Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2018
satisfied!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
Very good, a lot of choices, and prices that I think are in line with market prices.
I recommend it of course.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
Very good hat, good quality. Fair price.
However, 2 months to be delivered is too much. The Christmas gift arriving in February is not great. No commercial gesture proposed...
Too bad.
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Response from Chapellerie Traclet
hello
For the delay, we can offer you a fabric hat box worth 10 euros or a hat brush.
Please confirm if this is acceptable to you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2018
Perfect, just missing a pouch to protect it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2018
Perfect site. The return system could be improved.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2018
Pleasant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
product that meets expectations. however, the sizes seem strange. I have a 60 cm head circumference, I order size 60 and...too small. I return, request 62 because the sizes seem small at Traclet and...too big. Not wanting to incur shipping costs again, I filled the inside with adhesive tape and adjusted the size.
this is the first time I order this type of item online, I will not do it again because you really need to try it on site to avoid any issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2018
The received article was not what I hoped for, and the size, although I called to have it measured on the item in question, was not the right one...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2017
Very good site with a very large selection
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2018
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2018
Very good treasure within the delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
I find the website very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
Keep it up, but having photos showing the products on models and in all colors would be a plus!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2018
average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Quality product as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Very good hat selling site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2018
expensive shipping for the waiting time for delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
I had no difficulties on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
I received at least 6 or 7 emails from you since my order? That's a lot for a single cap! I hope this is the last one.
Best regards. G.Ch.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2018
Fast delivery. Product as described.
Small disappointment regarding the text I requested to add; very difficult to read as it was directly written on the packaging paper. I had to rewrite the text on a card.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
This site is interesting, you can find good products at affordable prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
Nothing to complain about.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2018
complicated to order, did not recognize my previous registration and did not receive the reply message
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Impeccable!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
Fast delivery. Serious seller.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2018
For a first visit and a first purchase, I am satisfied, everything went smoothly and the leather cap met my expectations. Very good. One downside, however, on each model, too many sizes missing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2018
The site is well designed and offers a very large selection. However, the site's responsiveness for exchanging an item (size issue) is slower than for the order itself.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Good quality hat delivered quickly, a lot of choice on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Contract respected in time and quality of packaging and product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
As always, order processed correctly and on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2018
Fast delivery and serious site. But there are no photos of the hats in natural light to properly perceive the shades of the materials. Think about it, it's simple and effective. Thank you for your indications regarding sizes according to manufacturers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
Special order placed on November 27 with confirmation of receipt before Christmas but received only on January 15!!! It's a bit long anyway. It should be noted that on the phone, the Traclet company throughout the order, received calls without waiting and always took responsibility with apologies for this delay. Great professionalism nonetheless.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2018
Great choice. Fast and careful delivery
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