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Rating: 3 out of 5
Initially, using the Safari browser, my order did not go through twice. I switched to a different browser (Firefox) to finalize my order.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Fast service, good packaging, but the product was not delivered to the desired pickup point. No explanation provided by Traclet or Colissimo.
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Response from Chapellerie Traclet
Hello, please excuse us, we do not manage the delivery part. Colissimo indicates that they sent you an email on Sunday 30/08/2020 - 22:07, Email to Recipient: "Routing PUS to BP" Email opened. Indicating that the package could not be delivered to the chosen pickup point at the start. Best regards, Traclet
A
Rating: 3 out of 5
Incorrect description on this item.
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A
Rating: 3 out of 5
The visor does not lower well, blurry with glasses, a rigid visor would be better.
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A
Rating: 3 out of 5
The delivery time was very long. Customer service can do better, provided they do something. Two emails remained unanswered.
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Response from Chapellerie Traclet
Hello, thank you for taking the time to respond. For the emails, you should check your spam because as you can see below, the emails were indeed replied to. Hat Traclet - Sébastien TRACLET Sent on 05/08/2020 08:07:09 Subject Customer service Discussion ID 38287 Message ID 82943 Message Hello, We are following up on your message. The previous email dates back to 20/07/2020 and we did respond regarding the requested length. For this walking stick, we currently have a delay and we are waiting for it from our manufacturer. As soon as it is sent, another email will be sent to you. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 05/08/2020 02:38:37 Browser Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Subject Customer service Discussion ID 38287 Message ID 82940 Message Hello, On July 20, I placed and paid for an order for a walking stick; order 215842, transport voucher no. 7815804000121955. To this day, I am still waiting for a delivery and news from you. I would like to be informed this week, before the cancellation and refund of this transaction. I hope this email will not go unanswered like the previous one. Reply to this message Hat Traclet Hat Traclet - Sébastien TRACLET Sent on 22/07/2020 11:40:58 Subject Customer service Discussion ID 38287 Message ID 82513 Message Hello, We are following up on your message regarding order reference 215842. The dimension of this model is approximately 145 cm. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 20/07/2020 19:17:27 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/83.0.4103.88 Mobile/15E148 Subject Customer service Discussion ID 38287 Message ID 82462 Message Good evening, Today I ordered a walking stick, invoiced 215842. I wanted to know the length of the stick, as I would have liked it to be 145cm long. Is it possible to modify my order? Thank you for your response. Best regards, Reply to this message
A
Rating: 3 out of 5
No problem using the site, delivery, payment methods. However, the product description did not suggest the actual quality of the purchased hat, so disappointed.
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Response from Chapellerie Traclet
Hello, thank you for your message, can you tell us the issue(s) you encountered with your hat? Best regards, Traclet
A
Rating: 3 out of 5
Website a bit messy, hard to find the type of hat. A bit of a shame.
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A
Rating: 3 out of 5
Simple navigation, fast shipping. But big problem, impossible to reach customer service (phone or email) for a good return to proceed with an exchange for a larger size.
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Response from Chapellerie Traclet
Hello, we can be reached at 04 77 71 40 58 from 9 am to 12 pm and from 2 pm to 5 pm. Otherwise, by email directly on the site https://www.chapellerie-traclet.com/fr/contactez-nous Finally, for the cap, this model is one size fits all. We can exchange it for another model. Best regards, Traclet
A
Rating: 3 out of 5
Item too large, waiting for a new delivery following an exchange.
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A
Rating: 3 out of 5
I first received a different product than the one I ordered. The error was acknowledged and the correct product was sent.
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A
Rating: 3 out of 5
This time, I say average. We have known much better. Previous orders, delivery in 48 hours flat. But here, more than a week. No need to blame it on Covid, the credit card was charged as quickly as usual but the order departure dragged on. Hoping it will be better next time.
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A
Rating: 2 out of 5
This was not what I ordered and the delivery was chaotic
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Response from Chapellerie Traclet
Hello
the order was placed on Saturday, July 4, and it was sent on Monday, July 6, then for Austria currently with COVID, the delays may be a bit longer.
For the hat, what model did you receive?
Thank you for sending us a photo at [email protected]
Best regards
Traclet
the order was placed on Saturday, July 4, and it was sent on Monday, July 6, then for Austria currently with COVID, the delays may be a bit longer.
For the hat, what model did you receive?
Thank you for sending us a photo at [email protected]
Best regards
Traclet
A
Rating: 3 out of 5
A lot of choices even though I did not find the model I wanted.
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A
Rating: 3 out of 5
2 months to be delivered. Covid period okay, but that does not prevent keeping the customer informed, with true information of course. :)
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A
Rating: 2 out of 5
Delivery times extremely long, without explanations or apologies... Regarding the games, even if you win, you receive nothing. Not reliable, indifference towards the customer.
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Response from Chapellerie Traclet
Hello, please excuse us for the delays, but as indicated when ordering the umbrella and the straw hat, the delay was 2-3 weeks for the hat and 1-2 weeks for the umbrella. The delay for both products was 1-2 weeks in addition to the announced delays. We apologize for this. For the gift, please send us the message at [email protected] so we can send it to you as we did not receive this information. We hope, however, that the products satisfy you. Best regards, Traclet
A
Rating: 2 out of 5
A good product exactly as advertised. However, a total lack of communication from the after-sales service. After the purchase, no further information on the progress of the order.
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Response from Chapellerie Traclet
Hello, we apologize for the manufacturing delay, but our Italian manufacturer had a lot of delays due to the lockdown, which caused production delays. We tried to keep you informed by email and phone. Best regards, Traclet
A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Order placed on 04/06/2020, without news for 2 weeks I send a message and receive a response on the 20th saying: "The wide-brimmed hat will be shipped at the beginning of next week. Normally, you should receive it Wednesday or Thursday at your home." Not receiving anything, I follow up and receive a response on the 26th informing me that the production of the hat was completed that day. Additional delays are not always a problem, but sometimes you may need a product within a specific timeframe and - if necessary - need to organize if timely delivery is not possible. The product seems to be of good quality, but a customer service that does not communicate does not necessarily make you want to order again.
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A
Rating: 3 out of 5
I find the website not very attractive and modern. The products are so beautiful and of good quality when you receive your package which is well packaged by the way, and I find it a shame that the website does not showcase your magnificent products.
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A
Rating: 2 out of 5
I am disappointed for a site that claims to be French; the hat is not French.
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Response from Chapellerie Traclet
Hello, we are a French site and we sell international products. But also many French products. Examples: https://www.chapellerie-traclet.com/fr/chapeau-traveller/669-chapeau-safari-coton.html https://www.chapellerie-traclet.com/fr/chapeaux-tissu/4793-chapeau-safari-serengeti-coton.html Furthermore, the information on the product sheet, the place of production is clearly noted https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/8212-chapeau-de-randonnee-cache-nuque.html#/taille-m_56_57_cm Best regards, Traclet
A
Rating: 3 out of 5
It would be nice to receive an email confirmation of the order. There is too long a delay between the order and delivery. Otherwise, the cap seems to be of good quality.
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A
Rating: 3 out of 5
Very.... very long order
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A
Rating: 3 out of 5
Interesting site but should evolve its interface, remove non-existent products (which are simply no longer available) and allow, like many sites, payment in installments starting from 100 euros.
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A
Rating: 2 out of 5
Not satisfied, did not get what I wanted.
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Response from Chapellerie Traclet
Hello, we indicated that the product would be sent later as we were waiting for the Flechet hat since we ordered it from Flechet. It will therefore be sent to you in the tax since when the shipment is made, it is already paid. Best regards, Traclet
A
Rating: 2 out of 5
We are not very far from fraud!
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Response from Chapellerie Traclet
Hello, the hat, meaning the material and the bell, is made in Montecristi and the shaping, as indicated, is made in Italy. This information is noted on the product sheet. Thank you for checking your messages. Best regards, Traclet
A
Rating: 3 out of 5
Very good product
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A
Rating: 3 out of 5
Disappointed, did not receive the ordered color.
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A
Rating: 3 out of 5
I received the delivery but I am being asked to pay another 20.50 CHF to pick up the package. However, during my order, the shipping fee was already included in the price. Therefore, I still have not picked up the package before having an explanation. And if I have to pay this amount, I will directly return it and demand a refund.
Thank you in advance for your attention to this message.
Best regards.
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Thank you in advance for your attention to this message.
Best regards.
A
Rating: 3 out of 5
First order! No particular problem regarding the site BUT A BIG PROBLEM as soon as the item is not available, I only received information about a restocking issue AFTER I had placed, validated, and paid for the order! I did not appreciate at all this principle of not informing at the time of the order!
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A
Rating: 3 out of 5
Unacceptable delivery time!
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A
Rating: 3 out of 5
The delivery is reliable and serious.
However, the weak point is the customer service which does not offer prepaid product returns (as is often done today in mail order).
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However, the weak point is the customer service which does not offer prepaid product returns (as is often done today in mail order).
A
Rating: 3 out of 5
Regret of my choice
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A
Rating: 3 out of 5
Pleasant phone service that efficiently answered my doubts about the delivery before Father's Day.
Pleasant site.
But disappointing product.
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Pleasant site.
But disappointing product.
A
Rating: 3 out of 5
Not much choice for large sizes.
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A
Rating: 3 out of 5
There are not enough photos with the caps worn, hence my return because on my head it looked horrible, not at all the shape I had visualized from the photo on the site.
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A
Rating: 3 out of 5
Size larger than expected.
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A
Rating: 3 out of 5
A bit long delay and a hat had an anomaly.
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A
Rating: 3 out of 5
The straw hat had been folded in the shipping box.
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A
Rating: 2 out of 5
Hello, I apologize, but the material is missing the famous adhesive much more practical than having to provide a tube of glue to attach the cork to the hat! So a purchase error for me. Best regards.
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Response from Chapellerie Traclet
Hello, the cork wedges are not glued. They are fixed between the grosgrain and the fabric of the headgear. Cork strip - head reducer To quickly and easily reduce the circumference of your hat. If your hat is a bit large, you can adjust it by inserting a cork strip under the inner band of your hat. To do this, simply place it between the inner grosgrain and the felt/fabric or straw (depending on the material of your hat). Best regards, Traclet
A
Rating: 2 out of 5
No navigation issues on the site, however, I am very unhappy with the customer service I contacted because I am not satisfied with my product, it is damaged, I never received a response.
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Response from Chapellerie Traclet
Hello, we have indeed responded to your message. To date, we have not received any feedback from you. Best regards, Traclet Hat Traclet Hat Traclet - Hanae TRACLET Sent on 02/06/2020 19:12:55 Subject Customer service Discussion ID 32866 Message ID 79886 Message Hello, Thank you for sending us photos at [email protected] We will check with our manufacturer if we can get it without marks. Indeed, we had them in stock and we sent you the last one. We should have more in about 2 weeks to replace it. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet [email protected] Sent on 01/06/2020 10:39:59 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Mobile/15E148 Saf Subject Customer service Discussion ID 32866 Message ID 79787 Message Hello, I am contacting you regarding my order number 211861, the item is all scratched and shows signs of wear, it seems second-hand. I am very unhappy to have spent 80€ for an item in this condition! I can send you photos to show you what it is. I await your news, best regards. Fanny Buisson Reply to this message