Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

Reset filters

Acheteur Vérifié

Published on 16/01/2018 à 20h39 following a purchase from 06/01/2018

Good site, very correct service, fast and careful

Translated reviews

Acheteur Vérifié

Published on 16/01/2018 à 17h20 following a purchase from 07/01/2018

Product matching the description, delivery OK

Translated reviews

Acheteur Vérifié

Published on 16/01/2018 à 16h45 following a purchase from 05/01/2018

Serious selling site

Translated reviews

Acheteur Vérifié

Published on 15/01/2018 à 19h08 following a purchase from 04/01/2018

The product was sent quickly, the product is a good quality-price ratio.

Translated reviews

Acheteur Vérifié

Published on 15/01/2018 à 13h43 following a purchase from 04/01/2018

My only regret: A delivery after Christmas due to stock shortage.
Otherwise, delivery without problem.

Translated reviews

Acheteur Vérifié

Published on 15/01/2018 à 12h53 following a purchase from 14/12/2017

nothing to report

Translated reviews

Acheteur Vérifié

Published on 14/01/2018 à 10h20 following a purchase from 12/12/2017

Good, but the problem is that the return is at the customer's expense.

Translated reviews

Acheteur Vérifié

Published on 12/01/2018 à 16h17 following a purchase from 14/12/2017

The site is good but unfortunately the delivery leaves much to be desired.

Translated reviews

Acheteur Vérifié

Published on 12/01/2018 à 13h47 following a purchase from 19/12/2017

Small delivery delay issue but the quality of the cap is great, it is beautiful

Translated reviews

Acheteur Vérifié

Published on 11/01/2018 à 18h11 following a purchase from 02/01/2018

very good site with beautiful products

Translated reviews

Acheteur Vérifié

Published on 11/01/2018 à 17h12 following a purchase from 19/12/2017

1st order placed by phone on December 19 and received, after a reminder from me, on January 7.... I think they simply forgot to validate my order - too bad there wasn't an apology from them - human error but does not prevent courtesy

Translated reviews

Acheteur Vérifié

Published on 11/01/2018 à 10h28 following a purchase from 29/12/2017

Clear and quick

Translated reviews

Acheteur Vérifié

Published on 11/01/2018 à 09h32 following a purchase from 28/12/2017

Very simple order and very fast delivery. Very good, I recommend.

Translated reviews

Acheteur Vérifié

Published on 08/01/2018 à 20h50 following a purchase from 10/12/2017

Very good, a lot of choice and quality. Very good customer service. Do not hesitate

Translated reviews

Acheteur Vérifié

Published on 06/01/2018 à 20h36 following a purchase from 28/12/2017

Serious, the order was quickly taken into account. One problem though: head reducers should be proposed more clearly, I have to make a new order. To improve, the delivery by (TNT), because notified at 8:35 in the morning even by sms, I had to wait until 1:30 PM for the delivery (which could have been done until the evening) without having more information on a more precise schedule, so half a day lost (this can be one day).

Translated reviews

Acheteur Vérifié

Published on 05/01/2018 à 13h05 following a purchase from 27/12/2017

Very good product, the quality is well present. Fast delivery, correct packaging. However, the feathers on the side of the hat are neither sewn nor glued so I have already lost them and fortunately found them again.

Translated reviews

Acheteur Vérifié

Published on 05/01/2018 à 11h03 following a purchase from 13/12/2017

The availability of products is not visible enough. In case of need for restocking, the delay is not clearly indicated.

Translated reviews

Acheteur Vérifié

Published on 04/01/2018 à 13h15 following a purchase from 17/12/2017

Long delivery times

Translated reviews

Acheteur Vérifié

Published on 03/01/2018 à 17h09 following a purchase from 19/12/2017

Wide choice of models and prices. Fast shipping.

Translated reviews

Acheteur Vérifié

Published on 03/01/2018 à 13h24 following a purchase from 24/12/2017

size small

Translated reviews

Acheteur Vérifié

Published on 03/01/2018 à 13h21 following a purchase from 25/12/2017

Efficient delivery, wide choice of models

Translated reviews

Acheteur Vérifié

Published on 02/01/2018 à 20h41 following a purchase from 16/12/2017

first purchase on this site, fast delivery and a large choice of products, nice to be able to ask for advice by phone

Translated reviews

Acheteur Vérifié

Published on 02/01/2018 à 10h54 following a purchase from 16/12/2017

fast shipping and without problem

Translated reviews

Acheteur Vérifié

Published on 02/01/2018 à 06h24 following a purchase from 02/12/2017

very good but shipping a bit long

Translated reviews

Acheteur Vérifié

Published on 01/01/2018 à 11h52 following a purchase from 20/12/2017

well organized, a lot of choice

Translated reviews

Acheteur Vérifié

Published on 31/12/2017 à 10h52 following a purchase from 30/11/2017

it's a shame that you don't have another language like English or German

Translated reviews

Acheteur Vérifié

Published on 30/12/2017 à 18h33 following a purchase from 22/12/2017

A stain appears on the back of the cap. The cut of this cap does not suit me!

Translated reviews

Acheteur Vérifié

Published on 30/12/2017 à 17h14 following a purchase from 10/12/2017

Order arrived on time, in very good condition.

Translated reviews

Acheteur Vérifié

Published on 30/12/2017 à 14h18 following a purchase from 19/12/2017

Perfect package but a last-minute change of address for the collection point was a bit annoying. Moreover, I find that the tracking number of the package is not easy to find on the site, and I therefore remained uncertain for a while whether my package would arrive before Christmas. As for the product, it was perfectly compliant and the indications regarding sizes ('Stetson is one size larger than normal') were very accurate and helped me not to make a mistake.

Translated reviews

Acheteur Vérifié

Published on 30/12/2017 à 11h45 following a purchase from 19/12/2017

Ok ok

Translated reviews

Acheteur Vérifié

Published on 29/12/2017 à 14h02 following a purchase from 19/12/2017

Reliable

Translated reviews

Acheteur Vérifié

Published on 29/12/2017 à 13h36 following a purchase from 18/12/2017

Hello, Merry Christmas. It was indeed the red wool hat, it was perfect, next purchases will be a khaki hat, best regards.

Translated reviews

Acheteur Vérifié

Published on 29/12/2017 à 12h27 following a purchase from 16/12/2017

I found it very good but the chosen hat does not correspond to our wish. We are looking for a softer 'bob' style hat.
Otherwise, very good service
Best regards.

Translated reviews

Response from Chapellerie Traclet Published on 29/12/2017

Hello
Yes, we also have bucket hats in alcantara
here is the link on our site
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/261-bob-alcantara.html
otherwise, here is also the link for the bucket hats
https://www.chapellerie-traclet.com/fr/225-bob-chapeau-bucket-hat
best regards
Traclet

Acheteur Vérifié

Published on 29/12/2017 à 11h02 following a purchase from 19/12/2017

The site is quite well designed and requires a very slight learning curve. It's a pity that it is not possible to select different sorting modes.

Translated reviews

Acheteur Vérifié

Published on 28/12/2017 à 16h45 following a purchase from 20/12/2017

A lot of choices. Sometimes a supply problem with a size.
Very good ordering service.

Translated reviews

Acheteur Vérifié

Published on 28/12/2017 à 15h34 following a purchase from 19/12/2017

Small disappointment with the product given the price.

Translated reviews

Acheteur Vérifié

Published on 28/12/2017 à 13h50 following a purchase from 06/12/2017

There was too much delay for my order, order placed on December 6 received on December 23 no email or call to warn of this delay seeing the days advance I had to call myself as there was no response following the email sent.

Translated reviews

Acheteur Vérifié

Published on 27/12/2017 à 20h29 following a purchase from 18/12/2017

fast effective compliant a fabric cover would have been welcome

Translated reviews

Acheteur Vérifié

Published on 27/12/2017 à 20h12 following a purchase from 18/12/2017

The site is very good, however I pay 10€ more to be delivered in 24h by TNT and for a package that fits in my mailbox and at worst there is a caretaker who receives all the packages I find myself having to leave my job on December 23 to go pick up the package in an industrial area where we were 3 people looking everywhere for the famous BLUEDISTRIB very poorly indicated. Bad delivery experience however the hat met my expectations.

Translated reviews

Acheteur Vérifié

Published on 27/12/2017 à 16h11 following a purchase from 15/12/2017

Very pretty and well made however the white part was not very clean and had slight brown gray marks (probably dust) and the golden seams of the visor are not well aligned. Otherwise nice cap.

Translated reviews