and the hat because normally our boxes are adapted to the dimensions of the hat.
Best regards
Traclet
A
Rating: 3 out of 5
Disappointed by the quality of the cap: . on the top, there was a sewing defect, an irregularity in the pattern and threads were sticking out! . still on the top a false diagonal crease!
Translated reviews
Response from Chapellerie Traclet
Hello, thank you for sending us a photo to [email protected] to see with Stetson the issue encountered with this model. Happy end of year celebrations. Best regards, Traclet
A
Rating: 3 out of 5
Delivery was 'almost' express, TNT did not deliver to the indicated address, they left the package in one of their agencies 50km from the delivery location!! After my call, delivery was okay the next day as planned. Otherwise, the order is compliant, beautiful products, well packaged, I will probably place other orders!
Translated reviews
A
Rating: 2 out of 5
Hello order placed on October 25 delivered on December 17 after several emails and phone calls but the beanie is compliant with the ordered product happy
Translated reviews
Response from Chapellerie Traclet
hello
please excuse us for this delay which was however well noted as about 2 weeks for delivery.
Best regards
Traclet
please excuse us for this delay which was however well noted as about 2 weeks for delivery.
Best regards
Traclet
A
Rating: 3 out of 5
A bit of difficulty finding my way around the brands, hats, and others
Translated reviews
A
Rating: 2 out of 5
Received without a label, without the order or delivery slip
Translated reviews
Response from Chapellerie Traclet
Hello
the miki beanie only has a manufacturing label on the product. It includes both its composition, its reference but no paper label.
For the order slip, as indicated on the site, they are sent by email and are also on your personal space.
Remaining at your disposal
Best regards
Traclet
the miki beanie only has a manufacturing label on the product. It includes both its composition, its reference but no paper label.
For the order slip, as indicated on the site, they are sent by email and are also on your personal space.
Remaining at your disposal
Best regards
Traclet
A
Rating: 3 out of 5
Too bad returns are not free
Translated reviews
A
Rating: 3 out of 5
Difficulties paying on the site. I both have no account and an account!! When I want to create one I already have an account and when I want to log in I don't have an account?!! I ended up placing my order by phone
Translated reviews
A
Rating: 3 out of 5
The site is well designed, a lot of choices and nothing to say about the very fast and tracked delivery. But I am disappointed with the ordered product: given the brand (presented as a reference in the field) I expected at least a correct label inside the beret and/or a somewhat 'classy' packaging. The basic white label is barely readable and the beret was simply slipped into a bubble envelope, with no protection at all... I hope at least that the size will fit, as it is a gift for Christmas...
Translated reviews
A
Rating: 2 out of 5
Disappointed because when I ordered I had the choice between size 57 or 59 and upon receipt it turned out to be M or L so size error
Misinformed and extra cost for exchange!!!
Translated reviews
Misinformed and extra cost for exchange!!!
Response from Chapellerie Traclet
Hello
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
A
Rating: 2 out of 5
I have not yet received delivery
Translated reviews
Response from Chapellerie Traclet
hello
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
A
Rating: 3 out of 5
Not satisfied with the packaging as it was torn on top by your services. Moreover, the small message written on the box did not have time to dry which does not allow me to open it in its state and to foresee new packaging.
Translated reviews
Response from Chapellerie Traclet
Hello, we apologize for this inconvenience. We try to be careful but in this case, we may have gone a bit too fast when putting it in the box. We have offered to send you a new one to resolve this problem. Best regards, Traclet
A
Rating: 3 out of 5
Acceptance of an order for an item not held in stock. We only know about the stock shortage after paying for the order!
Translated reviews
Response from Chapellerie Traclet
Hello, the information about the delivery time is indicated in red when choosing the size, a second time in the order summary also in red and a third time sent by email. The information about the delay is therefore indicated twice and a third time by email. Best regards, Traclet
A
Rating: 3 out of 5
The site does not provide enough details about the shape and dimensions of the hat
Translated reviews
A
Rating: 3 out of 5
See packaging comment
Translated reviews
A
Rating: 3 out of 5
Being able to open the item pages without 'losing the thread' would be more practical
Translated reviews
A
Rating: 3 out of 5
The product received is compliant and my deadlines are correct but customer follow-up leaves something to be desired.
Translated reviews
A
Rating: 3 out of 5
Too bad we can't see the items worn
Translated reviews
A
Rating: 3 out of 5
Always problems with head size.... Another package to return at my expense!
Translated reviews
A
Rating: 3 out of 5
No delivery problem.
Translated reviews
A
Rating: 3 out of 5
Fortunately, my interlocutor on the phone was charming otherwise I wouldn't have ordered
Translated reviews
A
Rating: 3 out of 5
We'll see when the order arrives
Translated reviews
A
Rating: 3 out of 5
Well-designed site
Translated reviews
A
Rating: 3 out of 5
Satisfied
Translated reviews
A
Rating: 3 out of 5
Delivery was no problem, but not the order as I had to claim for them to send it to me
Translated reviews
A
Rating: 2 out of 5
Beautiful site good delivery too bad for the defect of the ordered product
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if the cap has an issue.
Thank you for sending us a photo at [email protected]
thus we can proceed with its exchange.
Best regards
Traclet
please excuse us if the cap has an issue.
Thank you for sending us a photo at [email protected]
thus we can proceed with its exchange.
Best regards
Traclet