Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
when purchasing outside the EU, the French VAT of 20% is exempt but you will have to pay import taxes for Switzerland. These fees are inherent to each country.
Otherwise, we can also deliver to France by remaining post or relay point so that you only pay VAT in France without shipping costs to Switzerland and import taxes.
remaining at your disposal
best regards
Traclet sebastien
S
Serge G.
Rating: 2 out of 5
following a purchase from 09/08/2024
Errors in your services I ordered size 62 and received size 56
Translated reviews
Response from Chapellerie Traclet
Hello
according to the invoice and the order confirmation we received, the order was for the following hat:
T1 Bucket Hat Natural - Tilley - Size: 56 cm
Reference number: THE ICON T1 NATURAL
85.00 €
Therefore, the error does not come from us as the invoice and the order confirmation that was sent to you by email within a minute of your order; it clearly indicates a size 56 CM.
It is of course possible to change the size if this is not the one you want.
remaining at your disposal
best regards
Traclet Sébastien
F
Francis P.
Rating: 2 out of 5
following a purchase from 12/08/2024
Very good
Translated reviews
Response from Chapellerie Traclet
Hello,
thank you for taking the time to leave a comment.
What is the issue encountered?
best regards
Traclet sebastien
C
Christophe P.
Rating: 2 out of 5
following a purchase from 04/06/2024
The hat is great, but ..... delivery time not respected because out of stock (which I can understand), however no email to notify of this shortage, no alert, if we do not return to the site to check the tracking we know nothing. What is the point of forcing people to create an account in this case. Anyway, an effort on communication would be great!!!
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if the information was not clear.
According to our server, an email was indeed sent on the day of your order stating that the hat was being restocked and in this case, the delivery time should have been indicated when choosing the size.
Shipped Armada Levell 08/08/2024 18:01:18
Awaiting restock 04/06/2024 19:21:47
Payment made 04/06/2024 19:21:46
We will see with the IT department how to make this information about delivery times even easier.
remaining at your disposal
best regards
Traclet Sebastien
F
Francois W.
Rating: 3 out of 5
following a purchase from 28/03/2024
I thought I was buying a Canadian product while it is made in China and I find it really expensive for a Chinese product as well as complicated to register for a lifetime warranty, I gave up on it
Translated reviews
G
G G.
Rating: 2 out of 5
following a purchase from 18/05/2024
Two and a half months between the order and delivery, that's a bit long (without being informed of the delay). On the other hand, the payment for the order is immediate...
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
G
Gilbert M.
Rating: 3 out of 5
following a purchase from 27/07/2024
Delivery was done correctly. Elegant hat.
Translated reviews
H
Henri B.
Rating: 3 out of 5
following a purchase from 30/07/2024
My hat arrived very wrinkled. I don't know how to recover it. Disappointed with the packaging!!!!
Translated reviews
S
Samy B.
Rating: 2 out of 5
following a purchase from 22/07/2024
Respect the delivery times
Translated reviews
Response from Chapellerie Traclet
Hello
As indicated when ordering, the Alat beret in size 56 had a delay of 1-2 weeks.
The beret was ordered on July 22 and delivered to you on July 27.
We are sorry but the indicated delay is indeed respected.
remaining at your disposal
best regards
Traclet sebastien
T
Thierry R.
Rating: 2 out of 5
following a purchase from 22/07/2024
I do not like at all the wide cotton chin strap that I received. It is way too wide and unesthetic. I ordered instead a round lace in nylon paracord from Crazylace.
Translated reviews
Response from Chapellerie Traclet
Hello
The chin strap mounted on all Tilley hats since their creation in the 80s.
If this one does not suit you, we also offer other models.
We are of course at your disposal to offer you others.
Remaining at your disposal
Best regards
Traclet Sébastien
K
Kauveh A.
Rating: 3 out of 5
following a purchase from 13/07/2024
For this price, we could have done better. Among other things, protecting the edges of Phrygian hats with embroidery could be.
Translated reviews
C
Christian M.
Rating: 3 out of 5
following a purchase from 20/07/2024
Package poorly sealed, opened!!!
Translated reviews
R
Renée G.
Rating: 3 out of 5
following a purchase from 19/07/2024
Poorly sewn between the two parts
Translated reviews
Y
Yann B.
Rating: 3 out of 5
following a purchase from 13/07/2024
In relation to the price, I find that the finish is really not up to par, the gold-colored buckle must have been spray-painted and the person put their fingers on it before it dried, so there are fingerprints on the buckle, also the velvet around the cap is really poorly placed
Translated reviews
M
Maurice T.
Rating: 3 out of 5
following a purchase from 19/07/2024
The retaining cord of the bob is unstitched on one side
Translated reviews
M
Michel Z.
Rating: 3 out of 5
following a purchase from 02/06/2024
The delivery time is not respected (3-4 weeks). The order was only delivered after more than 6 weeks of waiting. Moreover, Traclet could have sent me a message warning me that the delay would be extended. The site only reacted after my complaint after more than 4 weeks of waiting.
Translated reviews
K
Katia D.
Rating: 3 out of 5
following a purchase from 13/07/2024
Fast delivery
Translated reviews
E
Emmanuelle D.
Rating: 2 out of 5
following a purchase from 03/07/2024
I am not satisfied with the quality of one of the hats, and given the delivery delay issues (10 days in colissimo!), I will try to redo the seams myself.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this colissimo delay independent of our will.
What is the issue encountered with the straw hat?
You can send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
E
Elisabeth D.
Rating: 3 out of 5
following a purchase from 06/07/2024
The strap that allows you to reduce the head size does not work, it does not hook, and many pieces of straw stick out.
Translated reviews
C
Christian B.
Rating: 3 out of 5
following a purchase from 04/07/2024
The ordered hat is in accordance with the description on the site. It is of very good quality, nothing to complain about on that side. The site deserves to be improved, certainly, it presents the items well but back and forth are necessary to select several items before making a choice (I put the selected items in the cart and after making my choice I deleted the others) I do not regret my purchase and I recommend this merchant.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2024
Package still not delivered. More than 2 weeks... The delivery person didn't even ring the doorbell!
Translated reviews
J
Jean-Pierre D.
Rating: 2 out of 5
following a purchase from 30/06/2024
I ordered and paid for two suspenders, but I only received one!
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We will proceed to send the missing suspender on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
F
Françoise H.
Rating: 3 out of 5
following a purchase from 01/07/2024
Disappointed with the item and the quality/price ratio
Translated reviews
C
Christiane S.
Rating: 3 out of 5
following a purchase from 05/06/2024
The package was very damaged. Fortunately, the cap was well protected. Happy ending. The cap is as I hoped
Translated reviews
T
Thierry D.
Rating: 3 out of 5
following a purchase from 30/06/2024
Small defect on the received hat
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2024
The site is good and the hats are not bad but the delivery was extended and the customer service is beating around the bush without helping me.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2024
Nice site, it would be good to be able to filter by multiple criteria. Several shapes of hats at the same time for example or several materials at the same time
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2024
Returning a product for exchange, in case of error or disappointment due to color, is at the customer's expense. The only solution is sending by post, no relay points possible, so additional cost... Too bad. I give up my return and will settle for the color received...
Translated reviews
Response from Chapellerie Traclet
Hello, thank you for your message, we understand that transport costs are additional costs but for now, we have not found a solution to reduce it. As soon as it is possible, we will implement it. Remaining at your disposal, best regards, Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2024
Delivery too long
Translated reviews
Response from Chapellerie Traclet
Hello
we are sorry if you did not receive our first shipment 6C18899877764
even though the post stated that the package was indeed delivered correctly.
A second shipment has been made https://www.laposte.fr/outils/suivre-vos-envois?code=6C18930094839
we hope that this one will satisfy you.
A complaint for theft has been made for the first shipment.
remaining at your disposal
best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2024
Cap of quite good quality. The delivery time and communication are, however, major weaknesses.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2024
Very long delivery time, without any news in the meantime (I had to follow up after more than 3 weeks of waiting). But very beautiful hat.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2024
The straw of the hat is very rigid, a hard plastic effect. A bit disappointed therefore but the finishes are not bad.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2024
2 and a half months of waiting!!! Much, much too long.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, for a cap in size 64 cm our manufacturer had a delay in making it. We hope, however, that its quality and its quite exceptional size will quickly make you forget this delay.
remaining at your disposal
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/06/2024
Hello
CAP ORDERED IN SIZE 58 DELIVERED IN SIZE 60
THEREFORE OBLIGATION TO RETURN IT
SHIPPING COSTS TO AND FROM FOR ME
IF THERE IS NO MORE SIZE 58 (WHICH I FEAR AND WHICH WOULD EXPLAIN THE DELIVERY IN 60) I WOULD HAVE SPENT SHIPPING FOR NO PURCHASE!
SLOW DOWN!
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if we made a size error.
Please send us a photo of the received size with the order reference and we will proceed to send the correct size with a return label.
remaining at your disposal
best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2024
This is not a French product.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2024
Fast shipping... Good model of hat but wrong color... ^^ It's a bit flashy white but we'll manage... No time to make a return...
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/06/2024
The delivery was quick, but the post office messed everything up. I am not very satisfied with the ordered hat, it is extremely stiff, no comfort. Yet I did not buy a low-end model...
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience with the post office. Regarding the stiffness of the hat at Brixton with 8-9 cm brims, the felt is stiffened to hold; otherwise, the brims would be like a wide-brimmed hat and would not hold. If you want to make it softer, you can steam it to remove some stiffness. Remaining at your disposal. Best regards, Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2024
Problems with delivery. Display "restocking in progress" for several weeks. However, following a complaint, customer service responded quickly, so very well. Finally received the ordered hat after almost a month.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2024
Very difficult to find the right product
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2024
very long delays despite quick payment
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français