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Rating: 4 out of 5
I really like the site, great choice with prices for all budgets.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
Quality hat with a wide selection. I recommend.
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G
Rating: 4 out of 5
Delivery confirmed to expectations.
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J
Rating: 4 out of 5
Nice hat, but not at all malleable, too bad! You can't shape it as you wish...
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C
Rating: 3 out of 5
I ordered a hat, which was available at the time of the order. However, it was quickly noted as 'out of stock'. When I requested a refund after more than a month and still out of stock, I was delivered within 48 hours. The hat is very beautiful and of very nice quality! This made the experience ultimately satisfactory.
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P
Rating: 4 out of 5
The hat is as I ordered but it was delivered much later than anticipated and only after I had sent them an inquiry about when it would be delivered.
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S
Rating: 4 out of 5
I received the cap which looks very good but it's a gift so we'll see if it fits in the long term.
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M
Rating: 4 out of 5
Speed of delivery and excellent communication about the shipment of the package.
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D
Rating: 4 out of 5
I worried a day too early! Because of the holiday, I was delivered that day. Box and contents in perfect condition. Thank you.
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P
Rating: 3 out of 5
I think it would be good to put the cap on someone's head to better realize its actual shape; and to better describe the quality of the fabric.
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L
Rating: 4 out of 5
Quite easy to consult.
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T
Rating: 4 out of 5
A lot of choices.
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J
Rating: 3 out of 5
I found the item a bit better ... but it seems to me moderately good.
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A
Rating: 4 out of 5
I am satisfied but I don't remember the navigation on the site, I didn't encounter any problems.
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D
Rating: 4 out of 5
Easy to place an order, fast delivery.
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J
Rating: 4 out of 5
beautiful style and good quality
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A
Rating: 4 out of 5
The products are of good quality and the delivery is fast. Too bad the comment on the ordered hat misled me and that the exchange is at my expense...
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C
Rating: 4 out of 5
Item in restocking
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R
Rating: 3 out of 5
A delivery scheduled for 3 weeks but after a month, no news. However, as soon as I requested a refund, my hat was sent. In short, not much customer follow-up, it's a shame.
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J
Rating: 4 out of 5
The walking stick is very beautiful but I am a bit disappointed because I had requested a customization and it was not done completely... The phrase I asked to be written is missing and a symbol.
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P
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Beautiful quality gavroche hats but the front part is too rigid. A little flexibility would make your products perfect
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P
Rating: 4 out of 5
Good product. However, delivery time is a bit long (over 3 weeks).
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C
Rating: 4 out of 5
Item ok, meets expectations,
But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
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But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
A
Rating: 4 out of 5
Beautiful hat, arrived quickly. I would have liked to have more photos with the hat worn on the head from the front.
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F
Rating: 3 out of 5
Very good
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A
Rating: 4 out of 5
Very satisfied with my order
Too bad no one warned us about delivery delays
After a month I had to call.
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Too bad no one warned us about delivery delays
After a month I had to call.
D
Rating: 4 out of 5
Navigation on the site very easy, fast delivery and meets expectations.
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M
Rating: 4 out of 5
Light elegant good protection
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F
Rating: 4 out of 5
nothing to say
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P
Rating: 3 out of 5
Not very intuitive
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F
Rating: 4 out of 5
Beautiful hat, satisfied with this purchase
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I
Rating: 4 out of 5
product corresponds well to the image on the site, very well packaged, very good quality/price ratio. Fast delivery
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J
Rating: 4 out of 5
great
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M
Rating: 3 out of 5
Communication? Does not respond to emails. Wrong product sent
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C
Rating: 4 out of 5
No problem. The delivery took place within the announced timeframe with tracking from BPost. Impeccable delivery
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J
Rating: 4 out of 5
Quite satisfied
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P
Rating: 4 out of 5
Order respected, fast shipping, respect for requests
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F
Rating: 3 out of 5
As for the actual shipping, no malicious observations to make. It was quick and correct. For a simple beret, home delivery would have been preferable.
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F
Rating: 3 out of 5
2 hats,,,, one slightly too small... the other slightly too big,,,,,, order 59 received from 58?? a bit of precision, given the price of the items would be welcome. For my part, last order.
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