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Rating: 3 out of 5
Coarse finishes and seams, plus the badge is glued and not sewn
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Hello,
Fast delivery and neat packaging but ...
I ordered size 61 because my husband wears size 6& for years (I checked his head measures exactly 61 cm) and I received a cap that is way too big (I measured it, it is 63). So we will return it but ... at our expense and with apprehension of not getting the right size back because we wonder if it's a size issue or just a label issue
Translated reviews
Fast delivery and neat packaging but ...
I ordered size 61 because my husband wears size 6& for years (I checked his head measures exactly 61 cm) and I received a cap that is way too big (I measured it, it is 63). So we will return it but ... at our expense and with apprehension of not getting the right size back because we wonder if it's a size issue or just a label issue
A
Rating: 2 out of 5
The item does not match the description, it was supposed to be fully lined with 100% acrylic fleece which is not the case.
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.
Translated reviews
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.
Response from Chapellerie Traclet
Hello,
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet
A
Rating: 3 out of 5
Order as expected but no response to the various emails
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A
Rating: 3 out of 5
The site is good, the Laulhere beret is very nice but the khaki Elosegui beret is not 12 inches, it is 9 or 10
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A
Rating: 2 out of 5
Product does not exactly match the definition given by Traclet.
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Response from Chapellerie Traclet
Hello
If the product does not satisfy you, that is an opinion, but we have been selling it for several years and we have good feedback.
We do not understand your very negative message towards us when we always try to do our best.
If the product does not satisfy, it is like everything, it cannot please everyone.
In this case, it needs to be returned and we should not disparage a quality French product.
Best regards
Traclet
PS/customer review on the product
here below are two reviews on the product
Number of reviews: 2
Average rating: 5/5
Show the trust certificate
J. Laura on 05/02/2019 5/5
Very nice product, quality
C. Réjane on 15/03/2018 5/5
I like it a lot
If the product does not satisfy you, that is an opinion, but we have been selling it for several years and we have good feedback.
We do not understand your very negative message towards us when we always try to do our best.
If the product does not satisfy, it is like everything, it cannot please everyone.
In this case, it needs to be returned and we should not disparage a quality French product.
Best regards
Traclet
PS/customer review on the product
here below are two reviews on the product
Number of reviews: 2
Average rating: 5/5
Show the trust certificate
J. Laura on 05/02/2019 5/5
Very nice product, quality
C. Réjane on 15/03/2018 5/5
I like it a lot
A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
The site is well made and the products are of quality.
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A
Rating: 3 out of 5
The product was too big even though it was indicated on the site to take the true size. But the quality seems good, I returned the product, I am waiting for the smaller size.
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A
Rating: 3 out of 5
a great job, but the delivery was too long, but I would recommend your services and I would recommend with you
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A
Rating: 2 out of 5
Deadline not respected despite reminders, no explanations, no commercial gesture, received the item after 10 weeks.
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Response from Chapellerie Traclet
Hello
The explanation is simple: the person who makes them was sick for several weeks and we had delays in personalizing your tricorn hat.
We hope that the tricorn will give you complete satisfaction.
Best regards
Traclet
The explanation is simple: the person who makes them was sick for several weeks and we had delays in personalizing your tricorn hat.
We hope that the tricorn will give you complete satisfaction.
Best regards
Traclet
A
Rating: 2 out of 5
The delivery of the ordered item was far too long compared to the initial forecasts, however the debit of the amount of this order was immediate.
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Response from Chapellerie Traclet
Hello
Yes, the delay was extended because Crambes no longer had fabric in stock and we had to wait for their replenishment to provide you with the right color.
We hope that the hat will give you complete satisfaction.
Please excuse us for this inconvenience.
Best regards
Traclet
Yes, the delay was extended because Crambes no longer had fabric in stock and we had to wait for their replenishment to provide you with the right color.
We hope that the hat will give you complete satisfaction.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Rating: 3 out of 5
Good straw, the weaving and leather are very good. However, it fits a bit small and the finish with the glue net is average for its price.
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A
Rating: 3 out of 5
hat of very good quality but delivery longer than expected and without news...
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Response from Chapellerie Traclet
hello
Please excuse us for this long delivery delay as Guerra had delays in its manufacturing.
We hope that the hat will satisfy you.
Best regards
Traclet
Please excuse us for this long delivery delay as Guerra had delays in its manufacturing.
We hope that the hat will satisfy you.
Best regards
Traclet
A
Rating: 3 out of 5
Ok I easily found the product
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A
Rating: 2 out of 5
I ordered a hat in size XL 60/61 like the 2 Traclets I have been wearing for 10 years, but this one is clearly cut larger, and it has sunk on my head until it hides my eyes.
I returned the hat at a return cost of 7.10€
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I returned the hat at a return cost of 7.10€
Response from Chapellerie Traclet
Hello
Regarding the sizes of the hats, they have not changed. However, it is possible that the ones you have had for 10 years have shrunk because cotton models shrink with sweat and during cleaning.
It is therefore possible to change it for a smaller size. However, be careful that the hat is not too tight.
Best regards
Traclet
Regarding the sizes of the hats, they have not changed. However, it is possible that the ones you have had for 10 years have shrunk because cotton models shrink with sweat and during cleaning.
It is therefore possible to change it for a smaller size. However, be careful that the hat is not too tight.
Best regards
Traclet
A
Rating: 3 out of 5
With the help of God,
I paid a commission to find it in a parcel relay.
And I was told that the package is at the post office, that does not suit me at all.
Translated reviews
I paid a commission to find it in a parcel relay.
And I was told that the package is at the post office, that does not suit me at all.
A
Rating: 3 out of 5
good range of products but navigation on the customer account is not easy
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A
Rating: 2 out of 5
Average / correct
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A
Rating: 2 out of 5
The product is good but the delays are very long.
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Response from Chapellerie Traclet
Hello
As indicated by phone, you made two orders of the same product.
One was in stock and was therefore sent within the indicated time. The other being on order, we could not send them together.
Thank you for your understanding.
Best regards
Traclet
As indicated by phone, you made two orders of the same product.
One was in stock and was therefore sent within the indicated time. The other being on order, we could not send them together.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 2 out of 5
Unhappy because I am a loyal customer and I was sent a hat without a size and brand label.
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Response from Chapellerie Traclet
Hello
Please excuse us if this model does not have a label; sometimes certain brands send them to us this way and we have to do the verifications before sending.
The hat is too big by a lot or a few centimeters.
We can send you cork wedges to adjust it by mail.
Best regards
Traclet
Please excuse us if this model does not have a label; sometimes certain brands send them to us this way and we have to do the verifications before sending.
The hat is too big by a lot or a few centimeters.
We can send you cork wedges to adjust it by mail.
Best regards
Traclet
A
Rating: 3 out of 5
A bit disappointed with the product in terms of quality/price ratio. Size too big ...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to leave a comment. Can you tell us what you would have liked on this cap; what expectations did you have for this product that do not match the product information.
Best regards
Traclet
Thank you for taking the time to leave a comment. Can you tell us what you would have liked on this cap; what expectations did you have for this product that do not match the product information.
Best regards
Traclet
A
Rating: 3 out of 5
my wife had to redo poorly made seams!! and if I had seen that it came from China, I would not have ordered:
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A
Rating: 2 out of 5
The announced elosegui finish is not at all up to par,
The first order was compliant, meaning an elosegui product, however the second one is aaaaaa!!!!!!.....Product of mediocre industrial quality with wool that
pills.
Translated reviews
The first order was compliant, meaning an elosegui product, however the second one is aaaaaa!!!!!!.....Product of mediocre industrial quality with wool that
pills.
Response from Chapellerie Traclet
Hello
We offer different qualities of berets ranging from berets sourced from Asia, Italy, Spain with Elosegui but also French qualities with Laulhère and the French Beret.
If the quality of Elosegui does not suit you, it needs to be changed but this cannot be attributed to us.
Indeed, each customer being unique, we offer different qualities.
If this one does not suit, it is better to change it.
Best regards
Traclet
We offer different qualities of berets ranging from berets sourced from Asia, Italy, Spain with Elosegui but also French qualities with Laulhère and the French Beret.
If the quality of Elosegui does not suit you, it needs to be changed but this cannot be attributed to us.
Indeed, each customer being unique, we offer different qualities.
If this one does not suit, it is better to change it.
Best regards
Traclet
A
Rating: 3 out of 5
Pleasant site
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A
Rating: 3 out of 5
Very good site. Always satisfied except during my last order. Shipment announced but only made 3-4 days later. Could not use my hats for the planned events. No quality issues
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A
Rating: 2 out of 5
It took a month to receive my order, I called three times and sent an email
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
For this delay, we sent it express so that you receive it quickly.
We hope that the caps will satisfy you.
Best regards
Traclet
Please excuse us for this delivery delay.
For this delay, we sent it express so that you receive it quickly.
We hope that the caps will satisfy you.
Best regards
Traclet
A
Rating: 3 out of 5
it is difficult to assess the material of the products, an image of the inside of the caps would be interesting
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Response from Chapellerie Traclet
hello
We have taken your comment into account.
Unable to photograph the entire interior of our products, we do so upon request.
For that, you just need to send us an email with the product reference and the place where you need more information.
Best regards
Traclet
We have taken your comment into account.
Unable to photograph the entire interior of our products, we do so upon request.
For that, you just need to send us an email with the product reference and the place where you need more information.
Best regards
Traclet
A
Rating: 3 out of 5
Good but nothing more
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A
Rating: 3 out of 5
The site is good, however I regret that my order was placed when the item was ultimately not available and that my account was charged. I would have liked to be consulted beforehand.
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A
Rating: 3 out of 5
no opinion. Besides, I remove one star for this obligation
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A
Rating: 3 out of 5
quality problem does not match the description, the modification of it was made very quickly, cap described as winter, not at all the case... I continue to be a customer with a wide range of items
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A
Rating: 3 out of 5
The site is well built
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A
Rating: 3 out of 5
problem with sizes
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A
Rating: 3 out of 5
Good site
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A
Rating: 2 out of 5
Delivery date not respected
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Response from Chapellerie Traclet
Hello
Please excuse us if you did not receive information about the deadlines. They are indeed well listed individually on each product sheet and confirmed later by email.
If you have any solutions or comments to make it easier for you to get information; we are of course listening to you.
Best regards
Traclet
Please excuse us if you did not receive information about the deadlines. They are indeed well listed individually on each product sheet and confirmed later by email.
If you have any solutions or comments to make it easier for you to get information; we are of course listening to you.
Best regards
Traclet
A
Rating: 3 out of 5
good
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A
Rating: 3 out of 5
First online ordering experience, I have no means of comparison
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A
Rating: 3 out of 5
friendly, competent and efficient staff, good product, only downside: on your site it is written that Borsalino fits small, it is recommended to choose a larger size which I did. Unfortunately, I should have followed my intuition and ordered the normal size.
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A
Rating: 3 out of 5
superb quality hat, BUT terrible delivery. Despite my request not to throw the package in the garden because the dog might eat it. It was thrown in the garden when it was supposed to be delivered by Colissimo with a signature. So delivery needs to be reviewed
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