Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
False description on the site: the supposedly one-size cap thanks to an elastic has no elastic and is way too big. It's like a shoemaker offering size 45 shoes saying one size because you can fit a size 41 foot in it
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
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Pascal R.
Rating: 3 out of 5
following a purchase from 30/10/2025
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We appreciate every feedback, whether positive or mixed, as it helps us improve our services and products. Please feel free to share your suggestions or questions, we are here to listen.
Best regards.
The chapellerie-traclet team
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Carole E.
Rating: 3 out of 5
following a purchase from 02/11/2025
Delivered quickly. I chose a 'French' site but the hat is made in China. A bit disappointed.
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Pascale P.
Rating: 3 out of 5
following a purchase from 21/10/2025
Good quality beret, as described. But longer delay than expected.
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Frederic M.
Rating: 3 out of 5
following a purchase from 30/10/2025
Very busy!
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Luc M.
Rating: 3 out of 5
following a purchase from 26/10/2025
Hello, I think, perhaps wrongly, that the stitching connecting the cap to the visor looks a bit DIY and is not hidden, for example, by a ribbon.
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Chantal B.
Rating: 2 out of 5
following a purchase from 10/10/2025
hat that does not suit me but it's a subjective opinion, the hat has a nice line, I would have liked more flexibility at the head
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your opinion. We understand that comfort and flexibility are important criteria when choosing a hat. Your feedback is valuable and we hope you find a model that suits you perfectly.
Otherwise, we have this model with a large band for thicker and more adjustable around the head; in a slightly thicker felt.
https://www.chapellerie-traclet.com/fr/chapeaux-automne-hiver/21143-chapeau-fedora-a-bord-large-the-author-noir-jaxon-james.html?SubmitCurrency=1&id_currency=1
Best regards.
Traclet Sébastien
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Herizo R.
Rating: 3 out of 5
following a purchase from 10/10/2025
Until today, I have not yet received my order!!!
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Charly S.
Rating: 3 out of 5
following a purchase from 13/10/2025
Very nice product but a cruel lack of wrapping on the packaging.
The gift seems ordinary despite the quality.
Too bad
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Christian L.
Rating: 3 out of 5
following a purchase from 11/10/2025
The hat is very nice except that it is a bit too big for a size M.
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Phil C.
Rating: 2 out of 5
following a purchase from 06/10/2025
Disappointed that the decorative cord is too long
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Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to learn that the decorative cord does not meet your expectations.
The cord is adjustable by sliding it to set it. If needed, please send us an email at [email protected]
Remaining at your disposal
Best regards.
Traclet Sébastien
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Mehdi C.
Rating: 3 out of 5
following a purchase from 01/10/2025
Very good site that I recommend.
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Guy L.
Rating: 2 out of 5
following a purchase from 30/09/2025
not the easiest, especially when you are 76 years old and not very good with computers a simple phone call would be better but I think that's not really in fashion today???!!!
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Jean Marie D.
Rating: 2 out of 5
following a purchase from 28/09/2025
the engraving is very coarse and incomplete.
I find the price high for what it is.
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Guillaume S.
Rating: 2 out of 5
following a purchase from 25/09/2025
The photos do not necessarily correspond to the hat models and the description of the model is incorrect.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your feedback. We are sorry to learn that the photos and descriptions did not meet your expectations. Your opinion is valuable and helps us constantly improve our services. Please feel free to contact us for any questions or clarifications.
For the Borsalino hat, we forgot to correct part of our text indicating that this model no longer has a lining but a simple classic grosgrain without inner leather.
The information was indicated in the text about
About the Borsalino blues brothers hat
Composition: 100% felt hair
Brim width: approx. 5 cm
Crown height: approx. 10 cm
Handmade in Italy
Without inner lining
Best regards.
Traclet
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Michèle F.
Rating: 3 out of 5
following a purchase from 14/09/2025
I was very disappointed with the Creusois hat whose felt is uncomfortable to wear as well as the paid return policy. The Creusois hat does not protect from the sun (the eyes) and it is very uncomfortable because I have ophthalmic migraines as soon as the sky is too bright or the sun shines. Too bad! I would have liked to exchange it but too many costs: return, shipping for reshipment, exchange shipping.
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Catherine O.
Rating: 3 out of 5
following a purchase from 30/07/2025
ordered at the end of July, received at the beginning of September: a bit long, maybe the holidays?
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Chantal D.
Rating: 3 out of 5
following a purchase from 13/09/2025
This bucket hat made in China is of low quality.
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Christian B.
Rating: 2 out of 5
following a purchase from 05/09/2025
Disappointed by the color, the olive green is actually more brownish. The problem with ordering online, the colors of the photos are not faithful. I also thought the material would be a bit thicker. As a result, the rounded shape on top looks
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Response from Chapellerie Traclet
Hello,
We thank you for sharing your opinion and we understand your disappointment regarding the color and texture of your cap. The variations between the photos and the actual products can sometimes be misleading. We take your feedback into consideration to improve our services.
For this felt bomb cap, the color is in loden color which is not olive green.
For the quality of the felt, we have all qualities as on this model we have this model at 26 euros but models in waterproof wool felt at 55 euros and a model in rabbit fur at 210 euros.
The quality of felt being very different.
Remaining at your disposal to find a solution.
Best regards
Traclet Sébastien
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Marc I.
Rating: 3 out of 5
following a purchase from 27/08/2025
It would also be appropriate to show the label regarding the cleaning of the product.
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Susan S.
Rating: 3 out of 5
following a purchase from 03/08/2025
I don't think it's very good quality. And, the order was not sent for almost 3 weeks.
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Corinne G.
Rating: 2 out of 5
following a purchase from 13/08/2025
Order not received
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Response from Chapellerie Traclet
Hello,
We are truly sorry to learn that you have not received your package.
A complaint has been made today.
Request No. 250821000001 - Undelivered package - for the package.
The post office should get back to you on the package tracking.
Best regards
Traclet Sébastien
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Pascal F.
Rating: 2 out of 5
following a purchase from 13/08/2025
Package not received today, the package received in the Colissimo locker was intended for another person. My package was searched for, found, and returned to Toulon, I live in the Vosges... For them, it’s the original shipping address... The previous order was not the right size received... In short, 2 orders, 2 troubles.
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Response from Chapellerie Traclet
Hello, We are sorry to hear that you have encountered problems with your orders. Your experience does not reflect our quality standards, and we understand your frustration. For this order, you indicate that the package was found but not received? We are based in Roanne Loire and you in the Vosges, where does Toulon come from? Finally, if the size of your hat does not fit, it is certainly possible to make an exchange. Remaining at your disposal. Best regards, Traclet
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Philippe M.
Rating: 3 out of 5
following a purchase from 11/08/2025
Announced color beige while it is almost white.
Displayed size really very small.
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Michel G.
Rating: 3 out of 5
following a purchase from 13/08/2025
Delivery by Colissimo poorly tracked. The product is 2 sizes larger than the actual head circumference. Actual head circumference = 61, as a precaution I ordered size 60 ... I should have ordered size 59 for the cap to fit well.
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Adeline D.
Rating: 2 out of 5
following a purchase from 12/08/2025
It is noted on the site two to three days for delivery. I will receive my package a week after my order... I will not enjoy the hat during my vacation, very disappointed!
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Response from Chapellerie Traclet
Hello, We are sincerely sorry to hear that the delivery of your hat took longer than expected and that this impacted your vacation. Your disappointment is understandable, and we apologize for this delay beyond our control. The order was placed on the evening of the 12th and it was shipped on the morning of the 13th under Colissimo tracking and delivered to the relay point on the 16th due to the August 15th holiday in France. We hope you can pick it up on Monday. Best regards, Traclet Sébastien
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Joel B.
Rating: 3 out of 5
following a purchase from 07/08/2025
Very fast delivery, the product seems to be of good quality but the packaging box is too small, the hat is deformed and looks like nothing, I am disappointed. I am not returning it because I need it and hope to be able to shape it properly. I don't think I will place another order on this site.
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Alain G.
Rating: 3 out of 5
following a purchase from 04/07/2025
I do not yet have my order.
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Marina A.
Rating: 3 out of 5
following a purchase from 03/07/2025
I had to wait three weeks and follow up with the site.
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Daniel B.
Rating: 2 out of 5
following a purchase from 28/07/2025
The boater I just received looks nothing like the one received in a previous order. (same product same size) this one is at least one size larger. The straw is very light and is flattened or crushed during manufacturing. The boater is therefore very light and so flexible that it seems ready to break.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that the boater received this year did not match yours from 2015. Your feedback is valuable and will help us improve the consistency of our products. We will pass this information on to Flechet so they can improve their product. If you have any other comments, we will forward them to the brand. Best regards, The Chapellerie Traclet team
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Terese H.
Rating: 3 out of 5
following a purchase from 25/07/2025
A bit difficult to find the hat I was looking for.
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Serge L.
Rating: 3 out of 5
following a purchase from 19/07/2025
Issues with the size, I followed the guidelines saying to take the larger size and it is too big, I had to return the hat and pay the full return cost, it's not very customer-friendly, I expected to have a return label or a contribution to the return. I am waiting for my hat in the right size, to see if everything is fine.
Best regards
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Aldo L.
Rating: 3 out of 5
following a purchase from 14/07/2025
Expensive for what it is. It's really low quality. I was thinking of placing another order, I don't think I will now.
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Franck G.
Rating: 2 out of 5
following a purchase from 10/07/2025
Package still not received. Waiting since July 11.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that your order has still not arrived and fully understand your frustration. Your order was placed on July 10 and it also shipped on July 10 under Colissimo tracking 9H00287543047 https://www.laposte.fr/outils/suivre-vos-envois?code=9H00287543047 as shown in the tracking above, the package is currently on a Colissimo platform. A complaint was immediately made after your email indicating this issue and as we just responded to you by email, this complaint has been confirmed by the post office under number 250723024805 and they should provide you with information quickly on the delivery date. Please excuse us for this inconvenience beyond our control. Best regards, Traclet
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William C.
Rating: 2 out of 5
following a purchase from 02/07/2025
The hat was too big. The return process went perfectly. However, the return postage was at my expense at full price. Ideally, the return should be free to ease concerns about sizing. At a minimum, a negotiated rate between Traclet and a carrier that the customer could benefit from. It cost me €12 to try on a hat. That’s too expensive and I will think twice before renewing the experience. Best regards, William
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Response from Chapellerie Traclet
Hello William, Thank you for taking the time to share your experience. We are glad to hear that the return process went well, but we also understand your disappointment regarding the shipping costs. We have been testing a solution for three days to facilitate returns and partially cover return costs. Here is the link for returns now https://returns.itsrever.com/chapellerietraclet?_ga=2.135388404.437982320.1752670002-1355316227.1752670002 Best regards, Traclet Sébastien
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Jean Marie L.
Rating: 3 out of 5
following a purchase from 05/07/2025
Hello, I noted that my head circumference was 59 cm, the item you delivered me is obviously larger, yet on your site it is noted 58, 59 cm. Regards
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Alain M.
Rating: 3 out of 5
following a purchase from 03/07/2025
Being between 2 sizes, I took the larger size (L) according to your recommendations but I had to return it because it was too big, for size (M).
I have difficulty reaching you to make the return, impossible to have a contact person at the indicated hours
Best regards
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Bruno D.
Rating: 2 out of 5
following a purchase from 04/04/2025
Not enough information passed through communications, it lacks a bit of modernity.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your opinion. Can you tell us what type of information was not indicated on the product sheet or on our site so we can add it? Regarding modernity, what type of modernity are you looking for? Product implementation on the site? Best regards, Traclet
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Gabrielle J.
Rating: 2 out of 5
following a purchase from 21/06/2025
I bought a beige cap and received taupe.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that the color of the cap did not meet your expectations. Please send us a photo of the cap received with the reference code of the cap to [email protected] We will check with the manufacturer and if necessary we will proceed with its exchange. Best regards, Traclet
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Guy G.
Rating: 3 out of 5
following a purchase from 20/06/2025
Hello, I received my order well, always beautiful quality, but 48€ today against 25€ in 2019, that leaves one perplexed!!!
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Response from Chapellerie Traclet
Hello,
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
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