Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 23/09/2015 à 18h23 following a purchase from 14/09/2015

Clear site, perfectly accessible on smartphone or tablet.

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Acheteur Vérifié

Published on 23/09/2015 à 08h01 following a purchase from 14/09/2015

very available by phone

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Acheteur Vérifié

Published on 22/09/2015 à 20h08 following a purchase from 04/07/2015

The manufacturing time (more than two months, even in summer) is not in line with the notion of a product in stock listed on the website

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Acheteur Vérifié

Published on 22/09/2015 à 10h09 following a purchase from 14/09/2015

good site, simple and quite intuitive, categories are well visible

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Acheteur Vérifié

Published on 22/09/2015 à 10h08 following a purchase from 13/09/2015

Fast shipping.

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Acheteur Vérifié

Published on 22/09/2015 à 09h54 following a purchase from 13/09/2015

good

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Acheteur Vérifié

Published on 22/09/2015 à 09h40 following a purchase from 11/09/2015

The internet site looks a bit messy, and also filtering does not always work properly.

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Acheteur Vérifié

Published on 22/09/2015 à 08h17 following a purchase from 12/09/2015

Beautiful selection, beautiful hats.

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Acheteur Vérifié

Published on 19/09/2015 à 10h04 following a purchase from 10/09/2015

The only reservation concerns the packaging that arrived open, otherwise the product is compliant and to size

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Acheteur Vérifié

Published on 17/09/2015 à 10h31 following a purchase from 06/09/2015

Good

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Acheteur Vérifié

Published on 17/09/2015 à 07h48 following a purchase from 08/09/2015

good quality. delivery on time + gifts given on future orders. perfect

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Acheteur Vérifié

Published on 16/09/2015 à 08h13 following a purchase from 07/09/2015

The hat was of quality that's for sure! Both in material and style. Too bad it's a downgraded item because there was a stain inside

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Acheteur Vérifié

Published on 15/09/2015 à 23h43 following a purchase from 05/09/2015

Professional

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Acheteur Vérifié

Published on 15/09/2015 à 21h18 following a purchase from 01/09/2015

serious, efficient

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Acheteur Vérifié

Published on 15/09/2015 à 17h53 following a purchase from 05/09/2015

see order content

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Acheteur Vérifié

Published on 15/09/2015 à 14h00 following a purchase from 04/09/2015

Shipping time respected, beautiful model and large choice, well done keep it up

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Acheteur Vérifié

Published on 13/09/2015 à 17h52 following a purchase from 01/09/2015

Items easy to find.

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Acheteur Vérifié

Published on 12/09/2015 à 21h26 following a purchase from 26/08/2015

Good product quality. Shipping could be faster.

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Acheteur Vérifié

Published on 12/09/2015 à 10h07 following a purchase from 04/09/2015

good

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Acheteur Vérifié

Published on 12/09/2015 à 08h29 following a purchase from 03/09/2015

Too bad there is shipping to pay.

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Acheteur Vérifié

Published on 08/09/2015 à 22h04 following a purchase from 28/08/2015

Very serious site - Delivery time followed and very fast

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Acheteur Vérifié

Published on 08/09/2015 à 07h46 following a purchase from 30/08/2015

Not easy to choose the size of a cap; you always doubt...

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Acheteur Vérifié

Published on 08/09/2015 à 06h19 following a purchase from 29/08/2015

Good

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Acheteur Vérifié

Published on 06/09/2015 à 02h26 following a purchase from 24/08/2015

Good

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Acheteur Vérifié

Published on 05/09/2015 à 10h23 following a purchase from 27/08/2015

Very good
Fast
Thank you

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Acheteur Vérifié

Published on 05/09/2015 à 07h23 following a purchase from 27/08/2015

Surely, a unclear step since I was sure I ordered in white and not in beige.

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Acheteur Vérifié

Published on 04/09/2015 à 15h27 following a purchase from 26/08/2015

Site with good navigation on products, simple and effective

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Acheteur Vérifié

Published on 04/09/2015 à 07h56 following a purchase from 27/08/2015

THE REQUESTED COLOR WAS ANTHRACITE. YOU SENT ME A BLUE CAP. IMPROVE THE VERIFICATION SERVICE

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Acheteur Vérifié

Published on 03/09/2015 à 09h09 following a purchase from 25/08/2015

Wide choice of models, good quality of packaging

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Acheteur Vérifié

Published on 02/09/2015 à 12h08 following a purchase from 25/08/2015

Nothing to report

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Acheteur Vérifié

Published on 02/09/2015 à 07h45 following a purchase from 24/08/2015

very good site! fast delivery and careful order.

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Acheteur Vérifié

Published on 01/09/2015 à 12h57 following a purchase from 23/08/2015

Good but for some hats displayed in brown color, the photo does not match the color.

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Acheteur Vérifié

Published on 01/09/2015 à 10h10 following a purchase from 09/08/2015

I would have rated it very good but the delivery was a bit long.

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Acheteur Vérifié

Published on 01/09/2015 à 08h31 following a purchase from 22/08/2015

Well organized

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Acheteur Vérifié

Published on 01/09/2015 à 07h36 following a purchase from 21/08/2015

My first order: perfect. My second order for the same product in 60 cm the color is not the one requested. I wanted anthracite you sent me a blue one. The verification service needs to be improved.

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Acheteur Vérifié

Published on 29/08/2015 à 09h11 following a purchase from 21/08/2015

Good site

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Acheteur Vérifié

Published on 27/08/2015 à 08h39 following a purchase from 18/08/2015

Very good

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Acheteur Vérifié

Published on 26/08/2015 à 10h14 following a purchase from 18/08/2015

Fast delivery, customer service easily reachable. However, there is still the problem of package tracking. (Colissimo tracking links not functional)

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Acheteur Vérifié

Published on 25/08/2015 à 08h03 following a purchase from 16/08/2015

very good!!! wide choice of products.

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Acheteur Vérifié

Published on 21/08/2015 à 21h42 following a purchase from 07/08/2015

Good site with well-detailed products, however an error occurred in my order, I received a Joes Pignappa brown cap - Stetson ref 1990 instead of a Joes brown Stetson cap ref 340 (in leather with a perforated back part).
However, to avoid various formalities for a return, I decided to keep it since it suited me and I had hesitated with this one (being at the same price as the other at the time of purchase if my memory serves me right which is no longer the case today).
I think I will order again on this site because this cap remains a good product and the delivery was made quickly in careful packaging, only next time I will contact the store directly to be sure there are no errors in my order.
I hope to be able to give 5 stars to the site during my next order.

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