Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Duckbill cap S/M - 54-57 cm. (+) Very interesting price / Good material composition. (-) Only if your head circumference is 56,57cm. If not, then get yourself another headgear that fits your exact head size because this one is not adjustable!
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Anne J.
Rating: 2 out of 5
following a purchase from 30/11/2024
Not at all candy pink, rather raspberry
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Response from Chapellerie Traclet
Hello,
We apologize if we made a mistake.
Please send us a photo at [email protected]
To verify which model you received
Remaining at your disposal
Best regards
Traclet Sébastien
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Maurice L.
Rating: 3 out of 5
following a purchase from 26/11/2024
The size of the beret is good, the quality seems satisfactory but the hat itself lacks volume
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Sylvie B.
Rating: 3 out of 5
following a purchase from 13/11/2024
Hello, Delivery service to be reviewed.
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Jean-Paul L.
Rating: 2 out of 5
following a purchase from 19/11/2024
Very low quality leather, no finishing (gallon not attached to the back
Product returned
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Response from Chapellerie Traclet
Hello
We have several qualities in Australian leather hats.
Its gallon is of course not fixed on this model because it is interchangeable.
Here is an example of a better quality leather hat
https://www.chapellerie-traclet.com/fr/chapeau-homme/5054-chapeau-australien-oil-marron-jacaru.html?mot_tcid=e9a77eaf-122d-4790-af99-f3f0fc5870fe#/couleur-marron/taille-s_54_55_cm
Best regards
Traclet Sébastien
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Nicole F.
Rating: 3 out of 5
following a purchase from 10/11/2024
I explain further down why I rate it as 'average'
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Rene S.
Rating: 2 out of 5
following a purchase from 21/10/2024
Good for the products
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Response from Chapellerie Traclet
Hello
Thank you for your rating and comment, what issue did you encounter?
Best regards
Traclet Sébastien
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Corine L.
Rating: 3 out of 5
following a purchase from 07/11/2024
One size for this toque = way too tight for my poor head and my ears!!! If you have a trick to enlarge the hat, I am interested. Other than that (but it's VERY important), it is pretty and warm. I think I will give it as a gift...
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Guyolivier C.
Rating: 3 out of 5
following a purchase from 06/11/2024
Disappointing product
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Serge Q.
Rating: 3 out of 5
following a purchase from 28/10/2024
The photo of the cap on the site shows 8 sectors of equivalent color. The delivered cap includes 2 panels of different colors (placed symmetrically, certainly, but not nice at all according to my tastes)
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Christine F.
Rating: 3 out of 5
following a purchase from 06/10/2024
Order delivered very late, which is a shame, it was for a birthday. Very nice items
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Thomas G.
Rating: 3 out of 5
following a purchase from 19/10/2024
The received package was damaged, hat partially flattened, fortunately it is a 'crushable' model
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Guillaume C.
Rating: 2 out of 5
following a purchase from 01/10/2024
Price far too high for a very basic cap quality. Return costs at our expense, for changing a size for example, while the price initially paid is ultimately very high. Late delivery. I do not recommend.
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Response from Chapellerie Traclet
Hello
The work cap is as indicated a cap for work and therefore a simple cap that we sell to personnel driving steam locomotives.
We are one of the last to manufacture this type of cap made in Europe.
Please let us know the type of finishing you want to see if we already have this finishing.
Remaining at your disposal
Best regards
Traclet Sébastien
J
Joëlle S.
Rating: 2 out of 5
following a purchase from 18/10/2024
The photo on the site suggests a white and gray fur but that is not the case.
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Daniel P.
Rating: 2 out of 5
following a purchase from 13/10/2024
Product not compliant. Inner band of the Egean cap announced as being leather while it is canvas on the received model.
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Response from Chapellerie Traclet
Hello
We apologize for this description error on the last received, we forgot to change the description. We expect a delivery in 3-4 weeks
We can change it for you.
Remaining at your disposal
Best regards
Traclet Sébastien
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Dominique G.
Rating: 3 out of 5
following a purchase from 20/09/2024
Hello. I have already ordered size 60 hats in the past and this one is too big... I am returning it.
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Jean-Marc P.
Rating: 3 out of 5
following a purchase from 12/10/2024
impossible to find on the site the oil to maintain an oiled cotton hat, I am very disappointed because to maintain my hat
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Richard J.
Rating: 3 out of 5
following a purchase from 23/08/2024
When the delivery time is long, it would be important to regularly reassure the customer about the situation, for example by sending an email once a week.
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Françoise B.
Rating: 3 out of 5
following a purchase from 07/10/2024
A review was requested before receiving the product. Delivery a bit long.
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Nathalie S.
Rating: 3 out of 5
following a purchase from 06/10/2024
Xxxx
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Henry-Jacques B.
Rating: 3 out of 5
following a purchase from 09/10/2024
The 'Head Reducer' arrived in two days. A small strip of soft fabric surrounding foam. The installation is not obvious even with the video that does not cover all situations. Product reducing the hat size by 1.5 pt, effective therefore, but tricky with double-sided tape. Personally, I had the band sewn. Count 15€ with shipping.
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Eva N.
Rating: 2 out of 5
following a purchase from 04/10/2024
No too small for size 59/61 FROM 59 yes but 60 or 61 certainly not
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Response from Chapellerie Traclet
Hello
In case it is a bit tight, it is possible to enlarge it a bit by stretching it.
Otherwise, we can enlarge it a bit before sending.
Remaining at your disposal
Best regards
Traclet Sébastien
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Julien T.
Rating: 3 out of 5
following a purchase from 08/10/2024
The cap is poorly represented in the photo, it's a shame. Taking several angles would be a good idea.
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Guy K.
Rating: 3 out of 5
following a purchase from 21/09/2024
Too long wait, dull color
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Jose L.
Rating: 3 out of 5
following a purchase from 02/09/2024
The site is fine for ordering different hats.
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Régis S.
Rating: 3 out of 5
following a purchase from 15/09/2024
Deadline respected.
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Sébastien H.
Rating: 3 out of 5
following a purchase from 13/09/2024
Disappointed by the quality
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Joëlle T.
Rating: 3 out of 5
following a purchase from 12/09/2024
I regret that the chapka is not made in France by your workshop
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Jean Christole D.
Rating: 3 out of 5
following a purchase from 09/09/2024
I thought I would be delivered sooner than that. And I also thought I had settled everything for my order, I had to pay customs duties again, I find it a bit too much in taxes. The package is perfect.
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De Genève C.
Rating: 3 out of 5
following a purchase from 13/05/2024
Delivery: forgotten and paid. I had to remind the supplier that the shipment had not taken place
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Francis M.
Rating: 2 out of 5
following a purchase from 08/09/2024
Yes, only 2 stars, because the choice is too limited.
Indeed, every time I visit the site, I can rarely find the model of my choice.
Again this time, I had to take a default color.
Regards.
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Response from Chapellerie Traclet
Hello
In this case, please let us know the references you want or photos of models you cannot find so we can see if we can do it.
Indeed, we also make hats on order from photos or old references.
Remaining at your disposal
Best regards
Traclet Sébastien
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Patrice R.
Rating: 3 out of 5
following a purchase from 24/06/2024
Nothing to complain about the site itself. I have something to say about the size of the received products which are too small. This is the second time this has happened. The first time it was a gift that was given to me - a winter cap in size 63 - which corresponded at most to size 61. Therefore, I never wore it. This time I ordered a cap - Le Coteau - supposedly size 64 and it measures 61.5. The second - flat cap Brit cotton - is an XXL which, according to the size chart on the Traclet site, should go up to 63. It also measures 61.5 cm.
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Maya L.
Rating: 3 out of 5
following a purchase from 14/08/2024
Rather satisfied, very good responsiveness in message exchanges
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Grégory D.
Rating: 3 out of 5
following a purchase from 05/09/2024
Good, fast delivery and well-protected item, unfortunately the quality of the caps decreases a bit over time, irregularities in shapes, fabrics, cuts, etc...
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Ruffini V.
Rating: 2 out of 5
following a purchase from 02/09/2024
I ordered because it was stated delivery within 72 hours... this did not happen.... they attempted a delivery on September 11 ... I was absent ... but I had written in the notes another address that they did not take into consideration. In the email, they wrote to me where I could go to pick up the package but I have not yet received any news.. I believe that the site has published untrue information and for this reason, I will request a refund.
..
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Response from Chapellerie Traclet
Good morning
we indicated on the delivery address: vittoria ruffini
Rossetti,15
Via dottor Luigi Rossetti, 17
10073 Cirie
Torino
Italy
3341026613
Additionally, we manually wrote as requested
At the store Cuor di Crai
Via Dr Luigi Rossetti 17 Ciriè .10073TB
What did we forget?
remaining at your disposal
Sincerely
Traclet
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Sotha S.
Rating: 3 out of 5
following a purchase from 04/09/2024
Perfect delivery. The product a bit disappointing. Closer to a costume than expected.
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Catherine G.
Rating: 3 out of 5
following a purchase from 31/08/2024
Price and quality of the panama correct, except the name is placed on the ribbon outside while I thought the personalization was inside. Too bad. And the ribbon is neither sewn nor glued, it is not nice at all.
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Claude P.
Rating: 3 out of 5
following a purchase from 27/08/2024
Nothing to report.
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Virginie L.
Rating: 3 out of 5
following a purchase from 26/08/2024
Difficult to find returns
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Aurélien G.
Rating: 3 out of 5
following a purchase from 07/07/2024
It's a beautiful hat, but the braid is not at all the same and very wide, and very shiny, I wanted to use it for re-enactment but it won't work in its current state. Regarding size, I have already ordered an identical tricorn on the site, but the size is wider this time, without being excessively different.
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