Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The advice by phone before the purchase is not satisfactory, not enough research.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know what you would have liked as research in order to improve and see if it is feasible.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2019
I am satisfied with the order but the sizes I chose are too large, too bad, and yet my wife measured my head circumference precisely, it is not 61 that I should have taken, moreover although I ordered 2 caps in 61 one of them the Traclet is larger than the other!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
The navigation is perfect. The delivery took one day longer (Colissimo route error).
Only the product does not match the order. I returned it.
I will not rate you for now.
Only
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2019
Very difficult like every year to have Massoud pakols in size 61/62 with the right model and color.
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Response from Chapellerie Traclet
Hello, we do not understand the comment because you ordered a sailor cap in size 61 cm. For the pakol, we can make them in size 61 cm. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2019
Perfect in logistics.
Just a downside. Be careful when you advise to take a size down for the Stetson brand. My size is 60 I ordered 60, 61 and it is perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2019
There is a lack of a more detailed description of the products on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2019
The delivery conditions were not respected.
The customer service is not listening after my call.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2019
Fast and compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2019
I thought I was buying French, given the description and the price... it seems that it supports its industry, so I support it.
White beanie article. Seems to be of good quality and made in France.
Black beanie article. Too thick for its use, more of a winter beanie than a night one. And a big made in China label as a bonus. Stamped transfer by GB company...
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Response from Chapellerie Traclet
Hello
Yes, it's normal, the white beanie is made in France at 19 euros while the black beanie you chose is the model at 14 euros and made in China as indicated on the product sheet. It is of course possible to change it for the black color like the model received in white if you wish.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2019
Double cotton, that's not true! Otherwise horrifically expensive for what it is. Goodbye.
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Response from Chapellerie Traclet
Hello
For the cap, this one is indicated with a cotton lining, did you want another lining or did we make a composition error?
We offer other brands than Stetson, we also have Bailey, Brixton, Kangol, Flechet and our brand Traclet
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2019
I find the prices high compared to the product but well it's specific... so it passes
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Response from Chapellerie Traclet
Hello
This model is handcrafted in France and it is not a classic product but specific. It requires certain skills that are very poorly mastered today.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2019
This hat that I have to give for Christmas seems quite ordinary for the price. Moreover, I fear it will be too small even when opened to the maximum.
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Response from Chapellerie Traclet
Hello, this model of docker hat is made from a high-quality fabric compared to the other model we offer. Furthermore, these hats are not worn down like a classic beanie. If, however, this does not suit you; it can be exchanged within 100 days. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2019
Disappointed at first by the waiting time requested for the supply (clearly indicated on the site) then, following my request, an effort was made to deliver me quickly which is good.
However, the received hat is a bit small yet I had asked for advice before ordering it!
In short, not to be renewed
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Response from Chapellerie Traclet
Hello
If the hat is too small, it is of course possible to change it for size L which is 58/59 cm.
In the case where you normally wear size 57 or 58 cm, size M will be more adjusted as size L will probably be a bit large. However, during the exchange, we can put cork wedges in it to adjust it.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
Each hat should be presented worn by a model. Without that, we cannot realize what it will look like
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/10/2019
Good quality of the product.
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Response from Chapellerie Traclet
Hello, we apologize for this slightly long manufacturing delay. We had only one in stock out of the two ordered, and the manufacturing took a bit of time. We hope that the caps will give you complete satisfaction. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2019
I received my order a month later, I was informed that the item was out of stock at the time of sending my order and indicated a maximum delay of 10 days, moreover upon receipt it is not the pair ordered, it was supposed to have round tips... anyway given the difficulties of ordering I will settle for it. Best regards, BS
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2019
Return shipping costs not refunded
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2019
Traclet is a reference seller! But beware of the quality of some products (Breton beanie with Triskell) which is no longer in line with the reputation of the brand! It's really a shame!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
06-Oct
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Response from Chapellerie Traclet
Hello, the rating does not correspond to the comment. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
A nice site but quite expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
The hats are very nice, unfortunately there is no size choice on the site.
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Response from Chapellerie Traclet
Hello, thank you for your comment, but on the product, it is available in size 55 to size 61 cm. Which model did you want or what size? Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2019
The site indicates that the brand runs large. Since I wear 57, I ordered 56... Well, it is ultimately too tight and I don't have a big head. The delivery was a hassle, colissimo is getting worse and worse, there Traclet is not responsible. I am not returning the product, I will give it to someone... The next headgear will be purchased in a store where you can try before buying!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2019
A French seller who apparently has a real street store and that is reassuring. Too bad there are no common sizes (M L) in this wide selection of hats.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2019
I think the information about the fabric used and how it is treated is insufficient or not highlighted. I probably wouldn't have bought it if I had known that the product was mostly polyester.
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Response from Chapellerie Traclet
Hello, we have taken your remark into account and we thank you for taking the time to respond to our request for feedback. However, the information about the fabric is well noted on the product sheet like all the products we sell. In two places, one in the long description and also in the information table about dimensions, the quality of the fabric. Please let us know where you would have liked to see it because we put this information on all our products in two places and until today, this remark has not been communicated to us, especially since this product was developed for a customer based on a fabric we proposed among many others. Finally, it should be noted that this product is a cap made from an old model of Norman cap. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2019
When an item is selected, there is no going back and you have to re-enter all your choices to make a comparison with a similar item and it quickly becomes annoying.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2019
Nothing to say about the website or the delivery. Except for the accuracy regarding sizes because for a diameter indicated as identical, it is smaller than my old beret.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2019
I am very shocked by the collection of payment, not only before the product is sent but before its 'manufacturing', that is to say a collection on September 17 for a reception on 07/10.
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Response from Chapellerie Traclet
Hello, we have taken your remark regarding the payment of your order into account. Regarding the fact that the payment was made at the time of the order even though the hat is on order; this is due to the fact that when an order is placed by card, the bank withdraws the money on the day of the order. Otherwise, the payment has no guarantee if it is made later. In the case where you want to order an item with a delay, you can send us a check and it will be withdrawn upon sending the order. Thus, you will not have the concern of having the payment on the day of your order. Remaining at your disposal. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
Correct navigation, serious customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2019
The products are diversified, but searches are not very easy. The shipping time is not very clear. Quality product and package received quickly!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2019
Sorry to say this, but the caps have nothing to do with the photos on your site. I feel like I have very wide plates on my head. It's a real shame.
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Response from Chapellerie Traclet
Hello, this impression of a plate is normal because the caps are about 28 cm. It is even more noticeable on the summer cap because it is worn and this one is wide and exceeds the face of the person wearing it. If this shape does not suit you, we have many others. Notably, the Brooklyn shape which is more tapered and less wide, the duckbill cap, as well as the traditional flat cap. We invite you to look for a shape that is more suited to your tastes. Best regards, Traclet.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
Not very responsive. Too slow for exchanges. Free exchange, but return at your expense. And 3 weeks after the return still nothing in sight. On the phone, I am told that it is in progress. Moreover, when ordering, the item went from available to 'in restocking'. In short, if you know what you want, and you are really sure of the size, go ahead, otherwise move on.
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Response from Chapellerie Traclet
Hello, we are following up on your message regarding your exchange of the Tilley hat. You ordered a size 56 cm which was sent to you on time and which we received at the beginning of September (September 6). Regarding the exchange for size 58 cm, we had to order it and since Tilley Europe did not have it, it is coming from Canada which takes a bit of time. However, we should receive it this week. An email with the tracking information will be sent to you as soon as it is shipped. Hoping to have answered your inquiry. Best regards, Traclet.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2019
I am not satisfied because on one hand I had to contact them to receive my order and on the other hand I was not satisfied with my product which I found neglected. When I sent a message with photos, I was told that they found the received product to be compliant and expected. I simply notice that I have quality requirements that the Traclet company does not have. It's a real shame.
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Response from Chapellerie Traclet
Hello, we have taken your remark about the quality of the product into account. However, one cannot expect a hat worth 18 euros to have the same quality as a hat worth 29 euros or 69 euros. Otherwise, there would be no price difference or only the brand or a fashion effect would justify a price difference. Indeed, we offer hats starting from 10 euros but this one is not of equivalent quality to a hat at 100 euros and to us, that seems normal. Thank you for clarifying your message so we can move forward, especially since our message on Facebook has gone unanswered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
Site rich in content and information, but facet search sometimes imprecise and return management on the previous page could be improved. Thank you for your beautiful products and your impeccable service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2019
Problem with the filters on the site, no way to select 'men' then 'straw' without having a plethora of straw hats for women in the selection results.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2019
This is my first order, I don't think I will renew the adventure given the quality of the items.
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Response from Chapellerie Traclet
Hello, we have taken your remark into account. What is the problem encountered with the beret, it is a beret designed and manufactured in France. As shown in the photo, the white is not white like a white linen but as visualized on the site. Thank you for indicating the problems encountered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
Quality price acceptable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2019
Speed, well-made item, particularly happy with the service and the product!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2019
Navigation and payment on the site are functional and fast. However, it is indicated on the webpage of this item that this brand (Stetson) sizes one size above the size announced by the manufacturer. Regarding this model and myself, this is clearly inaccurate: it fits just right.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/08/2019
I did not receive the correct size for the kangol cap that I ordered.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. What size did you receive? You ordered a size L which is 58/59 cm. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2019
-What a pity not to create hats for men with extra wide brims (12 cm or more) like for women. -What a pity that women's hats with extra wide brims are not in color because white with a terracotta trim, gray or beige does not attract a young audience.
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