Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Once the product was received. Unable to find the 'return the product' section on the website. Apparently, this option only appears several hours after delivery.
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to hear that you encountered difficulties finding the return section on our site.
The link is visible on all pages of our website at all times; you can find it at the top left next to the contact link.
Here is the link: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
We appreciate your understanding and remain at your disposal for any questions.
Best regards,
The team at chapellerie-traclet.com
P
Patricia H.
Rating: 3 out of 5
following a purchase from 07/03/2025
3 stars and not 5 because while the hat is beautiful, it arrived after 3 weeks. It should be specified on the site that some products are 'out of stock' at the time of ordering and not after the purchase. Aside from this detail about the delay, the hat is compliant, of good quality and very beautiful.
Translated reviews
D
Dany V.
Rating: 3 out of 5
following a purchase from 05/03/2025
Very good site; unfortunately many hats are not available.
Translated reviews
C
Charles B.
Rating: 3 out of 5
following a purchase from 24/03/2025
Hello, product quality ok, fast shipping, nothing to complain about, a small exception: my head size 60, so I ordered 60cm, cap too big so had to go through the 'sewing' case...
Translated reviews
B
Brigitte D.
Rating: 3 out of 5
following a purchase from 16/02/2025
The promise of fast delivery is a lure. I had to call to know the delays... the product was awaiting restocking. To get the products I needed, I had to modify my order.
Translated reviews
P
Patricia G.
Rating: 3 out of 5
following a purchase from 04/03/2025
on the seller's site, the hat I ordered supposedly came from Italy. However, when I received it, surprisingly, it is made in CHINA. Moreover, it is a size 58 and I needed a 56 head size, there you go!
Translated reviews
M
Manon B.
Rating: 3 out of 5
following a purchase from 09/01/2025
Beautiful hat but a 2-month delay to receive it...
Translated reviews
P
Patrick C.
Rating: 3 out of 5
following a purchase from 25/02/2025
Very fast and careful shipping. Large selection. The only downside: the cotton beanie article is smaller than expected for a 'one size fits all'. The photograph of the article worn is not realistic on an 'adult head'; the beanie is neither as large nor as stretchy as it appears in the photo.
Translated reviews
J
Jean-Luc P.
Rating: 3 out of 5
following a purchase from 15/02/2025
a bit light and not very warm., the waterproofing has not yet been tested.
Translated reviews
M
Monique S.
Rating: 2 out of 5
following a purchase from 26/01/2025
Delivery time far too long.....
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this rather long delay.
We hope that the beanie will fully satisfy you.
Best regards
Traclet Sébastien
M
Marianne T.
Rating: 3 out of 5
following a purchase from 11/02/2025
Average quality. Returns are at your expense
Translated reviews
B
Bruno S.
Rating: 2 out of 5
following a purchase from 04/02/2025
The hat seems to be of good quality, but my disappointment is not there.
I have a 61cm head circumference, but I read in your comments that the hat runs small.
I took the trouble to call your company, and your salesperson encouraged me to take the size above...
That's what I did, but when the hat arrived very quickly, I realized that it is at least one size too big. I call again, and I am told that if I can fit a finger between the hat and my head, it's one size too big; I am therefore about to return the item, except that the return costs are at my expense, while you are the source of the error...
This is not very commercial on your part... I have no choice, but if you do not make a gesture, I will not return to you and will give you the publicity you deserve.
Best regards.
I have not
Translated reviews
Response from Chapellerie Traclet
Hello
First of all, thank you for your comment, even though I would have appreciated it if you had told me directly. During our phone conversation, that would have been greatly appreciated and, above all, more courteous.
If I advised you this size, it is because based on the information given, I know that this hat runs small and that we have been advising in our hat shop since 1880 to take a size above.
If the size communicated during our first phone conversation does not match what we actually have, there may be an error.
To avoid any problems, please let us know during your return, and we will offer you a hat brush worth 10 euros.
Remaining at your disposal on the subject of hat sizes, which I am keen to resolve.
Best regards
Traclet Sébastien
A
Anthony W.
Rating: 2 out of 5
following a purchase from 26/01/2025
For each product, there is only one photo. I ordered a hat that did not fit me at all, and therefore I wanted to return it. Not possible to do so from my phone. Not possible to download the return slip. It cost me 8.64 euros to return it by Colissimo, and so I have no hat, and it cost me 8.65 euros. Not satisfied at all.
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, we do not always have multiple photos for each product.
With more than 20,000 references, we do not always have multiple photos, but we have a maximum of information on the product sheet.
Finally, if you need other photos, we can do so upon your request without any problem.
Just send us an email or call us.
Finally, to make a return, you can simply use the slip attached to the package by indicating what you wish to return.
Remaining at your disposal
Best regards
Traclet Sébastien
F
Frédéric T.
Rating: 3 out of 5
following a purchase from 01/02/2025
I received an item that was not the correct product for a first order, I am disappointed so I requested a refund
Translated reviews
H
Habib Et Yves T.
Rating: 3 out of 5
following a purchase from 26/01/2025
The delivery went well, fast and the relay point is next to my house.
Translated reviews
N
Nicole L.
Rating: 2 out of 5
following a purchase from 22/11/2024
Ordered 2 months ago and without news since, I send a message... finally a package arrives...
With a beanie... but not the one I had chosen.
Forced to return it, and I am waiting for the follow-up.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery issue.
We have sent you a return slip by email.
Upon receipt, we will keep you informed.
Currently, Kopka is changing owners, and in the last delivery, we must have had an error in the references.
Best regards
Traclet Sébastien
J
Jacqueline C.
Rating: 2 out of 5
following a purchase from 16/01/2025
I am very disappointed with the suspenders received! On your site, it is noted that the width of the suspenders is 5cm. In fact, they are only 3.5 cm like all the others! It was for my husband's birthday; he is going to be disappointed. However, the colors are nice.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this error in the description of the dimensions.
We will send you a gift voucher by email.
Best regards
Traclet Sébastien
C
Claude G.
Rating: 3 out of 5
following a purchase from 15/01/2025
Simply that I did not receive the notice regarding the availability of my package. I went there just in case, to be told that it had arrived.
Translated reviews
B
Boualem C.
Rating: 3 out of 5
following a purchase from 21/12/2024
Despite the endless forms to fill out at Colissimo, still no code and still no gift! Thank you for taking action. Best regards
Translated reviews
F
Fabrice D.
Rating: 2 out of 5
following a purchase from 24/12/2024
Fast shipping, but misleading item title
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if there is an issue with the information.
Can you tell us what the issue is with this cap?
Remaining at your disposal
Best regards
Traclet Sébastien
P
Pascal E.
Rating: 2 out of 5
following a purchase from 02/01/2025
Lack of precision
Translated reviews
Response from Chapellerie Traclet
Hello
It is of course possible to make an exchange if the model does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Antoine R.
Rating: 3 out of 5
following a purchase from 16/12/2024
No idea, still nothing received...
Translated reviews
F
Francois P.
Rating: 3 out of 5
following a purchase from 23/12/2024
Moderately satisfied. I wear size 56, I have a hat size 57. It floats when I shake my head. The same one bought from one of your competitors is thicker and is the requested size.
Translated reviews
E
Elsa D.
Rating: 3 out of 5
following a purchase from 22/11/2024
Order tracking is not optimal
Translated reviews
M
Muriel A.
Rating: 3 out of 5
following a purchase from 14/12/2024
Beautiful quality chapka but received after the holidays!!!! When I placed the order, nothing was specified regarding the availability of the product... Size a bit tight...
Translated reviews
Y
Yves P.
Rating: 3 out of 5
following a purchase from 10/12/2024
Dissatisfaction related to delivery, see below.
Translated reviews
R
René D.
Rating: 2 out of 5
following a purchase from 19/12/2024
Satisfactory order and shipping, but deplorable delivery
Translated reviews
C
Christophe C.
Rating: 2 out of 5
following a purchase from 03/12/2024
20 days after the order, the delivered model is not the one ordered without any explanation. Following an email, I was told: "The Biarritz model is the same model as the Basica that was delivered to us in order to ship before Christmas." It may be equivalent but it is not identical and it is not the one chosen. I could have been asked for my opinion beforehand...
Translated reviews
Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
The explanation is that currently the carrier delivering the basica is on strike and our packages have been blocked for 10 days on a platform.
We will have our packages only at the end of the week or early January.
In order for everyone to receive gifts before Christmas; we sent the Biarritz model. Which is of the same quality but with a different logo.
If this is not suitable, we can send you the correct beret with a good return as soon as we receive them.
Thank you for your understanding.
Best regards
Traclet Sébastien
J
Jean-François N.
Rating: 3 out of 5
following a purchase from 30/11/2024
Difficult site to navigate. A better fluidity would be welcome.
Translated reviews
Á
Álvaro R.
Rating: 3 out of 5
following a purchase from 14/12/2024
The delivery took longer than expected. It was assured that the delivery would arrive within 48 or 72 hours, but it arrived on the sixth day
Translated reviews
C
Catherine L.
Rating: 3 out of 5
following a purchase from 15/12/2024
Shipping error, fortunately the customer service is responsive
Translated reviews
M
Michael C.
Rating: 3 out of 5
following a purchase from 10/12/2024
Good choice
Translated reviews
L
Luc L.
Rating: 3 out of 5
following a purchase from 09/12/2024
Here is what I can tell you about my purchase. I ordered a navy blue headband Haute Savoie that I received according to this order but the hat was supposed to be navy blue with Haute Savoie embroidery as well but I received a white hat. I will keep it to give as a gift but I regret this mistake.
Translated reviews
R
Roger M.
Rating: 3 out of 5
following a purchase from 27/11/2024
The presentation photos on the site do not show that the underside of the brim is dark khaki. Too bad, I probably wouldn't have chosen this model if I had known about this particularity
Translated reviews
F
Felix A.
Rating: 3 out of 5
following a purchase from 30/11/2024
Nothing to report and in accordance with commitments
Translated reviews
O
Oceane W.
Rating: 3 out of 5
following a purchase from 01/12/2024
Quality item but disappointed upon receipt as it does not match the order. Quick response from customer service stating that the item in question was no longer available and immediate change of the webpage but too late for me.
Translated reviews
M
Mélanie C.
Rating: 2 out of 5
following a purchase from 03/12/2024
The star is poorly sewn.... I expected better in terms of quality given the price....
Translated reviews
Response from Chapellerie Traclet
Hello
We apologize if there is an issue.
Please send us a photo at [email protected]
Best regards
Traclet Sébastien
C
Chloé I.
Rating: 2 out of 5
following a purchase from 01/12/2024
Hello,
The chapka received is not what it seems to be in the description on your site....
I sent an email to customer service, I am waiting for your response.
Translated reviews
Response from Chapellerie Traclet
Hello
We apologize if we made a mistake.
Please send us a photo at [email protected]
Indeed, we cannot find your message.
Remaining at your disposal
Best regards
Traclet Sébastien
B
Barberi B.
Rating: 3 out of 5
following a purchase from 10/09/2024
Delivery times longer than those announced. Poorly fixed hat for a €400 hat.
Translated reviews
B
Bruno C.
Rating: 2 out of 5
following a purchase from 01/12/2024
Fast shipping but I still haven't received the order
Translated reviews
Response from Chapellerie Traclet
Hello
A complaint has been made so that the post can give you information about your delivery.
Best regards
Traclet Sébastien
We use cookies for audience measurement and improving user experience.
English 
Français