Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2017
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2017
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2017
very large selection of quality products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2017
Very well-stocked site. Additional filters could make the search faster.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2017
Delivery time correct (although not as fast as announced). Then, for the sizes, it's quite approximate. You have to try, you can't rely on it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2017
Pleasant site and easy to navigate. Quick, pleasant, and professional phone reception.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2017
Ok, nothing more
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
Very well-stocked site, there is something for everyone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2016
delivery a bit too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
The colors of the products are not well identifiable, especially in dark shades, put a bit more light in your photos.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
Clear and practical site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2016
It was a gift
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2017
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
Good. Maybe still a little effort to be made on prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2017
Choice and received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2017
The photo on the site does not correspond to reality: the cap received is flatter and less rounded than in the photo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2017
It would be good to indicate a restocking date for the missing products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2017
Really very varied. Many quality items in many fields or needs. Easy-to-use website. Other orders will follow.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2016
Overall, it's a nice site. Positive point, the origins of the products are indicated. However, I had some difficulties with the product search system, which I found not intuitive. For the rest, I have nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2017
I easily found the product I was looking for and the order was very easy to place.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2017
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2017
already known for several years
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2017
clear and easy to use nothing to say
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2017
Package opened during transport, improve the packaging, box not suitable for this transport.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2016
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2016
Refund processed well, thank you. Happy that everything is back in order, I will continue to order my hats from your site..Gérard laxenaire
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2016
great
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2016
lack of follow-up on the order's progress
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2016
very good site matching my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2016
a bit complicated to navigate the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
Very fast shipping and satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2016
15 days delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2016
I won't say anything around me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2016
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2016
First image of the hat does not match the item sent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2016
The site is correct and the products are well described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2016
Very good thank you
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2016
site 'as it should be' nothing exceptional.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2016
the size is not always accurate. I have to make adjustments to keep it in case of wind.
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