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Rating: 3 out of 5
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 3 stars
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Rating: 3 out of 5
Commercial and accommodating, attentive (customer service by phone)
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A
Rating: 3 out of 5
The site works poorly from a mobile phone.
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A
Rating: 3 out of 5
Easy to use. The sending of the order and delivery is slow.
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A
Rating: 2 out of 5
The color did not match what was seen on the site.
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A
Rating: 3 out of 5
Positive phone contact, very good packaging, superb hat. A downside: the stitching of the headband made by the hat shop (Gambler Panama hat) is not suitable; consequences: headband that comes off and does not offer a harmonious line; need to have it fixed by a professional.
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A
Rating: 3 out of 5
The hat arrived later than expected on July 23 instead of the 15th. It almost became too late because I was leaving for vacation that day.
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A
Rating: 3 out of 5
Product defect
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A
Rating: 2 out of 5
The hat I received has creases all around it which does not look nice and even less finished........very disappointed with the item as it is not very presentable, a quality control would be welcome
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A
Rating: 3 out of 5
Very good
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A
Rating: 3 out of 5
Site that offers a wide choice of products, but is unclear and not very flexible to use.
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A
Rating: 3 out of 5
The hat I received is not the one I ordered and the feather they sent me is not the right one either.
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A
Rating: 2 out of 5
The shipping is fast, but I find it a shame that you have to pay 4€ for a simple box in addition to the shipping costs... Especially when returning an order that is not correct, I paid 4€ + 6.80€ for the first order, then 6.90€ for the return, then again 4€ + 6€ for the new order. The return or the second shipment could be free for a purchase at such a high price... I certainly will not order from this site again.
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A
Rating: 3 out of 5
Information a bit random
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A
Rating: 2 out of 5
Several months to obtain a specific hat without any news. Upon arrival, I have a hat that is too big which is clearly not the one I ordered.
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A
Rating: 3 out of 5
Products meet my expectations, however I find the shipping price a bit expensive.
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A
Rating: 3 out of 5
It's a commercial site like many others
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A
Rating: 3 out of 5
Normally announced in 15 days, the order took a month to reach me. I contacted customer service twice. I was supposed to be contacted after the first call and nothing happened.
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A
Rating: 3 out of 5
Delivery problem
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A
Rating: 3 out of 5
Some issues when selecting criteria for selection.
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A
Rating: 3 out of 5
The caps are good, but I am disappointed with the packaging. The written birthday card is not up to par. I also expected better gift wrapping.
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A
Rating: 2 out of 5
One of my hat boxes was very damaged and pierced while the packaging of the package was impeccable.
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A
Rating: 3 out of 5
Still as good, nothing to say
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A
Rating: 3 out of 5
Out of stock to buy a second one.
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A
Rating: 3 out of 5
One of the two Panamas (the XL) is a bit too small and therefore uncomfortable. But we didn't have time to return it because we were leaving the next day on a trip. It's a shame, especially at this price! That's the downside of online orders...
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A
Rating: 3 out of 5
The product photo does not correspond to reality, it's better to have it in hand to buy.
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A
Rating: 3 out of 5
Disappointed by the color that did not match at all, I returned the hat and am waiting for a refund.
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A
Rating: 3 out of 5
The items are of very good quality but the shipping needs improvement. Received loose in a box, delivered by post, so the box was exploded. Fortunately, the items were not damaged but given the price, I expected to receive the item in a hat box in addition to the packaging.
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A
Rating: 3 out of 5
Shipping delay a bit slow
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A
Rating: 3 out of 5
Perfect packaging.
The carrier's delays (La Poste) are unexpected: 1 day from Roanne to the 'briarde platform' in Moissy-Cramayel, 10 km from my home. Then 2 days for these last 10 km...
This carrier should be avoided, see for example http://www.60millions-mag.com/forum/livraison-poste-f60/plateforme-briarde-triangle-des-bermudes-pour-colis-t11794.html
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The carrier's delays (La Poste) are unexpected: 1 day from Roanne to the 'briarde platform' in Moissy-Cramayel, 10 km from my home. Then 2 days for these last 10 km...
This carrier should be avoided, see for example http://www.60millions-mag.com/forum/livraison-poste-f60/plateforme-briarde-triangle-des-bermudes-pour-colis-t11794.html
A
Rating: 3 out of 5
Very good but shipping time a bit long.
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Rating: 2 out of 5
First order placed for Christmas 2015, unfortunately the size did not fit. No refund possible so I waited to replace the hat which was no longer in stock. Despite the mention 'coming soon in stock' the hat never returned. I had to take one that I liked less to avoid losing my money. Generally, there are a lot of out-of-stocks, I find it unacceptable to only offer store credits under these conditions.
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A
Rating: 3 out of 5
No problem with delivery, it's the finish that leaves something to be desired
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Rating: 3 out of 5
The products are good, but it seems to me that for the Gore tex sport cap, size 58 should have been 59, the number was overwritten, too bad, because otherwise, it is good but a bit large.
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Rating: 3 out of 5
This is the only site where I found the model I was looking for in the color I wanted
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Rating: 3 out of 5
Good but the delivery times for some products are significant. Not enough stock.
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Rating: 3 out of 5
Meh! I had trouble registering, the site completely froze, I had to call Tacle (very friendly and patient person) but nothing appeared on their end. I restarted my registration with another address I think, finally I was clever, and then my registration was triggered! It's annoying when you come across sites like this, it's rare fortunately, but know that I almost gave up the purchase.
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A
Rating: 3 out of 5
Not bad
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A
Rating: 3 out of 5
It's probably a bit my fault: 2 out of 3 hats are unfortunately a bit too big for me. But, I'm improving my percentage! During my previous order, 1 out of 2 was a size too big :-)
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Rating: 3 out of 5
Except for the loyalty points that disappear when validated
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