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Rating: 3 out of 5
First image of the hat does not match the item sent
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
site 'as it should be' nothing exceptional.
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A
Rating: 3 out of 5
The filters for choosing hats do not follow when changing pages (clicking on the next tab). Very difficult to make a choice
However, good technical details and for the photos
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However, good technical details and for the photos
A
Rating: 2 out of 5
'Same model' in a larger size! So I ordered, but it is not the same model
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Response from Chapellerie Traclet
Hello, As previously indicated, our distributor sent us this type of leather mitten for larger sizes. If this one does not fit, please let us know as previously suggested. Best regards, Traclet
A
Rating: 3 out of 5
The product is good, but the delivery leaves much to be desired, I had to contact twice and fortunately I was delivered just before Christmas for an order placed 1 month before (and again Traclet had sent me a link specifying that the product was available).
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A
Rating: 3 out of 5
General presentation correct
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A
Rating: 3 out of 5
Nothing to report
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A
Rating: 2 out of 5
I ordered size 59 and upon receipt, I noticed that no size was indicated on the hat and when trying it on, I found it was a size 60 or even 61, then it was covering my eyes. I am waiting for the shipment of another hat and I will return the first one.
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Response from Chapellerie Traclet
Hello, The hat is indeed on its way to you; you should have already received the tracking for the package. Normally you should receive it tomorrow or Saturday at the latest. Best regards, Traclet
A
Rating: 3 out of 5
a bit misleading!!
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Response from Chapellerie Traclet
Hello, I do not understand the message because the second order we sent in size XXL which is the largest size and is normally larger than the first delivery.
Is that not the case?
Best regards
Traclet
Is that not the case?
Best regards
Traclet
A
Rating: 3 out of 5
Choice but 1 week delay in delivery
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Response from Chapellerie Traclet
Hello,
The order was placed on December 17, that is Saturday, and it left our place on Monday because unfortunately the post does not work on Saturday or Sunday.
It could not be delivered on the 22nd and could only be delivered on December 23rd.
Please excuse us for this delay of a few days.
Best regards
Traclet
The order was placed on December 17, that is Saturday, and it left our place on Monday because unfortunately the post does not work on Saturday or Sunday.
It could not be delivered on the 22nd and could only be delivered on December 23rd.
Please excuse us for this delay of a few days.
Best regards
Traclet
A
Rating: 3 out of 5
no one informed me that my package had arrived... I had to call myself
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A
Rating: 2 out of 5
I did not receive the correct merchandise, there is an error on two items.
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Response from Chapellerie Traclet
Hello, Please excuse us if we made a mistake. It would have been simpler to send us an email on our site or by phone at 04 77 71 40 58 to send you the correct product. So please send us back the model where we made a mistake and we will do what is necessary to change the product for you. Happy holidays. Best regards, Traclet
A
Rating: 3 out of 5
Lack of visual on a mannequin head to get an idea
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A
Rating: 3 out of 5
Simple, effective, straightforward.
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A
Rating: 3 out of 5
poorly prepared order. Attention
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A
Rating: 3 out of 5
the product is too expensive
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A
Rating: 3 out of 5
Very fast shipping and very compliant with the request. However, I am quite disappointed with the packaging for the gift wrap option (€2 extra for a small cardboard bag with a ribbon) so I strongly advise against taking this option.
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A
Rating: 3 out of 5
Navigating between the different products is not very smooth but the site is functional
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A
Rating: 3 out of 5
product arrived dented on the side
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Response from Chapellerie Traclet
hello
Can you send us photos of the dents to report the information because before shipping the hat had no dents except for the original ones.
Best regards
Traclet
Can you send us photos of the dents to report the information because before shipping the hat had no dents except for the original ones.
Best regards
Traclet
A
Rating: 3 out of 5
Long delivery time even though the product is paid for and the account debited
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A
Rating: 3 out of 5
announced deadline not respected
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A
Rating: 3 out of 5
NOTHING MORE TO SAY
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A
Rating: 3 out of 5
Good site but unfortunately, subcontractor deliveries are not serious.
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A
Rating: 3 out of 5
If I hadn't insisted, I would never have received my package...3 emails and 2 calls for them to send it to me while the money was already taken.
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A
Rating: 3 out of 5
The product does not match my order but quick reaction from customer service
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A
Rating: 3 out of 5
Site identical to other sites
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Response from Chapellerie Traclet
hello,
thank you for your comment.
What are you waiting for, or what can we do more to better satisfy you?
Best regards
Traclet
thank you for your comment.
What are you waiting for, or what can we do more to better satisfy you?
Best regards
Traclet
A
Rating: 2 out of 5
Not enough images and product descriptions (dimensions, size, etc.)
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Response from Chapellerie Traclet
Hello, Here is the link on our site along with the noted information. For the description, there is the composition, the sizes of the cap hat, as well as its visor length. Then for other images, it is true that we could add more even if there are some on the other colors that are also visible on the product sheet and which are images of worn products. If you need more information, please let us know which ones to help us improve. http://www.chapellerie-traclet.com/fr/bonnet/1853-bonnet-casquette-tribe-noir.html?search_query=tribe+noir&results=1 Text visible on the product sheet: Tribe black cap hat Hat with visor for men and women 100% acrylic. This cool style comes from a successful blend between the Army cap and the hat. Combining both the design of the hat and the visor of the cap. Very nice cap hat in the shape of a cube covering the neck and ears. Quality of the cap hat Size unique either 55-59 cm Composition: 100% polyacrylic Visor of 4.5 cm Best regards, Traclet
A
Rating: 3 out of 5
the item is beautiful. but big mistake, size 53 is only 51 cm. I have to return it for a larger one.
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A
Rating: 3 out of 5
more than 2 weeks delay
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A
Rating: 3 out of 5
No additional reviews
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A
Rating: 3 out of 5
The hat itself is very nice. However, the lining at the forehead poses a real problem with sweating.
Can I order a black 'head reducer' for €9.45, exempting me from the shipping fee of €4.10?
Thank you in advance for your understanding.
Looking forward to your response,
Paul Romier
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Can I order a black 'head reducer' for €9.45, exempting me from the shipping fee of €4.10?
Thank you in advance for your understanding.
Looking forward to your response,
Paul Romier
A
Rating: 3 out of 5
Good first experience...
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A
Rating: 2 out of 5
I ordered a hat size 58 and received size 62. 10€ for the return.... the hat is also clearly labeled made in China which I did not see when purchasing it.
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Response from Chapellerie Traclet
Hello, You did indeed order a size 58 cm Brixton hat, the size indicated on the manufacturer's label is indeed 58 cm. We verified with the confirmer during your return and the measured size is 59 cm. In no case is the size received a size 62 cm. Therefore, we have sent back the product in size 56 cm which is the size below at Brixton. Furthermore, you indicate that the hat is made in China. This information is clearly indicated on the product sheet. Country of manufacture: China http://www.chapellerie-traclet.com/fr/chapeau-fedora/5999-chapeau-fedora-nelson-marron.html Best regards, Traclet
A
Rating: 3 out of 5
Twice a few years apart that I place an order. Each time it is too small! And yet I buy quite a few hats and caps so I know my size well. Okay, they take back the products but the return costs are at our expense. I don't think I will order again. However, they have a lot of choices apart from that!
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Response from Chapellerie Traclet
hello,
We have taken your comment into account.
However, the only previous order dates back to 2012 and on this order of a Justin hat; we have no sign of return.
What size do you wear? the ordered products are sizes S/M or 54/57 cm.
Best regards
Traclet
We have taken your comment into account.
However, the only previous order dates back to 2012 and on this order of a Justin hat; we have no sign of return.
What size do you wear? the ordered products are sizes S/M or 54/57 cm.
Best regards
Traclet
A
Rating: 3 out of 5
The sorting system is random . . .
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A
Rating: 2 out of 5
At first glance, the hat is very nice but the stitching inside is undone which means there are threads hanging from the hat... I cannot return it, I am going on vacation and I need a head covering....
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A
Rating: 3 out of 5
Attention, delivery to my billing address and not to the delivery address as specified during my order. Bug on the site?
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A
Rating: 3 out of 5
the characteristics are not highlighted
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A
Rating: 3 out of 5
Site not updated!!!
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A
Rating: 3 out of 5
It's a shame that I paid for the shipping out of my own pocket and the package didn't arrive at my home, even though I called you to report that my last order amounted to over €100 but since I have a credit note you couldn't manage it.
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