Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I was delighted to buy nightcaps made in France, but I clicked wrong and bought nightcaps made in China. Grrrrrrrrrr…
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Response from Chapellerie Traclet
Hello Jerome,
Thank you for taking the time to share your feedback. We are glad that our nightcaps interest you. We understand that this may have been frustrating and we hope you will find satisfaction in your purchase.
It is of course possible to exchange it for one of our models made in France.
Remaining at your disposal
Best regards,
The Chapellerie Traclet team
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Samy C.
Rating: 2 out of 5
following a purchase from 06/12/2025
Color does not match the photo on the website. Much duller
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Response from Chapellerie Traclet
Hello Samy,
Thank you for your review and for taking the time to share your experience. We are sorry to hear that the color of your item does not meet your expectations. Our teams strive to present accurate photos, but we understand that shades may vary. We appreciate your feedback and remain at your disposal to discuss your order and offer solutions.
Best regards,
The Chapellerie Traclet team
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Michelle R.
Rating: 2 out of 5
following a purchase from 08/12/2025
The beanie frankly disappointed me in terms of quality and design (a small stitch right in front that has no business being there) - and the color is not nice at all - this beanie does not deserve the price it costs
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Response from Chapellerie Traclet
Hello Michelle,
Thank you for your feedback and we are sorry to hear that the beanie does not meet your expectations. Your opinion is valuable, and we take your comments regarding quality and color into account.
It is possible to change the color if the chosen colors do not suit you. Regarding the stitching, could you please send us a photo because on hats, the stitching is normally placed at the back except in certain cases.
Feel free to contact us to discuss your experience.
Best regards,
The Chapellerie Traclet team
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Denis P.
Rating: 2 out of 5
following a purchase from 04/12/2025
The hat size is too big so not suitable but I was able to remedy it by soaking it in a special bath. The bright red color of the beanie does not match, I will not wear it (not in this state that's for sure unless playing Commander Cousteau)
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Response from Chapellerie Traclet
Hello Denis,
Thank you for your feedback. We are sorry to hear that the size and color of the hat did not satisfy you. Your opinion is valuable, and we are working to improve our products. Please feel free to contact our customer service for any assistance or to exchange your item.
Best regards,
The Chapellerie Traclet team
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Christel M.
Rating: 3 out of 5
following a purchase from 04/12/2025
Order returned because the size of the caps was not suitable
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Response from Chapellerie Traclet
Hello Christel, thank you for taking the time to share your feedback. We are sorry to hear that the size of the caps did not meet your expectations. Please feel free to contact us for any assistance regarding an exchange or refund, so we can help you as best as we can.
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Hilde G.
Rating: 3 out of 5
following a purchase from 30/11/2025
the package arrived a bit crushed...
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Response from Chapellerie Traclet
Hello Hilde,
Thank you for your feedback regarding your order at Chapellerie Traclet. We are sorry to hear that your package arrived in poor condition. We place great importance on the quality of our shipments and will take your comment into account to improve our service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Chapellerie Traclet team
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Jean-Pierre D.
Rating: 3 out of 5
following a purchase from 03/12/2025
Merchandise very different from the image on the site
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Response from Chapellerie Traclet
Dear Jean-Pierre,
Thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are sorry to hear that the merchandise received did not meet your expectations. Your comments are valuable and will help us improve the presentation of our products. Please do not hesitate to contact us at [email protected] for any questions or assistance.
Best regards,
The Chapellerie Traclet team
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Maurizio S.
Rating: 3 out of 5
following a purchase from 24/10/2025
I had to wait nearly two months to receive my order. It's way too long for my taste.
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Nicola P.
Rating: 3 out of 5
following a purchase from 15/12/2025
Very good site
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Hélène B.
Rating: 2 out of 5
following a purchase from 09/12/2025
One item conforms the other made in China
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to hear that the item received did not meet your expectations.
The information about the place of production is indeed clearly indicated on both product sheets.
One model is made in France and the other in China.
Your feedback is valuable to us and will help us improve our product selection.
Please feel free to contact us if you wish to discuss further.
Best regards.
The chapellerie-traclet team
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Pascal P.
Rating: 3 out of 5
following a purchase from 24/11/2025
Orders and exchanges made without difficulty. One problem: the inability to know the availability date of the ordered or to-be-ordered products and therefore their delivery times.
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Johanna D.
Rating: 3 out of 5
following a purchase from 10/12/2025
Products conform
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Joel L.
Rating: 2 out of 5
following a purchase from 12/12/2025
I ordered burgundy I received black
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a different color than the one ordered. Your satisfaction is important to us and we understand the disappointment this may cause.
Please send us a photo of the cap received at [email protected] and we will proceed to send the correct color with a return label for the wrong color.
Best regards.
The chapellerie-traclet team
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Catherine D.
Rating: 3 out of 5
following a purchase from 12/11/2025
the packaging is a bit light the cap arrived all flat
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Béatrice D.
Rating: 3 out of 5
following a purchase from 03/12/2025
The issue comes from the delivery. Therefore, do not use La Poste - Colissimo anymore, there are only problems with them: delays in the announced delivery date, change of the requested pickup point, the new pickup point being very far, unpleasant, slow, incompetent postal employees... Please change the delivery method.
Other than that, the site is very good, my order meets my expectations and the item is perfect.
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Cecile A.
Rating: 3 out of 5
following a purchase from 26/11/2025
very attractive site
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Christel M.
Rating: 3 out of 5
following a purchase from 04/12/2025
I received the ordered items, unfortunately they do not meet my expectations!
It is very unfortunate that the sizes are not mentioned.
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Keith J.
Rating: 3 out of 5
following a purchase from 03/12/2025
The size of the cap (61) was larger than 61cm.
Good quality
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Emily A.
Rating: 2 out of 5
following a purchase from 28/11/2025
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
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Romain V.
Rating: 2 out of 5
following a purchase from 30/11/2025
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site.
After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
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Joel G.
Rating: 2 out of 5
following a purchase from 03/11/2025
Very long delivery and no news between the order and delivery.
Disappointing.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
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Serge W.
Rating: 2 out of 5
following a purchase from 28/11/2025
Delivery and packaging
Nothing to complain about
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Jean Pierre D.
Rating: 3 out of 5
following a purchase from 27/11/2025
Good evening, the hat size is really small
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Marie Claire R.
Rating: 3 out of 5
following a purchase from 26/11/2025
Disappointed
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Nicole S.
Rating: 3 out of 5
following a purchase from 26/11/2025
The cardboard box was damaged and very poorly taped. For a beret that I want to give as a Christmas gift, it's embarrassing. In itself, it is very beautiful and apparently of good quality. I am really disappointed by this degraded packaging. I hesitated before recommending from Chapellerie Traclet.
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Jean-Noël G.
Rating: 3 out of 5
following a purchase from 25/11/2025
Delivery very good, except that my hat size is 60 (I have four) ordered a size 60/61.
And bam, too big. Return, charged €5. This is not the first hat I buy from Traclet but it will be the last. Moreover, it is impossible to reach someone by phone, everything is done by email. Not very friendly... buy and make a mistake, you will pay for the return. Good to know, have a nice day.
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Marie P.
Rating: 3 out of 5
following a purchase from 25/11/2025
Paid return, it's rare and useless
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Isabelle L.
Rating: 2 out of 5
following a purchase from 11/11/2025
order of a blue cap available for order, unavailable at validation and upon receipt the blue becomes beige thank you.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not meet your expectations and that the color did not match your initial choice. Your feedback is valuable and allows us to improve our service.
Please send us a photo of the model received in beige and inform us by email of this error and we will proceed to send the correct color.
Best regards.
The chapellerie-traclet team
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Geneviève L.
Rating: 3 out of 5
following a purchase from 20/11/2025
error in the size of the chapka, one must be a bit more vigilant in preparing orders. The product itself is impeccable
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Jean Claude M.
Rating: 3 out of 5
following a purchase from 29/10/2025
long delivery times
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Abel B.
Rating: 3 out of 5
following a purchase from 16/11/2025
I thought the model was warmer and a little thicker for the price
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Marie-Claire L.
Rating: 3 out of 5
following a purchase from 15/11/2025
The site lacks information about the product. How should it be maintained? Washable or not? Etc...
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Daniel L.
Rating: 3 out of 5
following a purchase from 11/11/2025
slight distribution
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Jérôme D.
Rating: 2 out of 5
following a purchase from 14/11/2025
Cap received of poor quality, made in China, poorly sewn. It is not worth the price paid, I am really disappointed.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that the cap does not meet your expectations and that you encountered quality issues.
The information about the production location of this cap at 23 euros is clearly noted on the product sheet.
https://www.chapellerie-traclet.com/ecrire/index.php/sell/catalog/products/4658?_token=cKyL_GmSwYYhZ3mY2yDet8l1629wTTNGGHR1JCd8bDM
As for the quality, yes it is not at all the same as we have in Italian, French or Irish manufacturing.
We cannot have the same quality of fabric with different prices.
If this model does not suit you, it is of course possible to exchange it.
Remaining at your disposal
Best regards.
The chapellerie-traclet team
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Peter N.
Rating: 3 out of 5
following a purchase from 12/11/2025
sadly my delivery packaging was water contaminated and damaged has had to be returned
I found the hat to be very flimsy and not to my liking thankq
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Nicolas D.
Rating: 2 out of 5
following a purchase from 11/11/2025
The cap is not very fine and the fabric is not of good quality
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
We have been making this work cap for several industrial companies for over 50 years.
What are the fabric issues encountered as this met the demand of our industrial companies.
If you want another quality of fabric, we do have other models in thicker or thinner fabric.
Remaining at your disposal to better understand your expectations for this work cap.
Best regards.
The chapellerie-traclet team
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Adrien A.
Rating: 2 out of 5
following a purchase from 26/10/2025
Not good
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable and will help us improve our services. Please feel free to contact us directly to tell us the issue encountered with your order.
Best regards.
The chapellerie-traclet team
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Nicolas S.
Rating: 3 out of 5
following a purchase from 10/11/2025
Good navigation on the site.
I followed the advice to choose the size of my head circumference, but upon receipt, the product turned out to be too big... I requested a refund, I am disappointed.
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Pierre C.
Rating: 2 out of 5
following a purchase from 09/11/2025
Meh received with pilling a bit disappointed grrr
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your hat arrived with imperfections. Your satisfaction is essential to us and we thank you for your feedback.
At what level do you have pilling?
You can send us a photo at [email protected]
Best regards.
The chapellerie-traclet team
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Eric R.
Rating: 3 out of 5
following a purchase from 08/11/2025
My beret arrived damaged.
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