Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2016
satisfied with my first purchase, my second order was for the Traclet hat shop.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2016
good thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2016
Very responsive site, good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2016
A very efficient customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2016
Good, no problems to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2016
The site is very well designed!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2016
The site is quite user-friendly. Information on product availability is not always consistent, but the team is very responsive. And thank you for the last-minute product change.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2016
Thank you very much, there are no problems on my side.
Best regards, M. TONON
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2016
detail sizes more finely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2016
Before ordering, I called to get information about one of the products. I appreciated being informed immediately, in a very professional and courteous manner.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2016
well-designed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2016
Good, but the colors of the hats are slightly different..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2016
rather well stocked
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2016
a very good quality price site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2016
verified reviews you annoy me_
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2015
The delivery time was much longer than announced unfortunately. For the rest, the team was very pleasant and reachable by phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2016
I ordered for the first time, very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2016
I found that there were not enough photos with hats worn to see what the product looks like: when you don't know much, I think it can really help make a choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2016
I found what I was looking for on this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2016
Relatively long refund time but apparently Traclet has improved its responsiveness
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/03/2016
Acceptable. Light on packaging, I expected at least a hat box.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2016
Too bad there's a lack of size 56 in several models of the presented collections
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2016
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2016
A few hours after my order, I contacted customer service to retract immediately and thus be refunded, I was told that my message had been taken into account, asking me the reason for my cancellation. The next day, I received a shipping confirmation... I find this process a bit cavalier and would give a medium trust to your services. The ordered hat is of good quality and meets the expectations of the person it was intended for but I don't think I will repeat the experience here for the reasons mentioned.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2016
very happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2016
A bit complicated to find the desired products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2016
Lots of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2016
Order respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2016
GOOD
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/02/2016
I requested the exchange of this product.
I will confirm the satisfaction ratings after the transaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2016
Reactive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2016
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2016
Serious site with beautiful items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2016
to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2016
Missing information on size.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2016
good rating because despite a problem with the color of the product that required a return, customer service offered me a smart and suitable arrangement
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2016
Customer service availability very good, fast shipping. Thank you. Best regards
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