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Rating: 3 out of 5
Arrived on time but the gift wrapping is a bit outdated... too bad...
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
delivery delays
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A
Rating: 4 out of 5
Delivery is fast and the packages are well prepared.
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A
Rating: 4 out of 5
No issues, price respected, deadline too! Suitable product
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A
Rating: 4 out of 5
Some items have very few details.
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A
Rating: 4 out of 5
good, I am satisfied.
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Impeccable.
Well advised on the phone.
Well delivered.
Product as described.
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Well advised on the phone.
Well delivered.
Product as described.
A
Rating: 4 out of 5
Very complete site with many products, so maybe some sub-divisions would make navigation even easier
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A
Rating: 4 out of 5
Order compliant
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A
Rating: 4 out of 5
Very clear and easy to use
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A
Rating: 4 out of 5
Satisfied with the clear and readable site, fast delivery, well-packaged product.
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A
Rating: 4 out of 5
Good overall
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A
Rating: 4 out of 5
I regret a small defect that was not noticed during preparation. (the company offers me 10% off my next purchase)
Fast shipping.
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Fast shipping.
A
Rating: 4 out of 5
Good quality of service. Just mention the manufacturing time at the order.
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A
Rating: 4 out of 5
Important choice and accepts bank checks!
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A
Rating: 4 out of 5
I am satisfied with my order
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A
Rating: 3 out of 5
Order processed and shipped quickly. Just a problem with the invoice. I first requested an invoice with a VAT number, and I was sent the same invoice without a VAT number. I made a second request, and at that moment, I was sent the invoice of another customer that had nothing to do with my purchase. I reported it and never received a response again. Too bad, without this issue I would have given 5 stars.
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A
Rating: 3 out of 5
Very unpleasant welcome from your collaborator on Saturday following the delivery of the product, to get some information about the return procedures.
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Response from Chapellerie Traclet
Hello,
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
It's a shame there is only one visual on the hats. And that we don't see them all worn on a mannequin. Otherwise, nothing to report.
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A
Rating: 4 out of 5
Wide selection, nice range for men and women
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A
Rating: 4 out of 5
Delivery times respected but condition of the package passable
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A
Rating: 4 out of 5
Product compliant but package arrived in poor condition
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Easy to find what suits
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A
Rating: 4 out of 5
A bit complicated to see the same or similar products due to having to juggle with each manufacturer listed on this site. It would be better to see all the same searched items at once. The prices do not seem particularly attractive during sales.
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A
Rating: 4 out of 5
Accessible
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A
Rating: 4 out of 5
Fast shipping
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Intuitive and complete
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A
Rating: 4 out of 5
No issues, accepts Paypal payment which is important to me
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
The delivery time is the only downside, Amazon has set the bar very high
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A
Rating: 4 out of 5
Delivery and refund without issues.
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A
Rating: 3 out of 5
See my message from 17/01 regarding this order.
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A
Rating: 4 out of 5
Good site. Delivery quite fast
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A
Rating: 3 out of 5
More photos would have allowed for a better evaluation of the product, plus
I did not receive an invoice.
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I did not receive an invoice.
A
Rating: 4 out of 5
Serious site with a lot of choices.
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A
Rating: 4 out of 5
The commercial effort made by your services during the negotiation is very interesting. This effort was appreciated by the Management at the signing of the order. The delivery is made within quick deadlines, which is convenient for us, manufacturers.
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