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Rating: 4 out of 5
very clear and with a very wide offer
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
The nightcap received did not have protective packaging. It was just placed in the delivery envelope. Given the price paid, this is the minimum because when it's for a gift, it lacks. The product seems to be of quite good quality. To be seen with time.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
a lot of choices
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A
Rating: 4 out of 5
Very fast
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A
Rating: 4 out of 5
good site
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A
Rating: 4 out of 5
Missing a confirmation email for the order and shipping tracking.
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A
Rating: 3 out of 5
The site is good and clear, however small delivery problem due to the carrier, the hat shop immediately sends another package but this time forgets to put the gift paper with a written card that I paid for.
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A
Rating: 4 out of 5
Product meets my expectations but delivery times are quite long
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A
Rating: 4 out of 5
Serious nothing to complain about
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A
Rating: 3 out of 5
Fast delivery but too bad the women's mittens announced in size 6 arrive in XS probably men's are way too big. Alterations necessary.
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A
Rating: 4 out of 5
very explicit and readable
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A
Rating: 4 out of 5
Reliable
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A
Rating: 4 out of 5
... Already promoted the site to my acquaintances.
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A
Rating: 4 out of 5
Nothing to report regarding the availability of the contact person
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A
Rating: 4 out of 5
Delivery just a bit long due to restocking.
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A
Rating: 3 out of 5
2 Chapkas ordered and paid for 3 months ago, 1 arrived in the right size, the other had the wrong size.... Resent and we are still waiting.... too long delay. We cancel the 2nd order!
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Response from Chapellerie Traclet
Hello, the order was placed on 29/10/2017 and we are on 22/12/2017 which makes two months. As indicated during our telephone exchanges, this model was indeed size 60 cm and you requested the change to size 61 cm. We had it redone. However, the manufacturing at Crambes (one of the last French manufacturers) is quite long and we do not control that. We can understand your wish to have the chapka quickly but you can also understand the manufacturing delay. Best regards, Traclet
A
Rating: 3 out of 5
Order compliant except for the specific request for empty strap boxes. You sent me cardboard gusset cases that have nothing to do with the original strap boxes. If you could send me 3 boxes that would be ideal.
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Response from Chapellerie Traclet
Hello, it would be a pleasure to send you strap cases but we do not have any in stock and those provided with the straps we cannot remove. That is why we sent you pouches. We hope for your understanding. Best regards, Traclet
A
Rating: 4 out of 5
Perfect service, but merchandise a bit expensive
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A
Rating: 4 out of 5
Good, but color error in the first code returned immediately, but not yet refunded (The first order (returned the same day of receipt) and the replacement one, both have been debited!)
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A
Rating: 4 out of 5
Quality item
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A
Rating: 3 out of 5
The positive: a lot of choice. The negative: you should not announce shipments within 24 to 48 hours when you do not meet the deadlines (received after 4 days)
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A
Rating: 4 out of 5
effective
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A
Rating: 3 out of 5
As much as the product seems to be of quality, the letter added as a supplement is of more than mediocre quality and to make matters worse, the letter in question cut the inner fabric. I am waiting to offer it to return it in order to have a non-damaged one.
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A
Rating: 3 out of 5
lack of detailed images and the same for product characteristics;
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Response from Chapellerie Traclet
Hello
It is true that we have little information on the sheet of this product
https://www.chapellerie-traclet.com/fr/chapka-fourrure/7450-chapka-l-kamikaze-tissu-imper-barts-vert-celadon.html
About the chapka
Chapka made of 100% polyamide
Lining padded 80% polyamide, 20% polyester
Synthetic fur
Material 100% polyamide
Color celadon green
Shape Chapka
Brand BARTS
Country of manufacture China
Season Winter
Size - Head circumference One size
Gender Unisex
Thank you for letting us know the elements you would have liked to have so we can include them next time
It is true that we have little information on the sheet of this product
https://www.chapellerie-traclet.com/fr/chapka-fourrure/7450-chapka-l-kamikaze-tissu-imper-barts-vert-celadon.html
About the chapka
Chapka made of 100% polyamide
Lining padded 80% polyamide, 20% polyester
Synthetic fur
Material 100% polyamide
Color celadon green
Shape Chapka
Brand BARTS
Country of manufacture China
Season Winter
Size - Head circumference One size
Gender Unisex
Thank you for letting us know the elements you would have liked to have so we can include them next time
A
Rating: 4 out of 5
Ergonomic website, easy ordering. Products well presented.
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A
Rating: 3 out of 5
Beautiful choice and quality, too bad these items are so poorly packaged for shipping!!
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Response from Chapellerie Traclet
Hello
Our boxes are made in Roanne and thus respect ecology as much as possible as well as a minimum of petroleum products like the tape which is here made of paper. The packaging is made of tissue paper like the famous Borsalino brand uses.
But if you have another solution we are of course open to improve and better satisfy you.
Best regards
Traclet
Our boxes are made in Roanne and thus respect ecology as much as possible as well as a minimum of petroleum products like the tape which is here made of paper. The packaging is made of tissue paper like the famous Borsalino brand uses.
But if you have another solution we are of course open to improve and better satisfy you.
Best regards
Traclet
A
Rating: 4 out of 5
I have no complaints to make
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A
Rating: 4 out of 5
I will recommend it
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A
Rating: 4 out of 5
Delivery a bit late.
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A
Rating: 4 out of 5
Well, except for checking his account
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A
Rating: 4 out of 5
Very good! Fast delivery, good product!
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Rating: 3 out of 5
In principle very good, but I experienced a color error for the ordered item and therefore had to return it for exchange. This is not a good point
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Rating: 4 out of 5
Serious and competent
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Rating: 4 out of 5
8 out of 10
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Rating: 4 out of 5
Very good
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Rating: 3 out of 5
delivery problem at home the package arrived at the relay point it is not the same service (price)
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A
Rating: 4 out of 5
Very good, quality product, fast delivery
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A
Rating: 4 out of 5
A bit complicated to find a specific product
Fast delivery
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Fast delivery
A
Rating: 3 out of 5
Order took a long time to arrive, the item came from Italy...
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