Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Non-respect of delivery deadlines and non-respect of the response that was given to me.
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Response from Chapellerie Traclet
hello
We apologized for the delay and we sent the product to you at our expense by fast carrier.
We try to do our best but apparently it's not enough for you.
Please let us know what we should have done following this delivery delay.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2017
There was too much delay for my order, order placed on December 6 received on December 23 no email or call to warn of this delay seeing the days advance I had to call myself as there was no response following the email sent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
The site is very good, however I pay 10€ more to be delivered in 24h by TNT and for a package that fits in my mailbox and at worst there is a caretaker who receives all the packages I find myself having to leave my job on December 23 to go pick up the package in an industrial area where we were 3 people looking everywhere for the famous BLUEDISTRIB very poorly indicated. Bad delivery experience however the hat met my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2017
The nightcap received did not have protective packaging. It was just placed in the delivery envelope. Given the price paid, this is the minimum because when it's for a gift, it lacks. The product seems to be of quite good quality. To be seen with time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2017
The site is good and clear, however small delivery problem due to the carrier, the hat shop immediately sends another package but this time forgets to put the gift paper with a written card that I paid for.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2017
Fast delivery but too bad the women's mittens announced in size 6 arrive in XS probably men's are way too big. Alterations necessary.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
2 Chapkas ordered and paid for 3 months ago, 1 arrived in the right size, the other had the wrong size.... Resent and we are still waiting.... too long delay. We cancel the 2nd order!
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Response from Chapellerie Traclet
Hello, the order was placed on 29/10/2017 and we are on 22/12/2017 which makes two months. As indicated during our telephone exchanges, this model was indeed size 60 cm and you requested the change to size 61 cm. We had it redone. However, the manufacturing at Crambes (one of the last French manufacturers) is quite long and we do not control that. We can understand your wish to have the chapka quickly but you can also understand the manufacturing delay. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2017
the delivered hat was not the one ordered.
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Response from Chapellerie Traclet
hello
Please excuse us if we made a mistake.
thank you for sending us a message at [email protected] with your order number and a photo or reference of the model received in order to change the model.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2017
Order compliant except for the specific request for empty strap boxes. You sent me cardboard gusset cases that have nothing to do with the original strap boxes. If you could send me 3 boxes that would be ideal.
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Response from Chapellerie Traclet
Hello, it would be a pleasure to send you strap cases but we do not have any in stock and those provided with the straps we cannot remove. That is why we sent you pouches. We hope for your understanding. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2017
The positive: a lot of choice. The negative: you should not announce shipments within 24 to 48 hours when you do not meet the deadlines (received after 4 days)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2017
As much as the product seems to be of quality, the letter added as a supplement is of more than mediocre quality and to make matters worse, the letter in question cut the inner fabric. I am waiting to offer it to return it in order to have a non-damaged one.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2017
lack of detailed images and the same for product characteristics;
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Response from Chapellerie Traclet
Hello
It is true that we have little information on the sheet of this product
https://www.chapellerie-traclet.com/fr/chapka-fourrure/7450-chapka-l-kamikaze-tissu-imper-barts-vert-celadon.html
About the chapka
Chapka made of 100% polyamide
Lining padded 80% polyamide, 20% polyester
Synthetic fur
Material 100% polyamide
Color celadon green
Shape Chapka
Brand BARTS
Country of manufacture China
Season Winter
Size - Head circumference One size
Gender Unisex
Thank you for letting us know the elements you would have liked to have so we can include them next time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2017
Beautiful choice and quality, too bad these items are so poorly packaged for shipping!!
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Response from Chapellerie Traclet
Hello
Our boxes are made in Roanne and thus respect ecology as much as possible as well as a minimum of petroleum products like the tape which is here made of paper. The packaging is made of tissue paper like the famous Borsalino brand uses.
But if you have another solution we are of course open to improve and better satisfy you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2017
In principle very good, but I experienced a color error for the ordered item and therefore had to return it for exchange. This is not a good point
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2017
delivery problem at home the package arrived at the relay point it is not the same service (price)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
Order took a long time to arrive, the item came from Italy...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2017
The size of the hat was too small. We measured a 59 cm diameter head circumference, and the hat t59 actually only measured 57-58.... so we had to choose a 61... the customer service on the phone is very responsive and welcome! the hat is very pretty, and met our expectations regarding color and quality quite correct in this price range. We work in the entertainment industry, and it looks sturdy, at an affordable price!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2017
I wanted to order the hat specified below on the day I received a code allowing me to get a 10% discount. However, the model was no longer available. But when it was available again, I placed an order but could not benefit from the discount. Not very commercial!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2017
Explicit
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2017
Serious. However, the product indications are not detailed (measurements) and therefore very disappointed with the result.
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Response from Chapellerie Traclet
Hello
What additional information do you need?
In Chapellerie, women's sizes are 55/56 cm for one-size hats.
We offer hats that we make in France and that we size.
We cannot impose our way of seeing on a brand.
But we also cannot impose on you to choose a French product that has size.
Furthermore, if you have any questions, we respond both by phone at 04 77 71 40 58 and by email.
It is still better to ask if you have questions than to make a criticism afterwards knowing that we already provide a lot of information about the product.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
Website easy to navigate, however it would be nice to have a few photos of children especially with the hat on their head.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2017
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2017
fast shipping, however I am not sure that I received an alpine hunter beret... I am waiting to see if the gift is liked or if it is returned... That would be a shame
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Response from Chapellerie Traclet
Hello
the alpine hunter beret has a 14-inch diameter Spanish plate or a 12-inch diameter French plate.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2017
Very good product but the size does not exactly match the request (one size too big compared to the usual size S)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2017
Ordered sizes 60/61, the items are labeled 61... Missing a 59/60 or simply a true 60... 61 is a bit too big for me.
Quality items, too bad for the size choices.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2017
Beret received not compliant with the site description. Inappropriate size.
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Response from Chapellerie Traclet
Hello
We check upon receipt but according to the images, it is indeed the beret that we sell to our legionnaires and that they wear during their intervention. It is clear that this is not a beret that is worn in the city but it is the model worn by our units in France.
If you want a more dressed and classic model, you should take a classic elosegui beret
https://www.chapellerie-traclet.com/fr/beret-femme/6657-beret-basque-sanpee-laine-vert-elosegui.html
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2017
Good. The cap does not really meet my expectations. It lacks depth and therefore does not stay very well in place. Otherwise, the quality is relatively good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2017
Excellent site... BUT order that gets lost or takes a long time to arrive!!! For a birthday gift... it's missed; my order arrived way too late, after 15 days.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, we had a problem with our stock for the gray trilby hat.
Please find a voucher of 10 euros in your account.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
You should still try on a hat.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2017
poorly advised before the purchase !! by phone !! not mentioned that this cap runs small
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/11/2017
Not at all user-friendly.
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond.
Can you tell us what you mean by not at all user-friendly?
What issues did you encounter?
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
Good product but nothing more
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2017
Excellent service from the merchant. Fast shipping. Only downside: delivery not via Colissimo. The Post did not provide any tracking information for the package, nor any indication of day and time for delivery. AND THE PACKAGE WAS OPEN!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2017
Deadlines not met
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
hats should be presented on heads, I might have seen that it was very large and very deep
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
Very good regarding order and delivery management. The only downside is that the product (size L- 58/59 cm) needs to be adjusted according to the exact size of the user (58 cm, for me), so I am obliged to place a new order for head reducer bands at €0.20 and €4.00 for shipping. It seems to me that it would be wise to provide this item with the hat to avoid this kind of inconvenience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/11/2017
Beautiful site but beware of sizes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
not bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
the DPD carrier unfortunately delivers without prior contact: it would not have been possible to send me either an email or SMS (they are the only ones who had this problem...) The 2 working days became 4 and would have become 7 if I had not gone to the depot myself regarding the essential caps on J5.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2017
I have already recommended this site to different people who then made purchases there. But while I no longer know how many caps and hats I have, old customers like me are not particularly well treated!
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Response from Chapellerie Traclet
hello
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
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