Customer reviews of Chapellerie Traclet

Order remained pending for a week.
Phone reception for complaints at the limit of courtesy, but notable efforts to make up for the delay.

The hat is great, but still a lot of time for delivery!

the product does not match the description: I was expecting a 100% cotton product and it is 67% polyester. I will return it.

I find it catastrophic to accept an order and not be able to deliver an item, the alpine hunter beret, that I ordered and, above all, paid for. To this day, I still have no news.

The site is not bad

ONE MONTH AND TWO WEEKS WAITING TO RECEIVE MY HAT.

I ordered two hats, one is perfect, the other is already a bit dirty, dusty, and the band is already coming off. Since I was leaving on vacation the next day, I didn't return it. Plus, the shipping of the package is slow, I had to call

tR7S GOOD R2ACTIVITY - CLEAR SITE

Hat ordered on September 17, arrived on November 16 in a damaged hat box.
This is my second order, fortunately the first one went well.

fast

when a size does not match the standard, it must be returned at our expense for another model costing the customer 16.40 euros, this is not normal!!

Great product, but I am asked to order a size up from my shoe size. Upon arrival, the hat is one size too big, and the exchange costs are on me... Not happy!

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Delivery delayed + Merchandise slightly damaged during or before transport (?)

To recommend. Impeccable delivery and deadlines respected.

clear and simple site

Too much delay in delivery.

the package arrived completely crushed

I received an announcement regarding the autumn novelties. I consulted it and chose a model. Unfortunately, it only existed in one size (surprising for a new item). I contacted Traclet by email to express my surprise and to check if there was a way to obtain the desired item. I received a proposal for another item in return, which I unfortunately did not verify, fully trusting my supplier. Upon receipt of the item, I noticed the error and returned the item.

good hat shop but accessories a bit 'cheap'

average

Good but I ordered a vanity keyone beanie in white and black of the same model but they are not the same...

Everything is marked available on the site but 3 weeks wait to receive my order ... and no information from the site. So for my part: communication to improve!!!

see order content

Surely, a unclear step since I was sure I ordered in white and not in beige.

THE REQUESTED COLOR WAS ANTHRACITE. YOU SENT ME A BLUE CAP. IMPROVE THE VERIFICATION SERVICE

My first order: perfect. My second order for the same product in 60 cm the color is not the one requested. I wanted anthracite you sent me a blue one. The verification service needs to be improved.

Good site with well-detailed products, however an error occurred in my order, I received a Joes Pignappa brown cap - Stetson ref 1990 instead of a Joes brown Stetson cap ref 340 (in leather with a perforated back part).
However, to avoid various formalities for a return, I decided to keep it since it suited me and I had hesitated with this one (being at the same price as the other at the time of purchase if my memory serves me right which is no longer the case today).
I think I will order again on this site because this cap remains a good product and the delivery was made quickly in careful packaging, only next time I will contact the store directly to be sure there are no errors in my order.
I hope to be able to give 5 stars to the site during my next order.

a choice, a correct quality-price ratio, the delivery was not to the home (which is a shame) and one of the boxes was damaged during transport (without affecting the product).

you sent an email saying that my order did not go through and I restarted the order thinking that the first one had not gone through: result 2 same articles ordered and especially billed

inform the customer about the actual delivery time

The products are of good quality and delivery is fast. But disappointed by the carrier who throws the packages over the fence...

Hats should be worn to give a better preview of the product.

I received a hat with a concavity, and too big (wrong measurement on my part) so I returned it to you.

delivery too slow

I did not receive my entire order... not normal.

Nice site with a large quantity of products. Interesting choice.

Despite a very friendly telephone service, the products sent do not match the photos on the site. Also beware of false promises of delivery on Saturday morning. Too bad because as mentioned above, the people on the phone are very competent. However, I am very disappointed with the product received as it is not identical to the photo and having to wear it as part of a dress code for a wedding, I end up with a hat that I do not like in the end. So be careful, do not rely on the photos on the site!!

The product does not exactly match what I am looking for

Order taking and shipping were perfect.
The problem is the delivery which arrived at a center instead of the office as requested.
The delivery person claims that we were closed, which is false.
So very good for Traclet itself, but bad for the delivery person.