English 
Français A
Rating: 3 out of 5
Good and pretty
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Interesting models
Translated reviews
Response from Chapellerie Traclet
My order was not delivered to the relay point I had chosen.
A
Rating: 3 out of 5
MEDIOCRE AT BEST
Translated reviews
A
Rating: 3 out of 5
Dear
Translated reviews
A
Rating: 3 out of 5
An email sent 5 minutes after my order, asking for a correction, has not been read! I find that unfortunate!
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, it's an error on my part, I didn't have time to manage both the flow of emails and orders.
If the size is not suitable, we will cover the shipping costs.
Please excuse me for this mistake.
Best regards
Traclet
Yes, it's an error on my part, I didn't have time to manage both the flow of emails and orders.
If the size is not suitable, we will cover the shipping costs.
Please excuse me for this mistake.
Best regards
Traclet
A
Rating: 3 out of 5
Delivery time too long.
Translated reviews
A
Rating: 3 out of 5
Shipping more expensive than the ordered product (€4 for a €0.40 cork band) unfortunate!
Translated reviews
A
Rating: 3 out of 5
provided site
Translated reviews
A
Rating: 3 out of 5
Stocks
Translated reviews
Response from Chapellerie Traclet
Hello
Can you tell us what you mean by stock?
Best regards
Traclet
Can you tell us what you mean by stock?
Best regards
Traclet
A
Rating: 3 out of 5
Shipping service not responsive.
Translated reviews
A
Rating: 3 out of 5
It's not very convincing in the hat
Translated reviews
A
Rating: 3 out of 5
Initial communication about the progress of the order was quite long... Completely correct afterwards...
Translated reviews
Response from Chapellerie Traclet
Hello
Sorry but the beret is indeed in brown color (For us, the Traclet hat shop and for the Torpedo house) the delivered model is not in black leather.
It's true that it's dark but if you put it next to a black fabric you will see that it is indeed brown.
Best regards
Traclet
Sorry but the beret is indeed in brown color (For us, the Traclet hat shop and for the Torpedo house) the delivered model is not in black leather.
It's true that it's dark but if you put it next to a black fabric you will see that it is indeed brown.
Best regards
Traclet
A
Rating: 3 out of 5
With free shipping, it would have been perfect!
Translated reviews
A
Rating: 3 out of 5
not precise enough between women's and men's items
Translated reviews
A
Rating: 3 out of 5
Meh...
Translated reviews
A
Rating: 3 out of 5
You know what it's about.
Translated reviews
A
Rating: 3 out of 5
No response to my email!
Translated reviews
A
Rating: 3 out of 5
the loyalty points system does not work, it was necessary to call customer service four times!!!
Translated reviews
Response from Chapellerie Traclet
Hello
We are sorry if the loyalty points system did not work properly but we have always been available to respond to you to help you place your order.
Best regards
Traclet
We are sorry if the loyalty points system did not work properly but we have always been available to respond to you to help you place your order.
Best regards
Traclet
A
Rating: 3 out of 5
-
Translated reviews
A
Rating: 2 out of 5
TNT delivery was terrible (driver saying the recipient is absent while we are present, then a rodeo to retrieve the package on the other side of the city... Not great
Translated reviews
Response from Chapellerie Traclet
Hello, We are sorry if the delivery was not done correctly and following your call after 7 PM, we asked TNT for a redelivery which is not possible when it is already at a relay point. It is still a shame to give a rating that does not correspond to the service of the Traclet hat shop which did everything on its side for the shipment as well as the follow-up, but it is TNT that did not do its job correctly. This rating of 2 should have been given for the delivery tracking that was sent by Btrust. Best regards, Traclet
A
Rating: 2 out of 5
Many problems due to the absence of a key person in the sales service!!!
Translated reviews
Response from Chapellerie Traclet
Hello, I am sorry if I was sick but there are only two of us and as I indicated to you by phone, I did my best to ensure you received them on time. I even contacted DPD several times to speed up the delivery. It is still very hard to give such a low rating when I did my utmost to deliver to you on time.
A
Rating: 3 out of 5
Overall good
Translated reviews
A
Rating: 3 out of 5
I measured the circumference of my head, it was 56 and the beret is a bit loose, not easy
Translated reviews
Response from Chapellerie Traclet
Hello
In case the beret is a bit large, we can either take it back and adjust the size with a large inner band.
Otherwise, you can slightly wet the entrance of the beret with hot water to adjust it to your head size.
Remaining at your disposal
Best regards
Traclet
In case the beret is a bit large, we can either take it back and adjust the size with a large inner band.
Otherwise, you can slightly wet the entrance of the beret with hot water to adjust it to your head size.
Remaining at your disposal
Best regards
Traclet
A
Rating: 2 out of 5
Very clear site
Translated reviews
A
Rating: 3 out of 5
It's okay
Translated reviews
A
Rating: 3 out of 5
Nice cap, but I followed the advice on your site to choose one size up from mine and ended up with a cap that is too small!
Translated reviews
A
Rating: 3 out of 5
connecting is not simple
Translated reviews
A
Rating: 3 out of 5
Arrived on time but the gift wrapping is a bit outdated... too bad...
Translated reviews
A
Rating: 3 out of 5
delivery delays
Translated reviews
A
Rating: 3 out of 5
Order processed and shipped quickly. Just a problem with the invoice. I first requested an invoice with a VAT number, and I was sent the same invoice without a VAT number. I made a second request, and at that moment, I was sent the invoice of another customer that had nothing to do with my purchase. I reported it and never received a response again. Too bad, without this issue I would have given 5 stars.
Translated reviews
A
Rating: 3 out of 5
Very unpleasant welcome from your collaborator on Saturday following the delivery of the product, to get some information about the return procedures.
Translated reviews
Response from Chapellerie Traclet
Hello,
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
See my message from 17/01 regarding this order.
Translated reviews
A
Rating: 3 out of 5
More photos would have allowed for a better evaluation of the product, plus
I did not receive an invoice.
Translated reviews
I did not receive an invoice.
A
Rating: 3 out of 5
Very well-stocked site. Additional filters could make the search faster.
Translated reviews
A
Rating: 3 out of 5
It would be good to indicate a restocking date for the missing products.
Translated reviews
A
Rating: 2 out of 5
Had to return it, size too small, I should have listened to the opinions of internet users.
Translated reviews
Response from Chapellerie Traclet
Hello, Sorry that the size is a bit small but for this type of docker hat that is worn quite high on the head; the size can sometimes be problematic as it does not sit deeply on the head. It is of course possible to return the product by indicating the desired size in exchange. Best regards, Traclet
A
Rating: 3 out of 5
Package opened during transport, improve the packaging, box not suitable for this transport.
Translated reviews
A
Rating: 2 out of 5
The 'black fox fur chapka - brown color' that I received is a very beautiful chapka made of real fur, except that it is clearly more burgundy and, above all, the bleached tips of the fur give a pinkish hue!!! We are very far from the description and even if the principle of skins means that each piece is unique, the one I received has a very (too much) feminine aspect, whereas I intended it for my personal use...
Translated reviews
Response from Chapellerie Traclet
Hello, For the fox chapka reference 1181, we have it either in black or brown. You ordered the brown color. Normally this color corresponds well to the one we have in the photo on the fourth image. If the brown color does not satisfy you, it is of course possible to change it. We also have it in black. Remaining at your disposal. Best regards, Traclet
A
Rating: 3 out of 5
lack of follow-up on the order's progress
Translated reviews
A
Rating: 3 out of 5
a bit complicated to navigate the site
Translated reviews