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Rating: 4 out of 5
Clear, efficient, reliable.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Delivery quite fast.
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A
Rating: 4 out of 5
The order could have been perfect if the box for a hat wasn't so big. The package didn't fit in the mailbox.
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
very satisfied
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
good quality
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A
Rating: 4 out of 5
Excellent. Unheard of choice and always renewed. Corresponding to the phone, kind and patient.
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A
Rating: 4 out of 5
Announced in store, the quality of service in delivery is respected.
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A
Rating: 4 out of 5
Shipping costs to Switzerland are very high. The part of the site related to pick-up points does not work. I was therefore forced to choose the most expensive option with home delivery. This may be a point to improve.
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A
Rating: 3 out of 5
The product does not match my order but quick reaction from customer service
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A
Rating: 4 out of 5
classic
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A
Rating: 4 out of 5
no problem to report
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A
Rating: 3 out of 5
Site identical to other sites
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Response from Chapellerie Traclet
hello,
thank you for your comment.
What are you waiting for, or what can we do more to better satisfy you?
Best regards
Traclet
thank you for your comment.
What are you waiting for, or what can we do more to better satisfy you?
Best regards
Traclet
A
Rating: 4 out of 5
The instructions for returning a product are more complex than on a usual e-commerce site. No pre-established return document.
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A
Rating: 4 out of 5
serious and modern
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Good site with nice models and no disappointment in quality.
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A
Rating: 3 out of 5
the item is beautiful. but big mistake, size 53 is only 51 cm. I have to return it for a larger one.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Clear and pleasant site. I easily found what I was looking for.
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A
Rating: 3 out of 5
more than 2 weeks delay
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A
Rating: 4 out of 5
No particular comments. I was looking for a product and I found it.
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A
Rating: 4 out of 5
Delivery was perfect! Great for reducing by one size. However, the adhesive on the head reducer doesn't hold and has already come off after one use.
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A
Rating: 4 out of 5
Clear and correct choice
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A
Rating: 4 out of 5
Serious
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A
Rating: 4 out of 5
Quick responses to questions asked: well done!
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A
Rating: 4 out of 5
GOOD AND FAST
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A
Rating: 3 out of 5
No additional reviews
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A
Rating: 4 out of 5
no problems; delivery on time
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A
Rating: 4 out of 5
good site...but the descriptions are not accurate...it is indeed stated that the caps fit all heads because they are elastic, but...the elastic is too short!!...so it's too tight and not covering enough the cap!!...
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A
Rating: 4 out of 5
Good, but when a product is unavailable, it is inaccurate to read 'available soon', since after calling it turns out that the product will only be restocked next season!
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A
Rating: 4 out of 5
Disappointment upon receiving my first package when opening and noticing the size error, a cap size M instead of size L. A call to customer service and 2 days later the issue was resolved, phew! Thank you Traclet for your quick response...
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A
Rating: 3 out of 5
The hat itself is very nice. However, the lining at the forehead poses a real problem with sweating.
Can I order a black 'head reducer' for €9.45, exempting me from the shipping fee of €4.10?
Thank you in advance for your understanding.
Looking forward to your response,
Paul Romier
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Can I order a black 'head reducer' for €9.45, exempting me from the shipping fee of €4.10?
Thank you in advance for your understanding.
Looking forward to your response,
Paul Romier
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Simplified search, but pleasant site
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A
Rating: 4 out of 5
I recommend Traclet without hesitation for the quality of their products. The shipment was made as indicated on the site. The only downside during my order: the delivery. The site indicates Colissimo but the delivery was made by an independent carrier for whom delivery times are apparently not a priority. This does not necessarily depend on Traclet but it affects the overall quality of the service.
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A
Rating: 4 out of 5
Sufficiently complete for a personalized choice
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