Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2013
A SERIOUS HOUSE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2013
I am happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2013
The navigation tool is quite comprehensive but the size selection is not ergonomic (no overlap between US and FR sizes, cannot make co-selection)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2013
there is room for improvement in the presentation of accessories. I discovered afterwards that you had 'simple' hat boxes at €10 that I regret not having ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2013
good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2012
The cap arrived with a lot of delay (about 4 weeks) so I called the company to find out what was happening. I could not get reliable information: 'it will arrive next week'; Ultimately, I had to give up and wait.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2013
clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2013
more photos of the hats (different angles) would be welcome so we can better assess their shape
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2012
I am satisfied with the site, and the compliance of my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2013
good management of the shipment
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2013
New site very practical and very pleasant to browse. Just a small display problem in the Customer Account (Colissimo links overlapping the order summary)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2013
the site is well made. you can easily find what you're looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2012
well-made site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2013
well-made site, the availability information is pessimistic! TH4: announced 3 weeks, arrived in 3 days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2013
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2013
Rather well made
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2013
Correct quality, size a bit too big!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2013
Wide choice and fast shipping. No issues and quality product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2013
clear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2012
the site is very pleasant, it could be even more ergonomic, intuitive in use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2013
Site that presents the products well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/03/2013
The site is not very clear for finding what you are looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2013
a lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2013
very correct site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2013
Very good product, but a bit expensive for my taste. I am very happy with it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2012
I found what I was looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2012
very good, the items are described quite well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2013
I AM VERY HAPPY WITH THE CAP I ORDERED, IT HAS CLASS, I USE IT MAINLY ON BOARD MY CONVERTIBLE.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2013
Clear and pleasant site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2013
User-friendly, and responsive in delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2013
Well-designed and easy to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2013
Not just the site but the person on the phone was very friendly, an attitude that reassured me in my choice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2013
varied articles but for Tilley hats a size matching would have been very practical ...seen on other sites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2013
pleasant site, many possible choices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2013
Overall I am happy, a lot of choices, easy to navigate, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2012
Not bad choices, but the response time to questions is sometimes variable Victim of its success?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2013
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2013
I was very satisfied with the quality of the cap you sent me. However, I had asked for size 57 and received size 56 so it is difficult to wear and very tight. This makes me not very happy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2013
Pleasant site but the delivery time was not respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2013
Very pleasant, varied
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