Customer reviews of Chapellerie Traclet

Hello
In the case where the box does not smell good, it will be complicated for us to make a comment.
Indeed, can you send us photos to see if there was a spill of perfume or product on our box during delivery.
On our side, our boxes are made in Roanne in the Loire and none emit a smell that could be unbearable, especially since they are stored in our workspace.
Best regards
Traclet

Hello
Please excuse us for the Post as the order was placed on August 2, 2018 after 2 PM and it could only be sent on August 3, 2018.
With the weekend, it could only be delivered to the relay point on Tuesday due to road transport being blocked on weekends.
We are aware that this delay may have been significant for you and we apologize for the constraints imposed by the administration.
We hope, however, that the hats will satisfy you.
Best regards
Traclet

Hello
Many headgear are unisex across many models.
That's why it is found in both men's and women's sections.
However, for the sun hat reference 297, it will be complicated to say that it is a children's hat as we sold 100 pieces for an association and the people are adults.
The one size generally being 57 cm.
Best regards Traclet

Hello
Please excuse us if we made a mistake.
Can you send us a photo of the hat with the size to [email protected]
This way we can quickly proceed with the exchange of the hat.
Best regards
Traclet

Hello
Thank you for taking the time to give your opinion.
We would be happy to provide you with an exact delivery time.
However, in the hat manufacturers, this is currently not possible.
Many companies are small structures like ours and try to respond as quickly as possible.
However, the uncertainties of orders and people often mean that deadlines are not respected.
This despite everyone's good intentions.
If we also add the approximate deadlines of the different carriers, the deadlines for us are quite complicated to estimate.
Best regards
Traclet

hello
we do not understand the note associated with the comment.
If the color is not suitable, it is of course possible to change it as proposed in our email today.
Best regards
Traclet

Hello
Thank you for your comment, can you tell me the issues encountered so we can see what we can improve.
Best regards

Hello
We did indeed reshape the hat as it was completely deformed when we received it.
What result would you have liked knowing that as we indicate on the product sheet, we cannot return a hat to its original new state.
Remaining at your disposal.
Best regards
Traclet

Hello
Can you please let us know what additional information you needed because here is the text and the information table.
This will allow us to better meet your expectations
Below is the text about the ordered hat
Regarding the photos, we are trying to make some but with 8000 references we cannot put them all. Just contact us at 04 77 71 40 58 or send us an email and we will be happy to provide you with more without any issues.
Best regards
Traclet
LTM5 Airflo Natural Hat
The LTM5 Airflo is designed to equip adventurers: its exceptional lightness combined with its durability makes it an all-terrain hat that will effectively protect travelers.
The Nylamtium (170Gr/m² in double thickness) that makes up the hat is made from an unbreakable Supplex nylon fabric, very resistant, water-repellent, lightweight, and quick-drying. It is a hat guaranteed for life against wear!
The remarkable lightness of this hat combined with a 3/4 inch ventilation mesh on the top of the crown offers you a lot of comfort during high heat and protects you from sunstroke! Furthermore, this Tilley LTM5 hat, like other Tilley hats, has a maximum UPF 50+ sun protection rating. Finally, the underside of the hat is darker to reduce glare.
It is also a hat that effectively shelters you from rain thanks to the polyester and cotton threads that swell in case of humidity and ensure total waterproofing.
Finally, it is a hat that does not get lost thanks to the attachment cord and its great buoyancy.
Be careful when choosing your size: Tilley advises always taking one or two sizes larger than your usual size to keep a hat wide enough for sweat to evaporate easily, thus keeping your head well ventilated.
About the Tilley LTM5 hat
Carefully made in Canada by Tilley
Lifetime guarantee
Crown: 10cm, brim oscillating from 5.5cm on the sides to 6.5cm at the front
Dimensions: Front brim of 6.7 cm - back of 7 cm and side brims of 5.4 cm
Machine washable on a delicate cycle (does not shrink)
Water-resistant and floats
Adjustable retractable cord
Certified sun protection IPU 50+ maximum protection rating
It weighs only 85 g
How to know if your Tilley hat is well adjusted?
Tilley hats are designed for maximum comfort! That’s why it is very important that they fit well to your size.
A Tilley hat should be worn low and not too tight. You will surely appreciate this feature, especially in hot and humid weather. When you buy a Tilley hat, you should take one size larger than your usual size.
Indeed, it is gravity that keeps the hat in place! There should be enough space between the front of the hat and your forehead to easily slide two fingers. Likewise, you should be able to pivot the hat from left to right and tilt it from front to back without feeling friction on your forehead.
Crown height approximately 10 cm
Brim width approximately Front: 6.7 cm Back: 7 cm Sides: 5.4 cm
Material Nylamtium
Color Natural
Shape Traveller Hat
Brand Tilley
Country of manufacture Canada
Season Summer
Washable By hand in cold water with ammonia
Size - Head circumference 55 cm to 66.6 cm
Weight 85 g
Gender Unisex

Hello
Yes, the delay of 1-2 weeks has been exceeded because we had restocking delays.
Please excuse us for this delay of a few weeks.
Best regards
Traclet

Hello
please excuse us if we made a model error.
Thank you for contacting us at [email protected] to propose a commercial solution.
Best regards
Traclet

Hello
What quality or service would you have liked?
Best regards
Traclet

Hello
Can you please indicate the lack of information on the product sheets in order to note more information.
As a reminder, here below are the details of the cap. What information do you need?
Thank you very much for your help.
Best regards
Traclet
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Bombé cap in Panama
Like an authentic Panama hat, this bombé cap is made from leaves of latan palm trees from Ecuador just like real Panama hats!
Light as a breath of air, it allows the scalp to breathe and is not afraid of the hottest sun.
About the Panama cap
Composition: 100% Panama straw
Cleanliness band inside
No inner lining
Available sizes for the bombé Panama cap
Size S - 54/55 cm, M - 56/57 cm, L - 58/59 cm and XL - 60/61 cm
Material Panama
Brim 5.5 cm
Color Beige
Shape Cap
Brand Traclet
Country of manufacture Ecuador
Season Summer
Washable Only the grosgrain inside (cold water and ammonia)
Size - Head circumference S - M - L - XL
Gender Unisex

Hello
Can you please let us know the issue you are experiencing with the hat in order to relay the information to Stetson.
Best regards
Traclet

hello
As indicated in our last email, we would need a photo of the packaging (box) in order to make a claim with the post office because on our side, when sending, the box was in good condition.
Best regards
Traclet

hello
thank you for your message.
As indicated by the site when ordering, the delay was 1-2 weeks. The information was also confirmed by email.
We are sorry but when ordering, this size 60 cm required a manufacturing and therefore delivery time that was noted at the time of the order.
Best regards
Traclet

Hello
Please excuse us for this delivery issue, however the information on the delivery address has been modified as well as on your invoice.
There must have been a computer issue.
For compensation, here is a code for a discount of 6 euros. Unique code: IN6SKZQQ
Best regards
Traclet