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Rating: 4 out of 5
very good and serious company
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good, but there aren't enough choices of hats and caps for summer; It's not the season, but retirees travel all year round and love warm countries
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A
Rating: 4 out of 5
Top!
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A
Rating: 4 out of 5
Complete and efficient
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A
Rating: 3 out of 5
Navigation on the site is very good but in terms of delivery, some misses. A bad label impression almost prevented delivery, to be monitored!
However, the management of problems by the site is efficient and quick.
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However, the management of problems by the site is efficient and quick.
A
Rating: 4 out of 5
I have only compliments to make, delivery speed, product quality, everything is perfect
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A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
I like it. This was my second order. Maybe this is due to the season but I didn't find many hats for men, or even unisex ones.
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A
Rating: 3 out of 5
Quality products but problems with the delivery person
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A
Rating: 4 out of 5
Effective, quality, fast.
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A
Rating: 4 out of 5
Everything is fine.
Just the uncertainty regarding the delivery date.
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Just the uncertainty regarding the delivery date.
A
Rating: 4 out of 5
Perfect. Simple and functional
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A
Rating: 4 out of 5
I recommend
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A
Rating: 3 out of 5
Quite clear
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A
Rating: 4 out of 5
Very easy to access
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A
Rating: 4 out of 5
I have known this company for a long time and I am always satisfied with its products and services! Traclet is highly recommended!
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A
Rating: 3 out of 5
Fragile packaging, delays over 72h
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A
Rating: 4 out of 5
Very good responsiveness for a size issue
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A
Rating: 3 out of 5
Delivery time longer than the expected time
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The shipment was fast
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A
Rating: 4 out of 5
Delivery slower than the last order
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A
Rating: 4 out of 5
Fast and confirmed delivery.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
it's generally a good site.
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A
Rating: 4 out of 5
a very large selection, easy navigation, but prices are not what they used to be and sometimes sizes are missing.
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A
Rating: 4 out of 5
It would be nice if in each batch of photos, there was systematically one showing the hat worn by a model. This would give a better idea of what it looks like.
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A
Rating: 4 out of 5
Serious site, possibility to return the purchased item, descriptions sometimes insufficient or incorrect which can lead to the return of the merchandise.
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A
Rating: 4 out of 5
the site is very clear and easy to use. The transport times are respected. Just a note regarding the packaging which can be easily observed. So it may be subject to theft during transport. Best regards
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A
Rating: 4 out of 5
Very clear site well presented.
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A
Rating: 4 out of 5
Everything is perfect
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A
Rating: 4 out of 5
easy to access and rich in information
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A
Rating: 4 out of 5
super packaging
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A
Rating: 4 out of 5
good evening, I haven't looked at all your products, but the product I was looking for I found easily. thank you.
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A
Rating: 4 out of 5
Very wide choice of models. Description sheet with several views of the product. Lists of available colors and sizes.
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A
Rating: 3 out of 5
Finally received my hat after 2 and a half months of waiting! The quality is there! Unfortunately, we waited impatiently for nothing because we got the size wrong and have to return the item and maybe reorder another one?
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A
Rating: 4 out of 5
large choice
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
A small relational incident with a staff member, very well handled by the manager. I wasn't very refined myself. Good company.
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A
Rating: 3 out of 5
1. I still have a bit of trouble finding what I'm looking for.
For example, if I'm looking for a cap, it takes several operations to see everything that exists in the store.
2. When a product is not available, you can request to be informed when it is available again. But then we continue to receive promotional emails unrelated to this request.
Translated reviews
For example, if I'm looking for a cap, it takes several operations to see everything that exists in the store.
2. When a product is not available, you can request to be informed when it is available again. But then we continue to receive promotional emails unrelated to this request.