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Rating: 4 out of 5
Clear, neat and precise.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
fast and helpful service
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A
Rating: 4 out of 5
The largest selection, and good service.
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A
Rating: 3 out of 5
Attention, delivery to my billing address and not to the delivery address as specified during my order. Bug on the site?
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A
Rating: 3 out of 5
the characteristics are not highlighted
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A
Rating: 4 out of 5
very well made site and meets my expectations
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A
Rating: 4 out of 5
Need to contact by phone
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A
Rating: 4 out of 5
Good site. The hats are well presented
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A
Rating: 3 out of 5
Site not updated!!!
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A
Rating: 4 out of 5
Clear, precise, quality price
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A
Rating: 3 out of 5
It's a shame that I paid for the shipping out of my own pocket and the package didn't arrive at my home, even though I called you to report that my last order amounted to over €100 but since I have a credit note you couldn't manage it.
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A
Rating: 4 out of 5
A lot of choices with very trendy hats! Accessible prices and quality hats. I have been a customer for 1 year and I am delighted!!
The after-sales service is very responsive!
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The after-sales service is very responsive!
A
Rating: 4 out of 5
The site is quite well made
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A
Rating: 3 out of 5
See below
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A
Rating: 4 out of 5
Good site where I have already ordered, without any problems.
This time, with a payment by check, a tiny issue with shipping. But Taclet quickly resolved the problem.
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This time, with a payment by check, a tiny issue with shipping. But Taclet quickly resolved the problem.
A
Rating: 3 out of 5
Commercial and accommodating, attentive (customer service by phone)
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A
Rating: 4 out of 5
Well-made site, with beautiful products and choice.
Too bad there isn't, in addition to the existing photos, a photo of the hat worn by the main face shapes.
For white hats, a different background than white would help to better perceive them.
Translated reviews
Too bad there isn't, in addition to the existing photos, a photo of the hat worn by the main face shapes.
For white hats, a different background than white would help to better perceive them.
A
Rating: 4 out of 5
Very good site, important choice of hats for all styles, accessible prices for quality products.
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A
Rating: 3 out of 5
The site works poorly from a mobile phone.
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A
Rating: 3 out of 5
Easy to use. The sending of the order and delivery is slow.
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A
Rating: 4 out of 5
Good, I like
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A
Rating: 4 out of 5
Clear site, complete (guide to choose the hat size, care tips...), serious, order shipped quickly and customer service available.
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A
Rating: 4 out of 5
Varied choice and fast delivery
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
2 hats ordered, one of them was a bit unstitched (but not due to the packaging). The return and reshipment of another hat were done in a short time, allowing me to have them for my vacation. I probably didn't pay attention on the site but the ordered hats are made in China (I thought they were French). One size fits all for the chosen models (they fit a bit large). Nice hats nonetheless.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
very clear and simple
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A
Rating: 4 out of 5
order, deadline and delivery perfect
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
complete & simple to consult
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A
Rating: 4 out of 5
Very complete, interesting prices. The only small reservation regarding shipping: you must ensure that the chosen pickup point is open as planned ... fortunately the availability of the concerned service by phone helped to resolve a problem independent of Traclet.
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A
Rating: 4 out of 5
Easy search for those who have specific criteria.
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A
Rating: 4 out of 5
friendly
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A
Rating: 4 out of 5
good and especially a large size supplier...
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A
Rating: 3 out of 5
Positive phone contact, very good packaging, superb hat. A downside: the stitching of the headband made by the hat shop (Gambler Panama hat) is not suitable; consequences: headband that comes off and does not offer a harmonious line; need to have it fixed by a professional.
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A
Rating: 4 out of 5
choice, moderate prices, speed of delivery
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A
Rating: 4 out of 5
very respectable
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A
Rating: 4 out of 5
Very easy
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A
Rating: 4 out of 5
Fast delivery, secure packaging
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A
Rating: 4 out of 5
Wide choice, speed of delivery.
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