Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The specified name for the delivery address was not respected; fortunately, the person had a proxy and was able to pick up the package at the post office. When ordering, in the comments section, I added that it was a birthday gift for my mother; the irony is that it is the text I wrote for your information that was printed and included in the package. Finally, ordering from a store dedicated to hat making, we expect packaging other than the polluting and impersonal plastic. In short, I see no difference between ordering from you (by choice) or ordering from Amazon where, in the end, I would not have paid shipping fees or had an error regarding the recipient's name.
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Response from Chapellerie Traclet
Hello, we had an address that was below; we did not have any information about another name except that it was for a birthday, but in this case, the name should have been noted directly in the name and surname section for the delivery address. Prisca Groisy, POST OFFICE MONTRICHARD, 58 RUE DE TOURS, 41400 MONTRICHARD VAL DE CHER, France (excluding Dom Tom). For this type of bob at 18 euros, we do not have special packaging apart from our classic packaging. Please excuse us if we forgot to include a note in the package; normally, we add a business card indicating that it is a gift. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2024
too long delay
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2024
Item supposedly available in 15 days, it was for a gift. Result delivered a month after the order. Obviously, I could not give it in time.
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Response from Chapellerie Traclet
Hello, please excuse us for this delay. With the bridges in May, our workshop has had delays in production. We hope that the cap will provide complete satisfaction. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2024
The material and design of the hat seem qualitative; however, I ordered a hat in size M, and the one I received corresponds more to a size L after measuring on my part (despite the fact that it is labeled M). I have therefore contacted the site to have it replaced; I have been without a response for several days, and I hope this comment will attract the attention of the staff managing after-sales service...
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Response from Chapellerie Traclet
Hello, we will resend you the email we sent on May 28. If there is a size issue, it is of course possible to exchange it for the smaller size. The link will also be sent to you by email; otherwise, here it is below: https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2024
Difficult to assess the quality of some products, but that's the nature (and risk) of mail order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2024
Package arrived completely smashed and dropped in the mailbox. Very disappointed with the packaging and delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2024
Hello, I receive many emails, but that's all. No hat and no refund for the hat I returned several days ago. THIS IS A VERY POOR AFFAIR IF YOU WANT MY OPINION;
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Response from Chapellerie Traclet
Hello, there must be a mistake because the package is still at your pickup point. It has not been picked up. You have until June 1 to retrieve it: https://www.laposte.fr/outils/suivre-vos-envois?code=6A36586918996. You must therefore have made an order error. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2024
Disappointed by the very average quality of the cap
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/05/2024
Ordered a specific model of hat that I had liked in the past, very happy to see it back in stock. The hat is not the same. The cut and materials have changed (not the same velvet, nor the same color, and the inner lining is now very cheap). I would have liked these changes in the model to be specified on the site.
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Response from Chapellerie Traclet
Hello, please excuse us if there has been an internal change. Please provide us with the reference of your previous order so we can verify the model received before, as we cannot find any previous order with your account. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2024
My order does not match my needs; I made a mistake in size. You ask me to return the package, but for that, I need to go to the post office, and I can no longer travel that distance because I no longer drive due to two strokes; what to do?
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Response from Chapellerie Traclet
Hello, we are sorry that this does not suit you. However, for the return, you can do it from your home without having to travel for several months. Indeed, you just need to go through the post office's website to create a Colissimo and get a Colissimo label so that your postman can pick up the package from your mailbox. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2024
Everything is fine. A bit disappointed by the size of the text. Written too small
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2024
Beret OK but the inner lining is a different color from the photo on the site (black instead of green).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2024
For a few months, general quality has decreased.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2024
As usual, very satisfied with the products and the prompt delivery. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2024
Correct. Too bad that returns are at the customer's expense!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/03/2024
Too big, not the right size to return.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. Please send us a photo of the item to [email protected], and we will proceed with the exchange for the ordered size. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2024
average quality product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2024
serious fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2024
Very good store with a wide selection of quality caps. Very good customer service. The only downside is that returns and exchanges are at the customer's expense, which is a big inconvenience. Too bad.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/02/2024
Delivery date??? No communication.
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Response from Chapellerie Traclet
Hello, please excuse us for this delivery delay. Normally, we have sent a tracking email indicating the shipping date. We hope that the hats will provide you with complete satisfaction. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2024
Small quality for me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/04/2024
I did not receive the right color, very disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/04/2024
Disappointed with the received product. The fabric material and the photo show a patch that was not present at delivery.
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Response from Chapellerie Traclet
Hello, please send us a photo of the received item to [email protected] so we can send you the correct product if we made a mistake. We apologize for this; this error will be corrected. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2024
serious site, but for my part, since the hat did not fit me, I had to return it, at my expense of course; 8 euros anyway, and for hats of this quality, trying them on is essential, that's why I would have liked to have at least one free return! otherwise quick refund!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/03/2024
The color of one of the two mikis received was not the desired one.
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Response from Chapellerie Traclet
Hello, please excuse us for this error. Please send us a photo to [email protected] so we can send you the correct color with a return label. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2024
No problem with the order or delivery. I regret that the hats are not presented on a real person to see the result.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2024
The delivery time was a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2024
Sometimes delicate use when searching for an item (but maybe that's just me)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2024
Satisfied more or less with my second product and the delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2024
The product is of good quality, conforms to the photos, fast delivery. The only problem is that I am bald and the size guide is made for heads with hair. So the one I ordered is too big for me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2024
Nothing to report regarding the product. However, the delivery by Colissimo was quite deplorable. 48h max announced for delivery, the package tracking indicated delivery on Friday, then stated "delivery at the earliest". Later on Saturday morning, the tracking indicated "delivery Monday" but ultimately the delivery took place Saturday afternoon. Deplorable and not professional at all.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/03/2024
I ordered a beanie, it arrived on time, that is to say very quickly. However, disappointment upon receipt as there is no label indicating French origin, nor washing instructions. No label at all, the invoice does not indicate any address. I am almost wondering if this is not a scam, a beanie that I could have gotten for €6 on Amazon!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2024
The products are perfect, but the transport of the package by the Post was not satisfactory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2024
When going to the site, one expects something good given the price as well. After receiving the product and having handled it, I am disappointed. I thought I would receive better quality ....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2024
Practically a month delay between the acknowledgment of receipt of my order and the delivery without any news. In communication, you could do better!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2024
I had to call back, my order being forgotten..... and the delivery was made late to a pickup point not chosen, further away from my home.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2024
For now, I haven't had any luck, I should have taken a screenshot of my order... the model and size being incorrect... the return will be at my expense.. and I am certain of my order for a brown herringbone Irish cap (as stated on the order form) in size 59 L... and I receive a Chinese one in XXL... the return costs at my expense... I am frustrated... I don't have PayPal... I hope to receive my ordered cap, crossing my fingers that there won't be endless delays... Thank you in advance...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2024
Nice hats, size not perfect.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2024
I usually take 58 in hats! Too big! I am returning it! For a smaller one! They are charging me for shipping! Not nice!
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Response from Chapellerie Traclet
Hello, yes, it is quite normal since, as we indicate on the product sheet, Stetson sizes large. Therefore, you should take size M, especially in the case of a head circumference of 58 cm. https://www.chapellerie-traclet.com/fr/stetson/3208-chapeau-ava-beige-tissu-upf-40-stetson-.html. Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2024
Problems with returning the hat due to the size not being suitable. Insufficient return information. Hat poorly protected in its packaging.
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