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Rating: 3 out of 5
It is too big, I have to put several wedges in the circumference.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersM
Rating: 3 out of 5
This is my third order with this merchant. The first two in 2024 went very well: advisor accessible by phone, good responsiveness, attentive service (request for slight enlargement). This year, no more phone contact, an express request for fast delivery (travel abroad), order placed on a Monday, shipping done THURSDAY despite my reiterated request and a promise. Disappointment. I maintain 3 stars for the site and the product.
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Response from Chapellerie Traclet
Hello Marc,
We sincerely thank you for your loyalty and constructive feedback. We are delighted that your previous experiences have been positive, and we apologize for the disappointment you encountered this time. We understand the concern but our tailor, as indicated in our last email, had a health issue and we could not send it out before the shipping date.
Best regards,
The Traclet Hat Shop team
We sincerely thank you for your loyalty and constructive feedback. We are delighted that your previous experiences have been positive, and we apologize for the disappointment you encountered this time. We understand the concern but our tailor, as indicated in our last email, had a health issue and we could not send it out before the shipping date.
Best regards,
The Traclet Hat Shop team
P
Rating: 3 out of 5
Hat too big. Cut not great. Color not compliant (too dark brown and not red).
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Response from Chapellerie Traclet
Hello Pascal,
Thank you for taking the time to share your impressions. We are sorry to learn that the hat does not meet your expectations in terms of size and color. Your feedback is valuable and will help us improve our services.
Best regards,
The boutique team
Thank you for taking the time to share your impressions. We are sorry to learn that the hat does not meet your expectations in terms of size and color. Your feedback is valuable and will help us improve our services.
Best regards,
The boutique team
J
Rating: 4 out of 5
Warn people about delivery times
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P
Rating: 4 out of 5
Delivery a bit long
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J
Rating: 3 out of 5
The navy blue hat is okay, the gray one is a bit small
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H
Rating: 4 out of 5
I am satisfied.
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J
Rating: 4 out of 5
Was in restocking but in the end delivered well in 8 days and quality seems to be on point.
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Response from Chapellerie Traclet
Hello Jean-François,
We warmly thank you for your positive feedback! We are delighted to learn that your order was delivered well and that the quality of our products met your expectations.
Your satisfaction is our priority, and we hope to see you again very soon in our online shop.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback! We are delighted to learn that your order was delivered well and that the quality of our products met your expectations.
Your satisfaction is our priority, and we hope to see you again very soon in our online shop.
Best regards,
The Traclet Hat Shop Team
N
Rating: 4 out of 5
Lack of information on delivery times: it was indicated 2 to 3 weeks at the time of ordering and I had no news for 5 weeks
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Response from Chapellerie Traclet
Hello Nicole,
We sincerely thank you for your feedback and are delighted that you chose the Traclet Hat Shop. We take your comment regarding delivery times into account and will strive to improve our communication on this matter.
We hope to see you again soon in our online shop for your future purchases.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your feedback and are delighted that you chose the Traclet Hat Shop. We take your comment regarding delivery times into account and will strive to improve our communication on this matter.
We hope to see you again soon in our online shop for your future purchases.
Best regards,
The Traclet Hat Shop Team
J
Rating: 4 out of 5
Fast after ordering
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Response from Chapellerie Traclet
Hello Jean Paul,
We sincerely thank you for your positive feedback. We are delighted that your order was processed quickly and hope to see you again soon for your next purchase.
Best regards,
The team at Chapellerie Traclet.
We sincerely thank you for your positive feedback. We are delighted that your order was processed quickly and hope to see you again soon for your next purchase.
Best regards,
The team at Chapellerie Traclet.
R
Rating: 4 out of 5
Pleasant hat....
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Response from Chapellerie Traclet
Hello Rémi,
A big thank you for your warm feedback! We are delighted to hear that you find your hat pleasant. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
A big thank you for your warm feedback! We are delighted to hear that you find your hat pleasant. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
B
Rating: 4 out of 5
Ras
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Response from Chapellerie Traclet
Hello Bruno,
We warmly thank you for your positive review. It is a pleasure to know that you are satisfied with your experience at Chapellerie Traclet.
We remain at your disposal and hope to see you again soon.
The boutique team
We warmly thank you for your positive review. It is a pleasure to know that you are satisfied with your experience at Chapellerie Traclet.
We remain at your disposal and hope to see you again soon.
The boutique team
J
Rating: 4 out of 5
Excellent transaction!
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Response from Chapellerie Traclet
Hello Jean,
We sincerely thank you for your positive feedback! We are delighted to hear that your transaction experience was excellent and we hope to see you soon in our shop.
Best regards,
The Traclet Hat Shop team
We sincerely thank you for your positive feedback! We are delighted to hear that your transaction experience was excellent and we hope to see you soon in our shop.
Best regards,
The Traclet Hat Shop team
N
Rating: 4 out of 5
quality corresponds well to the idea I had when observing the photos
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J
Rating: 4 out of 5
Cap of very good quality
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M
Rating: 3 out of 5
Very good bob but the size XXL is a bit tight... I wear size 62 and I find it a bit tight on my head... too bad
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Response from Chapellerie Traclet
Hello Marc,
Thank you for your feedback! We are delighted that you appreciate the bob, even if the size XXL seems a bit tight. Your opinion is valuable and will help us continue to improve our offer.
Sincerely,
The Traclet Hat Team.
Thank you for your feedback! We are delighted that you appreciate the bob, even if the size XXL seems a bit tight. Your opinion is valuable and will help us continue to improve our offer.
Sincerely,
The Traclet Hat Team.
M
Rating: 4 out of 5
This hat meets my expectations.
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D
Rating: 4 out of 5
Beautiful cap but a very long delay (2 and a half months) without spontaneous information from Traclet
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M
Rating: 4 out of 5
Thank you for the order, well received.
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D
Rating: 4 out of 5
Hello unfortunately the suspenders are not designed for people of larger build you should make them 10 cm longer thank you
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S
Rating: 4 out of 5
delivery as expected
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Response from Chapellerie Traclet
Hello Sylvain,
Thank you for your positive feedback! We are delighted to know that your delivery went as planned. Your satisfaction is our priority and your encouragement motivates us to continue providing you with the best possible service.
Best regards,
The Chapellerie Traclet team.
Thank you for your positive feedback! We are delighted to know that your delivery went as planned. Your satisfaction is our priority and your encouragement motivates us to continue providing you with the best possible service.
Best regards,
The Chapellerie Traclet team.
J
Rating: 3 out of 5
missing a hat,
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Response from Chapellerie Traclet
Hello Jean-Pierre,
We sincerely thank you for your feedback and your response. We are delighted that you found your happiness with us, and we hope to see you again soon to discover our selection of hats.
Best regards,
The Traclet Hat Shop Team.
We sincerely thank you for your feedback and your response. We are delighted that you found your happiness with us, and we hope to see you again soon to discover our selection of hats.
Best regards,
The Traclet Hat Shop Team.
T
Rating: 4 out of 5
I did not have an "experience", I just went to the store to try on hats and bought one. I am satisfied, and I especially thank the people who brought the sought model from the depot.
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Response from Chapellerie Traclet
Hello Thierry,
We sincerely thank you for your positive feedback. We are delighted to hear that you found the hat that suited you and that our team was able to help you retrieve it. We hope you will have the opportunity to come back and discover other models.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your positive feedback. We are delighted to hear that you found the hat that suited you and that our team was able to help you retrieve it. We hope you will have the opportunity to come back and discover other models.
Best regards,
The Chapellerie Traclet team
A
Rating: 4 out of 5
Delivery time too long
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Response from Chapellerie Traclet
Hello Aurelien,
Thank you very much for your positive feedback and your rating of 4/5. We are delighted that you enjoyed your experience, but we also understand that the delivery time did not meet your expectations. We are constantly working to improve our services and your comments are valuable to us.
We wish you an excellent day,
The Chapellerie Traclet team.
Thank you very much for your positive feedback and your rating of 4/5. We are delighted that you enjoyed your experience, but we also understand that the delivery time did not meet your expectations. We are constantly working to improve our services and your comments are valuable to us.
We wish you an excellent day,
The Chapellerie Traclet team.
S
Rating: 4 out of 5
missing the cord to hold the hat, link that was represented in the photo, however the hat itself is of nice quality
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J
Rating: 3 out of 5
The Stetson cap, I expected leather, not suede or nubuck, the hat has a slight defect on the alignment of the eyelets on the left, but surprised by the metallic insert to keep its shape and good leather as expected. Satisfied with my order overall, and see you later for another.
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M
Rating: 3 out of 5
Hello the scarf was a bit too white for my taste, it's not easy by photo ...
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P
Rating: 3 out of 5
I am disappointed the hat is too high I will not wear it
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G
Rating: 4 out of 5
-
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Response from Chapellerie Traclet
Hello Gilles,
We sincerely thank you for your positive feedback. We are delighted to know that you are satisfied with your experience with our shop.
Best regards,
The Traclet Hat Shop Team.
We sincerely thank you for your positive feedback. We are delighted to know that you are satisfied with your experience with our shop.
Best regards,
The Traclet Hat Shop Team.
L
Rating: 3 out of 5
I received the package, but more than a month after the order. The delivery time was initially announced as 2 weeks. I never received a message saying that the package was delayed or anything. I had to contact customer service several times myself.
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Response from Chapellerie Traclet
Hello Laura,
Thank you for taking the time to share your experience. We are glad that your package has finally arrived, but we apologize for the delivery delay and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service.
Best regards,
The shop team
Thank you for taking the time to share your experience. We are glad that your package has finally arrived, but we apologize for the delivery delay and the lack of communication regarding this matter. Your feedback is valuable and will help us improve our service.
Best regards,
The shop team
M
Rating: 4 out of 5
Everything went well.
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Response from Chapellerie Traclet
Hello Mbembe,
We sincerely thank you for your positive feedback. We are delighted to hear that your experience was satisfactory and we hope to see you soon in our online store to discover our new collections.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your positive feedback. We are delighted to hear that your experience was satisfactory and we hope to see you soon in our online store to discover our new collections.
Best regards,
The Traclet Hat Shop Team
J
Rating: 3 out of 5
I have bought the same hat several times with the same reference. These hats were made of cotton. The one I received is made of mixed fabric (70% cotton) and much lighter than the previous ones. Disappointment!
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Response from Chapellerie Traclet
Hello Jean,
Thank you for your feedback and for your loyalty to our store. We are sorry to hear that your last purchase did not meet your expectations and we hope you will find a hat that fully satisfies you during your next visit.
For the iringa model, yes this model is not 100% cotton as indicated in our detailed product sheet.
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/3715-chapeau-safari-iringa-2-coloris.html#/taille-m_56_57_cm
If needed, it is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team.
Thank you for your feedback and for your loyalty to our store. We are sorry to hear that your last purchase did not meet your expectations and we hope you will find a hat that fully satisfies you during your next visit.
For the iringa model, yes this model is not 100% cotton as indicated in our detailed product sheet.
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/3715-chapeau-safari-iringa-2-coloris.html#/taille-m_56_57_cm
If needed, it is of course possible to make an exchange.
Best regards,
The Chapellerie Traclet team.
A
Rating: 4 out of 5
Too bad some products are not as they are supposed to be made in France
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J
Rating: 3 out of 5
The hat I received did come quickly and the shipping was cheaper than expected. Only big problem, and it is a big one, the hat IS NOT Kangol like was advertised. It is a different brand. I will keep the hat I was sent anyway as I like it and it would be a pain to send back. In future, if you advertise Kangol, sell Kangol.
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Response from Chapellerie Traclet
Hello Jackson,
Thank you for your feedback and we are pleased to hear that the delivery speed and shipping costs met your expectations. We take note of your comment regarding the brand of the hat and assure you that we are constantly working to improve our product information.
Here is the similar kangol model in the Kangol brand
https://www.chapellerie-traclet.com/fr/casquette/213-caquette-wool-504-camel-kangol.html#/taille-xl_60_61_cm
Best regards,
The shop team.
Thank you for your feedback and we are pleased to hear that the delivery speed and shipping costs met your expectations. We take note of your comment regarding the brand of the hat and assure you that we are constantly working to improve our product information.
Here is the similar kangol model in the Kangol brand
https://www.chapellerie-traclet.com/fr/casquette/213-caquette-wool-504-camel-kangol.html#/taille-xl_60_61_cm
Best regards,
The shop team.
C
Rating: 3 out of 5
one size fits all! But for small heads. An adjustment at the back of the hat would have been welcome. + a long delivery (after complaint).
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Response from Chapellerie Traclet
Hello Christian,
We sincerely thank you for your feedback and constructive remarks.
On this model, the cap is indeed adjustable as it has an adjustment system under the grosgrain to fit the cap to your head size.
If needed, we can make a video to show you how to adjust the cap to size.
Remaining at your disposal.
Best regards,
The boutique team.
We sincerely thank you for your feedback and constructive remarks.
On this model, the cap is indeed adjustable as it has an adjustment system under the grosgrain to fit the cap to your head size.
If needed, we can make a video to show you how to adjust the cap to size.
Remaining at your disposal.
Best regards,
The boutique team.
P
Rating: 4 out of 5
The products are of good quality. I just waited 19 days (plus 4 days for the July 14 holiday) to retrieve my package.
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Response from Chapellerie Traclet
Hello Philippe,
We sincerely thank you for your feedback and are delighted that you are satisfied with the quality of our products. We hope to see you soon in our online store for new discoveries.
Best regards,
The store team
We sincerely thank you for your feedback and are delighted that you are satisfied with the quality of our products. We hope to see you soon in our online store for new discoveries.
Best regards,
The store team
J
Rating: 4 out of 5
No complaints. Goods as described, fast shipping.
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Response from Chapellerie Traclet
Hello Jacques,
We warmly thank you for your positive review. We are delighted that the merchandise suits you and that you appreciated the speed of the shipment. We hope to have the pleasure of seeing you again soon in our store.
Sincerely,
The Traclet Hat Shop Team
We warmly thank you for your positive review. We are delighted that the merchandise suits you and that you appreciated the speed of the shipment. We hope to have the pleasure of seeing you again soon in our store.
Sincerely,
The Traclet Hat Shop Team
L
Rating: 4 out of 5
Order well received and well packaged
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Response from Chapellerie Traclet
Hello Lily,
We sincerely thank you for your positive feedback. We are delighted that your order was received well and that the packaging met your expectations. We hope to see you very soon in our store for new discoveries.
Best regards,
The Traclet Hat Shop Team.
We sincerely thank you for your positive feedback. We are delighted that your order was received well and that the packaging met your expectations. We hope to see you very soon in our store for new discoveries.
Best regards,
The Traclet Hat Shop Team.
H
Rating: 4 out of 5
Last year, I ordered a hat for my husband. Everything went well. I ordered one for myself (size 55 cm). The label says 55 cm, but it actually measures 53 cm. I would like to return it and order another size. I really like the quality, but the size was a bit different this year.
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Response from Chapellerie Traclet
Hello Hanna,
Thank you for your feedback and your loyalty. We are delighted that you appreciate the quality of our hats and we understand your concern regarding the size.
For the quality, it's normal in 2025, you ordered a natural straw hat while in 2026, you ordered a paper straw hat, hence a different quality of straw and model.
Don't hesitate to contact us for any assistance regarding the return and exchange, we are here to help you.
Best regards,
The Traclet Hat Team.
Thank you for your feedback and your loyalty. We are delighted that you appreciate the quality of our hats and we understand your concern regarding the size.
For the quality, it's normal in 2025, you ordered a natural straw hat while in 2026, you ordered a paper straw hat, hence a different quality of straw and model.
Don't hesitate to contact us for any assistance regarding the return and exchange, we are here to help you.
Best regards,
The Traclet Hat Team.
C
Rating: 4 out of 5
Disappointed by the hat I bought. On the shopping site, you are asked to specify the size 56, 57, 58, etc... only to finally receive a size S, M, or L that does not correspond precisely to your size. The inner band is made of PVC (synthetic leather), which promotes sweating. There are significant color defects in the raffia, poorly placed, which I had to correct with a dye. So it's a meh because at this price, the quality is not there.
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Response from Chapellerie Traclet
Hello Caroline,
Thank you for taking the time to share your experience with us. We are sorry to hear that the hat does not fully meet your expectations and we take your comments regarding the sizes and the quality of the materials into account. Your feedback is valuable to help us improve our products.
Best regards,
The Traclet Hat Team.
Thank you for taking the time to share your experience with us. We are sorry to hear that the hat does not fully meet your expectations and we take your comments regarding the sizes and the quality of the materials into account. Your feedback is valuable to help us improve our products.
Best regards,
The Traclet Hat Team.