Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I am disappointed with the US bandana product; it lacks 1 or 2 photos to better visualize the product, as it is not a classic bandana, it is not a square of fabric; it is a fabric already cut, sewn, like a cap.
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Frederique T.
Rating: 3 out of 5
following a purchase from 05/06/2025
The site is quite well done.
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Genevieve P.
Rating: 3 out of 5
following a purchase from 30/05/2025
Hello regarding the hat, very nice quality superb. But there was a missing eyelet on one side of the chin strap, anyway thank you for the chin strap provided, and I am quite happy with my hat, best regards.
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Raouda Rasmane S.
Rating: 3 out of 5
following a purchase from 28/05/2025
More than a month delay in delivery and the package still not received following a shipping notification received at the end of last week. I had to call to find out where the order was and understand the reason for the delay. I find that communication about the delivery time needs to be improved.
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Émilie B.
Rating: 2 out of 5
following a purchase from 16/06/2025
Order received well packaged. The quality of the product is mediocre. Poor quality straw ribbon in velvet instead of being in ottoman.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience with us. Regarding the quality of the straw, we can do it with finer straw but the price will be double because our straw is already of classic quality but a finer one will give a hat at around 120 euros. Then as we indicate, the ribbon is in velvet and not in ortolan. As a manufacturer, it is possible to do everything, however, the price will not be the same. Finally, we make hats with the specific ribbon of each association but also each loop of each village. Remaining at your disposal. We wish you a nice day. Best regards, Traclet Sébastien
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Nicole D.
Rating: 3 out of 5
following a purchase from 09/05/2025
Delivery time too long
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Marie Ange P.
Rating: 2 out of 5
following a purchase from 25/06/2025
I had to order twice so I had to pay twice to receive my order.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. There must be an error because on our side with your account we only have one associated order. Please let us know the reference that you did not receive so we can take the necessary steps with the post office to ensure it is delivered to you. Remaining at your disposal. Best regards, Traclet Sébastien
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Ainius V.
Rating: 3 out of 5
following a purchase from 16/06/2025
Pros:
• Easy to navigate.
Cons:
• Little choice of baseball caps for heads sized above 61 cm.
• Little choice of colors for baseball caps, most out of stock with long delivery times.
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Response from Chapellerie Traclet
Good morning,
Thank you for your message. Can you tell us the reference you want that we don't have in stock.
Size 63 is not very easy to find, because a lot of makers only make size 61 cm but not more.
If you have a reference, we can check with the maker if it is possible to make it.
Regards,
Traclet
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Sophie W.
Rating: 2 out of 5
following a purchase from 26/05/2025
Delivery times not respected, misshapen bicorne hat (asymmetrical shaping), little communication with manufacturers even though I made a special request well in advance...
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to respond. For the Bicorne, you requested the Bicorne in size 52-53 and you wanted to modify the size which we accepted and we had at least a few phone calls regarding this size modification issue. We are sorry for this delivery delay but it takes time to manufacture, especially with this size change we took care of the urgent shipping at our expense. Finally, what issue of deformation on this model that we manufacture for the army museum in Paris as well as the Emperor's museums. Thus, we can improve the hat. Remaining at your disposal as we have done during our various discussions. Best regards, Traclet Sébastien
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Alain R.
Rating: 3 out of 5
following a purchase from 02/06/2025
No information to the customer if the product is out of stock
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Jean P.
Rating: 3 out of 5
following a purchase from 19/06/2025
The size of the hat is not right, too small by one size.
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Nicolas P.
Rating: 3 out of 5
following a purchase from 14/05/2025
Very good products and very well finished
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Thierry L.
Rating: 2 out of 5
following a purchase from 14/06/2025
Products not up to the expected quality.
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Response from Chapellerie Traclet
Hello, Thank you for your feedback and we are sincerely sorry to hear that our products did not meet your expectations. What issues did you encounter with the bobs so we can discuss improvements with our manufacturers to better satisfy you? Best regards, Traclet Sébastien
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Denis H.
Rating: 3 out of 5
following a purchase from 13/06/2025
Hello
The hat is of nice quality but the package arrived open and the hat was a bit dirty, which is annoying for an item of this quality.
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Caroline H.
Rating: 3 out of 5
following a purchase from 08/05/2025
I ordered a hat, which was available at the time of the order. However, it was quickly noted as 'out of stock'. When I requested a refund after more than a month and still out of stock, I was delivered within 48 hours. The hat is very beautiful and of very nice quality! This made the experience ultimately satisfactory.
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Diane B.
Rating: 2 out of 5
following a purchase from 05/06/2025
The delivery was fast. The hat was damaged and could not be worn. One of the riveted snap buttons was missing. I informed Traclet of this, and they did not respond.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are glad to hear that the delivery was fast, but we are sincerely sorry to learn that you did not receive our response email. Living in the United States; We offered either to send you the damaged piece or a 50% discount on the shipping of another model. We place great importance on our customers' satisfaction and will take note of your feedback to improve our service. Remaining at your disposal. Best regards, Traclet
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Philippe M.
Rating: 3 out of 5
following a purchase from 02/06/2025
I think it would be good to put the cap on someone's head to better realize its actual shape; and to better describe the quality of the fabric.
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Jose Rodrigo C.
Rating: 3 out of 5
following a purchase from 03/06/2025
I found the item a bit better ... but it seems to me moderately good.
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Régis L.
Rating: 3 out of 5
following a purchase from 30/04/2025
A delivery scheduled for 3 weeks but after a month, no news. However, as soon as I requested a refund, my hat was sent. In short, not much customer follow-up, it's a shame.
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Jacques M.
Rating: 2 out of 5
following a purchase from 27/05/2025
I had to pay return shipping for the exchange. In the end, I will pay much more for the item than in a physical store.
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience with us. We completely understand your frustration regarding the return fees and the final cost of your purchase.
To date, we have not found a solution to have free shipping costs; if you have a solution, we are of course willing to implement it.
On our side, we are already covering the return, and we are currently unable to cover all shipping costs.
Remaining at your disposal.
Best regards,
Traclet Sébastien
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David B.
Rating: 2 out of 5
following a purchase from 06/03/2025
More than 7 weeks, a follow-up and hop, package found and shipped! Too long!
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Response from Chapellerie Traclet
Hello,
please excuse us for this manufacturing delay.
Currently, we are having supply issues for all the trimmings because our historical supplier has closed, and we are facing supply issues.
We hope that the hats will fully satisfy you.
Best regards,
Traclet
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Fabrice M.
Rating: 3 out of 5
following a purchase from 21/05/2025
Very good
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Pierre C.
Rating: 3 out of 5
following a purchase from 16/05/2025
Not very intuitive
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Maxime D.
Rating: 3 out of 5
following a purchase from 05/05/2025
Communication? Does not respond to emails. Wrong product sent
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Franck H.
Rating: 3 out of 5
following a purchase from 10/05/2025
As for the actual shipping, no malicious observations to make. It was quick and correct. For a simple beret, home delivery would have been preferable.
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Francois C.
Rating: 3 out of 5
following a purchase from 12/05/2025
2 hats,,,, one slightly too small... the other slightly too big,,,,,, order 59 received from 58?? a bit of precision, given the price of the items would be welcome. For my part, last order.
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Mounir B.
Rating: 2 out of 5
following a purchase from 30/03/2025
Not bad
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations.
What is the issue with the hat? It is of course possible to exchange it for another model if it does not suit you.
Best regards,
Traclet Sébastien
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Séverine T.
Rating: 2 out of 5
following a purchase from 06/05/2025
No quality control: item received stained, deformed, and poorly woven.
Item not compliant with the description: "a good quality finish that leaves little room for a difference with an original Panama hat." This is not true!
Transport box too tight for the size of the hat.
Fast delivery
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Response from Chapellerie Traclet
Hello,
Please excuse us if there is a quality issue.
Thank you for sending us a photo at [email protected]
So we can proceed with its exchange.
Regarding the quality of weaving, the quality-price ratio of a 20 euro hat compared to the 65 euros of a Panama hat so far, even in hat-making, our customers indicate that this model is well positioned. The perceived quality can vary from person to person.
As for the box, this type of hat is sent in an A13 box to ensure good quality of the box, and to date, we have not received feedback that it is too tight.
What dimension would you like?
Best regards,
Traclet
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Marc V.
Rating: 3 out of 5
following a purchase from 04/05/2025
efficient and fast delivery and customer service, the product lacks a bit of hold to my taste, I was hoping for better, hence the average rating.
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Simon C.
Rating: 2 out of 5
following a purchase from 08/05/2025
My partner opened the box, she unpacked the hat, and unfortunately, there is a stain on the front.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that the hat received has a stain.
Thank you for sending us a photo of the hat at [email protected]
Best regards,
Traclet Sébastien
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Laurent G.
Rating: 3 out of 5
following a purchase from 06/05/2025
The size of the hat is large...
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Gamze I.
Rating: 3 out of 5
following a purchase from 21/04/2025
The color of the ribbon around the hat does not match the image which is white but in reality is a khaki/light beige. Also, the belt on the hat, the leather looks much darker and almost black in the image but in reality, it is brown.
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Olivier M.
Rating: 3 out of 5
following a purchase from 28/04/2025
Well-made and easy-to-use site, perfection would be to be able to favorite future purchases and improve the purchase history so we can access the purchased models.
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Frederic T.
Rating: 3 out of 5
following a purchase from 21/04/2025
Still haven't received my order
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Jacques O.
Rating: 3 out of 5
following a purchase from 10/04/2025
A bit disappointed
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Jean B.
Rating: 3 out of 5
following a purchase from 04/04/2025
The product matches the description well. The big problem is the delivery time which is way too long.
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Patrick D.
Rating: 3 out of 5
following a purchase from 21/02/2025
excellent product but received after 2 months of waiting.
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Alain C.
Rating: 3 out of 5
following a purchase from 14/04/2025
??? product not received...
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Bertrand L.
Rating: 3 out of 5
following a purchase from 30/03/2025
The keyword search is not the most relevant, especially for finding XXL size products or 63cm and more.
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V. P.
Rating: 3 out of 5
following a purchase from 06/04/2025
Bomba hat presented upfront with other misleading photos! and the 'real' photo at the end. I consider there is deception regarding the merchandise. Very disappointed with the model for the price...
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