Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2018
good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2018
It should be like on Amazon (oops) to be able to return a product for free
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
the hat is perfect but the delivery was disastrous; the delivery person forced the package into the mailbox of the building and broke it, which required the intervention of a locksmith and the restoration of the mailbox!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2018
Practical and easy to use site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
I recommend. Fast and careful shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2018
PLEASANT SITE VISIT, VERY WELL DONE CHOICE AND CLASSIFICATIONS OF PRODUCTS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2018
Reliable site with a lot of choices
Superb product very satisfied with my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
Very clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2018
Good site, good product and great customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2018
Site transferred to colleagues following my purchase.
They had difficulties finding large sizes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2018
Delivery in 3 days to Belgium
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2018
I easily found the model I was looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2018
Efficient and good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2018
Correct service but extremely disappointed with the purchased product.
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Response from Chapellerie Traclet
Hello
Can you please let us know the issue you are experiencing with the hat in order to relay the information to Stetson.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2018
The T3 corresponds exactly to what I was looking for and there is quite an impressive choice to find what you want on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2018
Well-made site. Lots of choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2018
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2018
Item faithful to the description, delivery time respected...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2018
Attention to product photos
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2018
The item meets our expectations, the delivery time was significant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2018
good quality despite a random size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Very good choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2018
Clear and well representative of the different products
Large selection
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2018
Well, order received quickly, package refurbished by the Post but nothing to say. Quality and price correct. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2018
despite the very good reputation of Traclet, my first experience in this store does not allow me to give 5 stars
model error of cap in the first shipment; error quickly taken into account and corrected courteously during a second shipment
I will remain a customer of Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2018
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2018
I am delighted with my purchase, because it is difficult to find large sizes for my husband, so thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2018
A small downside related to the packaging of the cap. The cardboard paper protection did not withstand the humidity in the mailbox.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2018
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2018
Normal! neither good nor bad! I paid for that and you delivered it to me... what else can I say?
Do you like compliments? db
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2018
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2018
Great selection, must see
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2018
Reliable and interesting site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
A wide choice of quality products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2018
This time I had a delivery problem, I hope there won't be another one. More than three weeks after the order, that's a lot.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2018
Good. Worth it.
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