Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I have problems with the size. Size L is too big for me and M is too small while my normal size is L because I have two other Stetson Brooklyn leather caps in size L that fit me perfectly.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2019
Deplorable telephone reception.
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Response from Chapellerie Traclet
Hello, please excuse us if we have not been able to respond adequately to your expectations. For this model of hat in size 63 cm, the delay was longer than expected by our workshop. We apologize for this. Here is a discount code of 20 euros valid for your next order. Code: W2UAQNIH. We hope that the hat will satisfy you. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2019
The package was redone twice and 2 items had stitching defects that were nonexistent.
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Response from Chapellerie Traclet
Hello, thank you for your comment; can you send photos of the defects so that we can report them to the workshop. Email: [email protected] Best regards, Traclet.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2019
I informed that I would not be there in August and yet the hat was sent. I have no news of this hat, moreover when ordering no one informed me that it would take about a month for it to be available. In a word, my experience has been bad in every way.
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Response from Chapellerie Traclet
Hello, yes as indicated by phone, we have taken into account that you were closed in August. We therefore agreed on a return at the end of August. We do not understand your message at all. Please contact us at 04 77 71 40 58, we just left you a message. Moreover, you must have received an email from the post office because the address lacks information while we have correctly placed all the noted information on the package. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2019
Hat arrived wrinkled.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2019
The compass does not work.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
Important choice, beautiful products, high prices. A not very pleasant telephone reception. Incorrect information about deliveries.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2019
Delivery of a hat that did not correspond to the order. With the heatwave, this is all the more regrettable. There was no return label in the package. To this day we are still waiting for the delivery of the ORDERED ITEM.
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Response from Chapellerie Traclet
Hello, the correct package has been sent to you by email following your call. Did you receive it? Under no circumstances is the return covered if we do not make a mistake. Moreover, we have sent you an email to ask for confirmation of your new delivery address. Please communicate it to us upon receipt of this email at [email protected]. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
Lack of responsiveness regarding claims, returns, and product exchanges. The product below was not available in my size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Size issue. 2 orders for nothing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Not serious or distraction?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Good choice, good communication.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
A certain time between order and delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2019
Very long delay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Site quite confusing. Unlikely and inaccurate size for orders outside of one size.
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Response from Chapellerie Traclet
Hello, can you tell us about the issues encountered with unlikely sizes? Indeed, we make hats and caps up to size 70 cm on certain models because some customers do fit this size. If you have examples of issues, please let us know. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Six days for a Colissimo!!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
For the second time, the hat arrives without labeling. It is too small.
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Response from Chapellerie Traclet
Hello, normally this hat does have an inner label with the reference and size. Can you let us know if you have nothing at the bottom of the crown? Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2019
Very high return costs if I get the size wrong: shipping costs 4.70 + return costs 8€ plus costs for sending back a new size 4.70€
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Nothing special.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
The site is excellent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2019
Announced waiting time is much shorter than reality and especially no communication to explain it and thus show us the seriousness of the order follow-up. More 'modest' sites relay every hiccup in the operations, that's what I've noticed over my online purchases.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
On the item, it was indicated one size fits all, I have a 57 cm head circumference and honestly, it is frankly just right, and I will not return it because my package got lost and since I only travel by bus, it cost me 5 euros in shipping plus 5 euros for the bus to retrieve it. A bit expensive for transport costs; I absolutely do not blame you (post office issue), but disappointed because I will certainly give it away.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
Pleasant and intuitive site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Order received quickly, well done.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/06/2019
A lot of choices, but the product is less pretty than on the website.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know your expectations for this bucket hat at 18 euros made of 100% cotton, tailored and with metal eyelets on each side.
We have a photo of this bucket hat that is not necessarily well presented.
Thank you for helping us better understand your comment.
As for the delay, you ordered on Thursday, June 27 at 4 PM. The package was sent out on Friday, June 28. It was delivered to you on Monday, July 1 because, as indicated, delivery takes 2-3 business days since the post does not deliver everywhere on Sundays.
Thank you for your feedback.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
Lack of certain information, see below.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
Top-notch super product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2019
High-quality hats. Stock availability is very limited. Delivery does not meet the elitist ambitions of the site: poor quality recycled cardboard, etc.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2019
Hello, just a lack of communication regarding delivery times on an order from 7/06 reviewed on 21/06. You have to go fishing for information. Otherwise, nothing to say, I would recommend. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2019
Very well-stocked site regarding headwear. Lots of choices.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, the order must have passed among other orders and we did not carry out the necessary verification.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
Average.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/06/2019
Hat arrived deformed
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Response from Chapellerie Traclet
Hello
Please excuse us if the hat has an issue.
Thank you for sending us photos of the hat and the box so we can make claims with our post and we will do what is necessary to send you a compliant hat.
Here is our email for the photos: [email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2019
Average site.
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Response from Chapellerie Traclet
Hello, sorry but we did not receive your email. For this Herman model, we will only have it in July. Otherwise, we already have these models in stock: https://www.chapellerie-traclet.com/fr/chapeau-trilby/5426-chapeau-trilby-blue-lagoon-.html#/taille-56_cm https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/9390-chapeau-trilby-campanie-paille-papier-beige-bleu-traclet-.html#/taille-taille_unique Best regards, Traclet.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2019
While the delivery time was very good, the quality of the product leaves much to be desired: this beanie seems to have already been posted, it has a crease inside and does not look new! Moreover, the brim does not sit flat on the head which is not very aesthetic.
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Response from Chapellerie Traclet
Hello
It will be difficult for the beanie to be worn as they have just arrived.
Regarding the creases, as shown in the photos, this model is not without creases or seams.
We have other models made in France like the Beton Ciré brand that are better finished.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
To see in real life but this is the first time I order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
The site does not work well on my tablet, and I had to pay for my order by check
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2019
Order too long, paid 4.80 € to wait 5 days, that's long.
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Response from Chapellerie Traclet
Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2019
A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.
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Response from Chapellerie Traclet
Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
Very detailed and well organized
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2019
The quality is very good, but this hat does not stay on the head
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