Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
Various products offered on the site but we don't always have the sizes.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2017
A small guide, even in a few lines, on hat maintenance would have been welcome.
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Response from Chapellerie Traclet
Hello
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2017
It took more than 6 months to get my Tilley hat. After each call, I was supposed to be informed about the supply from Canada but I received nothing.
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Response from Chapellerie Traclet
hello
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/10/2017
Deplorable packaging...
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake regarding the quality of our packages.
Can you tell us the issue you encountered with the package?
Indeed, normally the caps are sent in a box for transport.
What did you receive in the order package?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2017
Not very sexy!
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2017
Well-made site but the delivery times are indicated as 24/72 hours. The cap took more than a week to arrive........
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Response from Chapellerie Traclet
hello
please excuse us for this delivery delay independent of your will.
For the inconvenience, please find below a 10% discount code
DISCOUNT10
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/10/2017
the item itself is very good. quality-price ratio: nothing to say. However, where I am not satisfied is that I paid 2 euros for a gift package, accompanied by a small note. However, none of that. it's very incorrect. it's disguised theft.
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Response from Chapellerie Traclet
hello
Please excuse us for this oversight regarding the gift wrap, the refund of 2 euros has been made today.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/07/2017
Too long delay
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Response from Chapellerie Traclet
Hello
Yes, the delay was long due to the summer holidays which delayed its production.
Please excuse us for this inconvenience.
We hope that the hat will give you complete satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2017
The images do not match the product
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Response from Chapellerie Traclet
Hello
Can you tell us what does not match the photo by sending us photos of the product?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/09/2017
Good
The measuring tape in paper is really unreliable! And if you make a mistake, the return is at your expense.
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Response from Chapellerie Traclet
Hello
For the tape measure, you really need to be careful when printing to set it to 100% because otherwise it distorts the dimensions.
You also need to take into account the indications on where to take the measurement.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2017
Fast, as I imagined, the only problem was that the packaging was torn, if it had rained, the hat would be in a very different state
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2017
Average because I was not informed by SMS about the delivery to the relay point of my package and had to follow up with Traclet.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2017
Arrived in 1 week when delivery was supposed to be in 24 or 48 hours
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Response from Chapellerie Traclet
Hello
The order was placed on 13/09/17 and it was sent the same day
Shipped Hanae TRACLET 13/09/2017 14:22:59
In delivery Hanae TRACLET 13/09/2017 11:58:30
Payment accepted 13/09/2017 08:45:38
In this case, you need to contact the post office if there is a delivery issue.
According to the tracking, the package was delayed due to:
Home delivery is currently suspended in this area. Your package will be made available at the usual post office of the recipient.
We are sorry for this inconvenience but this is independent of our will.
Have you contacted the post office to inform them?
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2017
damaged box
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2017
More than a month and a half to receive the hat, while it was announced a delivery within 15 days on the site and while I followed up by calling mid-August to have a delivery around August 20....
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Response from Chapellerie Traclet
Hello
Yes, the delay was longer because the factory was on holiday in August which caused a delay in delivery. For the delay, we offer you a credit note that will be sent directly to your account valid online as well as in-store.
Please excuse us for this delay.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2017
a bit long delays and shipping a bit expensive for delivery to a relay point
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Response from Chapellerie Traclet
hello
thank you for taking the time to respond to the verified review.
The order was placed on Sunday and it was shipped on Monday because the post office does not work on Sundays.
The delay for a colissimo is 2-3 days and the package was delivered on Wednesday to the relay point.
Can you tell us the delay you would have liked.
Moreover, the price of 4 euros is low compared to the quality service with tracked colissimo.
Thank you for letting us know your comments in order to improve deliveries.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2017
Delivery in 4 days despite an express order with a paid option for a delivery commitment within a maximum of 3 days
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Response from Chapellerie Traclet
hello,
you ordered on August 31 and the order was indeed shipped on August 31, that is Thursday. Then with the working days, unfortunately, the package could only be delivered on Monday. Please excuse us for this inconvenience independent of our will.
best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2017
good product conforming to the photos. . super happy.. I just should have thought about the height because with my thick hair they rise. . maybe integrate a strap in case of wind too !!
The only downside is the ultra long delay of almost 3 months.. order on June 18 received at the beginning of September. . might as well announce a long delay to avoid making unhappy people! ;)
Thank you in any case for the custom order I am delighted!
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2017
Good product. Package found half open... without affecting the product fortunately.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2017
Very clear but the link to pay for the order in one click did not work, I had to process my order by phone
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2017
A wide range of choices
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2017
A lot of choices, the site is quite clear but the search by criteria (materials...) needs improvement. I was looking for a straw hat having selected men's hats and the site suggested me straw hats for both men and women.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2017
Complete site. Products conform to the description. Careful shipping.
Delivery to the billing address...
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2017
The site is very good, and the after-sales service is quite efficient, but I regret a lack of clarity on the reception date and the waiting time for the package. I was also quite shocked by the poor written expression/spelling of the customer service, it's not very serious!
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/07/2017
I paid for express shipping and the package arrived after 4 days.
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Response from Chapellerie Traclet
Hello
The order was placed on Saturday for Colissimo shipping and the delay for this mode of transport is 2-3 days.
According to the tracking, it was presented to you for the first time on Wednesday and delivered on Thursday.
In case you wanted next-day delivery, you need to choose TNT or Chronopost delivery.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2017
The product is in accordance with the description but the delivery was much longer than announced, and no apologies were made.
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. We had sent you a last email in response to yours with a code for a 20% discount.
We will resend it to you by email today.
Please excuse us again for this inconvenience.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/07/2017
Correct but too small
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Response from Chapellerie Traclet
Hello
If the size does not fit, it is of course possible to exchange it and deliver it to you on Wednesday if you send us the tracking of the package today, we will send it out on Monday and it will arrive on Wednesday.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2017
A lot of choices, trendy or classic products, often original. Good quality of products.
Note that if the item is missing or being restocked, there is no information unless you request the details.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2017
The hat was in a box too small so it was deformed upon arrival.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2017
Disappointed with the delivery time
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2017
The photo of the Daniel Vial scarf on the site has nothing to do with the scarf received, which is not hand-painted, but a simple striped scarf. The return of merchandise is too complicated, I do not want to be forced to have a Paypal account.
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Response from Chapellerie Traclet
Hello
The model is indeed a Daniel Vial model as it is our only manufacturer.
For the return shipping costs, it is still a proposed solution to have the return shipping costs.
Our store cannot cover these costs and Paypal is a solution to limit transport costs for our customers.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/06/2017
Satisfactory
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2017
Serious site.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2017
Aggressive email response to a question about order tracking!
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Response from Chapellerie Traclet
Hello
Please excuse us if we used an aggressive tone in our email.
That was not our intention.
Here are the two emails that were sent to you.
If you have a suggestion for a less aggressive email, we are open to your proposal to satisfy you as best as possible.
Remaining at your disposal
Best regards
Traclet
------------------------------------------------
Hello,
We are following up on your message
The melon color russet is a product on order with a delay of 2/3 weeks
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2017
noted on the site
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Response from Chapellerie Traclet

The product will be delivered at the beginning of next week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
--------------------------------
Hello,
The melon hat will leave next week from us.
An email with the package tracking will be sent to you upon its dispatch for tracking the package.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/06/2017
The password for my user was sent to me by email IN PLAIN TEXT, this is a significant security issue for an online sales site!!
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Response from Chapellerie Traclet
Hello
I did not see this as a security issue since the password is sent to your personal email address. In this case, if someone has stolen your email address; they can intervene even if it is not sent to your email because they will have a link instead.
Please explain your issue with the sending of the password because I do not see the problem well.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2017
I would have liked to be kept informed about the delivery delay. I had to send an email to find out what was going on. The response was immediate but a bit curt.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2017
Hello
Please excuse us if we did not use the right vocabulary.
If you have a style suggestion, we are open to your proposal
here is the email we had sent:
Hello,
We are following up on your message, the order should arrive at your place on Thursday or Friday of this week.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
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Response from Chapellerie Traclet
Site needs improvement. My choice (1) was not available, so I chose something else (2). Then, I received an email saying that this choice (2) was not available, but that I could revert to (1). So, a waste of time and a lack of coherence in the site's information.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2017
Good site. Update for package tracking and refund is unclear and not quick
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2017
Hello
The order tracking has been validated in three points
Shipped Hanae TRACLET 23/06/2017 14:04:28
In delivery Hanae TRACLET 23/06/2017 14:03:06
Payment accepted 22/06/2017 18:07:26
For 23/06/17, the tracking was sent by email from us as well as by DPD who sent an email and a text message in case you provided your mobile phone number.
For the refund, like many websites, it takes between 7 and 10 days.
Best regards
Traclet
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