English 
Français E
Rating: 4 out of 5
Until I was forced to leave a written review, I was completely satisfied.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersV
Rating: 3 out of 5
Bomba hat presented upfront with other misleading photos! and the 'real' photo at the end. I consider there is deception regarding the merchandise. Very disappointed with the model for the price...
Translated reviews
R
Rating: 4 out of 5
I had no problem. Delivery on time by our postman, who is very friendly
Translated reviews
M
Rating: 4 out of 5
the size is correct, the linen material seems to be of good quality and the shipping box is sturdy
Translated reviews
B
Rating: 4 out of 5
everything is OK
Translated reviews
J
Rating: 4 out of 5
everything is very good
Translated reviews
D
Rating: 4 out of 5
Overall satisfaction
Translated reviews
L
Rating: 4 out of 5
A lot of choice, quality hats and the size matches
Translated reviews
W
Rating: 4 out of 5
Very simple site
Translated reviews
G
Rating: 4 out of 5
just okay because the cap in size 58 is too small..
Translated reviews
R
Rating: 4 out of 5
The site is okay
Translated reviews
P
Rating: 3 out of 5
3 stars and not 5 because while the hat is beautiful, it arrived after 3 weeks. It should be specified on the site that some products are 'out of stock' at the time of ordering and not after the purchase. Aside from this detail about the delay, the hat is compliant, of good quality and very beautiful.
Translated reviews
D
Rating: 3 out of 5
Very good site; unfortunately many hats are not available.
Translated reviews
C
Rating: 3 out of 5
Hello, product quality ok, fast shipping, nothing to complain about, a small exception: my head size 60, so I ordered 60cm, cap too big so had to go through the 'sewing' case...
Translated reviews
G
Rating: 4 out of 5
satisfied
Translated reviews
P
Rating: 4 out of 5
Long reception time but due to the supplier.. it would have been nice to inform the customer
Translated reviews
E
Rating: 4 out of 5
Very good, nothing to complain about
Translated reviews
M
Rating: 4 out of 5
Good choice and good service. A bit capricious site. I would have liked to know that my Tacoma Hatland hat was rigid and not soft. Fast and careful delivery. Efficient and understanding after-sales service.
Translated reviews
F
Rating: 4 out of 5
I am satisfied with the hat although the delivery was unusually long (more than 2 months)
Translated reviews
A
Rating: 4 out of 5
Fast delivery of products that meet expectations
Translated reviews
B
Rating: 4 out of 5
A bit tight in size but very good product
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for your feedback! We are delighted to hear that you appreciate the quality of our product. We also understand that the size may sometimes not fit perfectly, and we take your comments into consideration to continue improving our offerings. Please feel free to explore our sizing tips on our site to ensure an optimal fit for your future purchases.
Best regards
Traclet sebastien
Thank you for your feedback! We are delighted to hear that you appreciate the quality of our product. We also understand that the size may sometimes not fit perfectly, and we take your comments into consideration to continue improving our offerings. Please feel free to explore our sizing tips on our site to ensure an optimal fit for your future purchases.
Best regards
Traclet sebastien
J
Rating: 4 out of 5
as expected
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for your positive feedback! We are delighted that your experience met your expectations. Your satisfaction is our priority, and your comments help us to continuously improve. We hope to see you soon on our site to discover our new collections!
Best regards,
TRACLET Sébastien
Thank you for your positive feedback! We are delighted that your experience met your expectations. Your satisfaction is our priority, and your comments help us to continuously improve. We hope to see you soon on our site to discover our new collections!
Best regards,
TRACLET Sébastien
J
Rating: 4 out of 5
There should be a larger selection of nightcaps
Translated reviews
V
Rating: 4 out of 5
Everything went well, and I received the item quickly, which meets my expectations.
Translated reviews
F
Rating: 4 out of 5
Hat conforms to what I wanted, super classy and of good quality
Translated reviews
B
Rating: 3 out of 5
The promise of fast delivery is a lure. I had to call to know the delays... the product was awaiting restocking. To get the products I needed, I had to modify my order.
Translated reviews
C
Rating: 4 out of 5
Not always easy to find what you are looking for on the site but that's normal given the wide choice. Fast delivery.
Translated reviews
P
Rating: 3 out of 5
on the seller's site, the hat I ordered supposedly came from Italy. However, when I received it, surprisingly, it is made in CHINA. Moreover, it is a size 58 and I needed a 56 head size, there you go!
Translated reviews
C
Rating: 4 out of 5
The procedure for selecting items on the site is easy. Delivery was fast (unlike my purchase from the previous year.) However, once the order is sent and paid for, it would be nice and useful for the customer to be informed of the delivery time.
For me, the items are quite satisfactory (quality and look!)
Translated reviews
For me, the items are quite satisfactory (quality and look!)
F
Rating: 4 out of 5
Beautiful product
Translated reviews
P
Rating: 4 out of 5
No particular comments regarding the site.
However, no clarification on the delivery time.
Pleasant reception on the phone and possibility of obtaining a different color from the site.
Translated reviews
However, no clarification on the delivery time.
Pleasant reception on the phone and possibility of obtaining a different color from the site.
J
Rating: 4 out of 5
Very good and very fast, well done, keep it up, thank you
Translated reviews
P
Rating: 4 out of 5
correct product
Translated reviews
R
Rating: 4 out of 5
Good site
Translated reviews
P
Rating: 4 out of 5
baba
Translated reviews
M
Rating: 3 out of 5
Beautiful hat but a 2-month delay to receive it...
Translated reviews
P
Rating: 3 out of 5
Very fast and careful shipping. Large selection. The only downside: the cotton beanie article is smaller than expected for a 'one size fits all'. The photograph of the article worn is not realistic on an 'adult head'; the beanie is neither as large nor as stretchy as it appears in the photo.
Translated reviews
B
Rating: 4 out of 5
Correct delivery.
Delivery time and location not compliant
Translated reviews
Delivery time and location not compliant
P
Rating: 4 out of 5
I recommend this site
Translated reviews
M
Rating: 4 out of 5
nothing to say
best regards
Translated reviews
best regards