Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Disappointed; as soon as the order was registered, I was informed that the item was not available! Without news, I had to ask for clarification; next week, I was told. In fact, I was only delivered the following week. Little communication. Too bad
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Response from Chapellerie Traclet
Hello, Please excuse us for the one-week delivery delay due to our manufacturers' winter break. We are sorry for the inconvenience this has caused you. Please accept our apologies. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2019
Average, because the star sewn on the cap is sewn crooked!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
No response to the various emails I sent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2018
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Good but lacks some additional filters to search for a product among all these numerous items.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2018
Item returned. Incorrect size
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Response from Chapellerie Traclet
Hello
As indicated, the Stetson sparr hat is large. As mentioned, if it does not suit, it can be changed. For that, you can let us know during the order.
For the refund, as indicated, it is in progress. It should be done next week.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Good: good quality but fits small (maybe I have a big head)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
the photo does not match the hat received!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2018
does not match the shown product
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Response from Chapellerie Traclet
hello, Thank you for taking the time to leave a comment. The information about the change of pattern of the cap is indeed well noted in red on the product sheet: https://www.chapellerie-traclet.com/fr/casquette-hatteras/793-casquette-hatteras-upholstery-patchwork-stetson.html A very nice quality cap for winter made by the Stetson brand, a revisited hatteras shape in a patchwork style. Colorful, elegant, and finely assembled, this model has everything to please. With carefully chosen pieces of fabric, this hatteras cap harmoniously combines patterns and colors. Please note that each model is unique and has an appearance that can vary significantly in terms of the arrangement and color of the fabric pieces. If it does not suit you, it is possible to change it. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2018
Sorry, I thought I was buying FRENCH and surprise, cap made in China. I should have been wary!!!! online purchase!!!
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Response from Chapellerie Traclet
Hello, Thank you for taking the time for the message. The information about the place of production is indeed well noted on the product sheet https://www.chapellerie-traclet.com/fr/casquette-irlandaise/7343-casquette-irlandaise-patchnewsboy-traclet-multicolore.html#/taille-xxl_62_63_cm Country of manufacture: China. Moreover, as indicated on the postcard included with the package; it is possible to change the model if it does not suit you as we have similar ones made in Italy or Ireland depending on your choice https://www.chapellerie-traclet.com/fr/casquette-irlandaise/1346-casquette-irlandaise-patchwork.html Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
Returned, unfortunately.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2018
Good service but the delivery was not top-notch. The package was damaged and the gift wrapping too.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
Hello,
The ordered hat did not match the photo on your site (Cousteau hat). Indeed, the cuff is much too large (2/3 of the hat!) whereas in the photo on the site, the cuff does not exceed 1/3 of said hat. I called one of your advisors, very understanding, who advised me to return it for an exchange. I hope the exchange will be perfect and that I will have it before Christmas. That said, the quality of the hat is perfect…
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2018
pleasant site, quality product at a fair price
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/11/2018
This product seems very correct, but I was very disappointed by the communication from this supplier who writes three times Excellent American brand STETSON and you have to look further on the technical sheet to discover that this product is MADE IN CHINA !!!!
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Response from Chapellerie Traclet
Hello
The information about the place of production is well noted on the product sheet like all our products.
We are one of the only websites to indicate the place of production.
It is quite regrettable to have a negative review when we are completely transparent with the customer.
We can do a lot but unfortunately we cannot be with each person to provide them with information, especially since it is marked
Material Leather
Visor 5.3 cm
Color Brown
Shape Hatteras Cap
Brand Stetson
Country of manufacture China
Season All year round
Washable Only the inner grosgrain (cold water and ammonia)
Size - Head circumference S - M - L - XL - XXL
Gender Unisex
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2018
beautiful models, wise choices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2018
The choice is large and varied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2018
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2018
Irish caps lack visibility information inside and little stock
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2018
GOOD
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2018
Payment validation issue resolved by sending an email to Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2018
Rather less user-friendly than the generality of today. Too many models have only one visual. Inability to make a wish list. And prices are too high.
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Response from Chapellerie Traclet
hello
thank you for your message. Several things concern us because on the ordered product, there are more than 6 photos of the cap
https://www.chapellerie-traclet.com/fr/casquette-vierge/1642-casquette-adin-wax-tartan.html
As for the wish list, it does exist, for that you need to log in with an account to keep your wishes.
As for the prices like Stetson, they are imposed prices so everyone has the same.
However, you have loyalty points that allow you to benefit from discounts.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2018
Very average following numerous problems with a previous order that are still not resolved today
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/10/2018
My payment was processed immediately and the three weeks announced for delivery were not respected. My complaint activated the delivery, but no apologies from you or any gestures of attention towards me as a customer.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2018
Too big, product returned
Smelly packaging
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Response from Chapellerie Traclet
Hello
The cap is indeed available in the next size down, either M or S.
For the packaging, when sending, we do our best to send quality cartons made in Roanne. Did the package suffer any openings or have a product on it?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2018
Package arrived very late, difficulty getting a coherent response
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Response from Chapellerie Traclet
Hello
We are sorry that there is a delay but this is indicated during the order that the Guerra hat in size 53 is available in 4-5 weeks.
Then, when sending your messages, we responded by email during the day.
Please let us know how to keep you better informed?
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2018
They do not meet their delivery deadlines...
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Response from Chapellerie Traclet
Hello
Please excuse us for the delay, normally it is 3-5 weeks and we have gone to 7 weeks due to manufacturing delays.
During manufacturing, we are necessarily dependent on the workshop that produces it.
We hope, however, that the hat will satisfy you and that the quality is up to par.
This being still important?
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2018
Not everything is good. Some products are of poor quality.
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Response from Chapellerie Traclet
Hello
Thank you for the comment, but it would have been better to indicate it on the product because the comment is subjective.
Indeed, as previously indicated; the leather beret at 49 euros is not the same as the model at 85 and the one at 250 euros.
Then, it also depends on the expectations you have of the product because since we have been selling them, this is the first negative feedback.
Moreover, as indicated, if this model does not suit, it can be changed.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2018
easily accessible
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2018
Good diversified site for hats, but high prices for identical products elsewhere. Too bad.
Unfriendly reception on the phone and not very commercial. Again, too bad.
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Response from Chapellerie Traclet
hello
on one hand, you have to compare comparable things on the product but also on the service.
Indeed, products on the internet may seem similar but if you don't have the products in hand, it's difficult to compare unless you have the same reference. However, in the case of toques, these references are different.
Finally, we have a telephone reception while many other sites have no reception and no advice while we are present both online, by phone, and also in physical stores.
We are not perfect but at least we try to respond as best as we can to our customers and satisfy them.
I thought I had responded favorably to your messages and calls but I am sorry if I could not respond as you wish.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2018
Quality of the hats is very good. The delivery time is not respected and it was necessary to send a reminder email after the announced deadline and to call two days later for the order to finally be sent. A 'pen' was offered to me as compensation.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/10/2018
On the phone, good reception.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2018
A lot of choices, but customer service is not always very responsive. You really have to hang in there to get news about an item that is unavailable when you want to acquire it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2018
very long delay and missing an item
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2018
very complete offer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2018
Good site but very high prices. You really have to not find the item elsewhere to order on this site.
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Response from Chapellerie Traclet
hello
Stetson prices are set by Stetson and they are normally identical everywhere.
The plus is that we provide a lot of information about the product but also size advice, maintenance. And this is not the case in all stores whether online or in physical stores.
This is therefore a plus that we have been offering on the Internet since 1995.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2018
a lot of choices, not enough details on the products.
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Response from Chapellerie Traclet
hello
What type of information would you need? We already have more than one page of information as below, we can do more but in this case, we would need to know the type of additional information
Best regards
Traclet
Straw Boater Dresden
For decades, the boater type was a choice piece in straw hats. Simple and elegant, this headgear is a summer essential.
Often associated with maritime activities, jazz groups; the boater was the reference among summer seasonal hats.
About the boater
100% Wheat Straw
Fancy grosgrain outer ribbon: 4 cm
Elastic inner band in sponge fabric
Height of the crown: 9cm
Width of the brim: 5cm
Information on Boater Sizes
Available sizes: Small - 54/55cm, Medium - 56/57cm, Large - 58/59cm, X-Large - 60/61cm and XX-Large - 62/63cm.
Height of crown approximately 9 cm
Width of brim approximately 5 cm
Material Straw
Shape Boater
Brand Traclet
Country of manufacture China
Season Summer
Washable Only the inner grosgrain (cold water and ammonia)
Size - Head circumference S - M - L - XL - XXL
Gender Women
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/09/2018
Navigating the site is a bit complex.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2018
Delivery times respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2018
Too bad because refusal of shipment in HT for La Réunion
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Response from Chapellerie Traclet
Hello
The HT is not refused. Like all well-rated sites, you need the postal code and the country.
You had chosen
97438 Sainte Marie
France (outside Dom Tom)
You should have changed the destination country. That's why you paid VAT.
This has just been changed on your account.
Best regards
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