Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2015
The choice on mobile is more complicated and the filter is difficult to use as it regularly resets.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2015
Order compliant
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2015
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2015
It's okay, I would buy more if it were generally cheaper. Important thing, the BRAND does not appear on some delivered products!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2015
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2015
Packaging not very elegant or even unhygienic for a rather high-end product.
Delivery times not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2015
Clear site with easy navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2015
Well-organized site, hat arrived very quickly as expected just before Christmas
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2015
Very responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2015
A very large choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2015
Lots of choices for everyone
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
Delivery times are correct, and the package was in good condition. I would have just liked to have a box for the hat. Otherwise satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2015
exorbitant delivery time - quality of the hat good without being really excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2015
Practical and complete
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2015
when I placed my order, I was entitled to a few cents gift that I wanted to turn into two additional cork strips.
You told me by phone to specify it in a special box, which I did, but alas upon arrival of the package....nothing but the two ordered and paid for.
Too bad it was almost a 100% without fault
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2015
Very effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2015
in accordance with the request
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2015
A specialist I recommend! Not 5 stars to stay in the improvement process... ;-) . Well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
the hat received doesn't suit me very well, that's the problem with online orders. I was too lazy to return it. But the speed and quality of the shipment were very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2015
a lot of choices, good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
interesting site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2015
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2015
Clear site, fast delivery, packaging a bit light
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2015
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
Very good service, from order handling to delivery.
Complete site, sometimes a bit too much, a lot of choices.
When you love hats and especially
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
delivery within 48h0
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
Very good site. Just a suggestion for the site with a possible addition of a virtual cart section like a wishlist or desire list. A place to
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2015
Nothing to say about the hat, just the hat box was damaged upon arrival... Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2015
a slightly thicker envelope would have sufficed
Box too big (ecology!)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
multi-criteria search to develop
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2015
No observation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2015
There are not enough recent photos. We should see the cap worn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
Not very practical in terms of search, but okay otherwise.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2015
out of three items only one was as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2015
Good
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