Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I thought I would be delivered sooner than that. And I also thought I had settled everything for my order, I had to pay customs duties again, I find it a bit too much in taxes. The package is perfect.
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De Genève C.
Rating: 3 out of 5
following a purchase from 13/05/2024
Delivery: forgotten and paid. I had to remind the supplier that the shipment had not taken place
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Gérard T.
Rating: 4 out of 5
following a purchase from 07/08/2024
The delivery time announced at the time of the order was respected and the product, in accordance with my order, was received in careful packaging. A flawless performance
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Patrice R.
Rating: 3 out of 5
following a purchase from 24/06/2024
Nothing to complain about the site itself. I have something to say about the size of the received products which are too small. This is the second time this has happened. The first time it was a gift that was given to me - a winter cap in size 63 - which corresponded at most to size 61. Therefore, I never wore it. This time I ordered a cap - Le Coteau - supposedly size 64 and it measures 61.5. The second - flat cap Brit cotton - is an XXL which, according to the size chart on the Traclet site, should go up to 63. It also measures 61.5 cm.
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Maya L.
Rating: 3 out of 5
following a purchase from 14/08/2024
Rather satisfied, very good responsiveness in message exchanges
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Grégory D.
Rating: 3 out of 5
following a purchase from 05/09/2024
Good, fast delivery and well-protected item, unfortunately the quality of the caps decreases a bit over time, irregularities in shapes, fabrics, cuts, etc...
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Jean-François B.
Rating: 4 out of 5
following a purchase from 03/08/2024
Delay problem on a beret! That it was no longer in stock! Otherwise ok!
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Sotha S.
Rating: 3 out of 5
following a purchase from 04/09/2024
Perfect delivery. The product a bit disappointing. Closer to a costume than expected.
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Catherine G.
Rating: 3 out of 5
following a purchase from 31/08/2024
Price and quality of the panama correct, except the name is placed on the ribbon outside while I thought the personalization was inside. Too bad. And the ribbon is neither sewn nor glued, it is not nice at all.
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Maurice H.
Rating: 4 out of 5
following a purchase from 09/08/2024
Slow but correct
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Claude P.
Rating: 3 out of 5
following a purchase from 27/08/2024
Nothing to report.
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Dominique R.
Rating: 4 out of 5
following a purchase from 30/08/2024
The delivery was fast
The quality of the product is impeccable
But the service is average because the color was not respected, the trims are red and I had ordered blue
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Thierry M.
Rating: 4 out of 5
following a purchase from 27/08/2024
Navigation is not a problem.
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Virginie L.
Rating: 3 out of 5
following a purchase from 26/08/2024
Difficult to find returns
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Yves M.
Rating: 4 out of 5
following a purchase from 26/08/2024
Serious and very professional company
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Jacqueline M.
Rating: 4 out of 5
following a purchase from 26/08/2024
Easy navigation
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Gisèle A.
Rating: 4 out of 5
following a purchase from 22/08/2024
Quality hat
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Nicolas C.
Rating: 4 out of 5
following a purchase from 06/08/2024
None
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Joëlle D.
Rating: 4 out of 5
following a purchase from 20/08/2024
The site is clear, presents many quality items at all prices. I bought two hats, one of which is a foldable Panama that just didn't want to roll up. The TRACLET customer service communicated tips to achieve this, and it worked. The two items, although different, are beautiful and well made. I am very satisfied with them.
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Aurélien G.
Rating: 3 out of 5
following a purchase from 07/07/2024
It's a beautiful hat, but the braid is not at all the same and very wide, and very shiny, I wanted to use it for re-enactment but it won't work in its current state. Regarding size, I have already ordered an identical tricorn on the site, but the size is wider this time, without being excessively different.
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Jean-Claude L.
Rating: 4 out of 5
following a purchase from 03/08/2024
Limited choice in sizes for certain brands offering original products. Otherwise, a very large selection. Search criteria system to refine.
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Virginie G.
Rating: 4 out of 5
following a purchase from 10/08/2024
A lot of choices. But the search system is a bit hit or miss.
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Alain M.
Rating: 4 out of 5
following a purchase from 18/08/2024
A bit bulky box
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Marie-Christine D.
Rating: 4 out of 5
following a purchase from 01/08/2024
Very good
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Richard M.
Rating: 4 out of 5
following a purchase from 12/08/2024
Quite a significant choice.
Too bad your prices are significantly higher than your competitors for the same product.
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Jacqueline B.
Rating: 4 out of 5
following a purchase from 12/08/2024
Good
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Eveline F.
Rating: 4 out of 5
following a purchase from 15/07/2024
Very good for the site. Perfect for delivery.
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Maud P.
Rating: 4 out of 5
following a purchase from 03/08/2024
Great site
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Françoise N.
Rating: 4 out of 5
following a purchase from 07/08/2024
Easy navigation on the site. Following a problem with the sun, I found the right product, easy to maintain.
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Alain Z.
Rating: 4 out of 5
following a purchase from 28/07/2024
Well-made site and practical to find your way around.
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Francois W.
Rating: 3 out of 5
following a purchase from 28/03/2024
I thought I was buying a Canadian product while it is made in China and I find it really expensive for a Chinese product as well as complicated to register for a lifetime warranty, I gave up on it
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Thierry G.
Rating: 4 out of 5
following a purchase from 06/08/2024
Choice in references, products matching the description and quality, prices not prohibitive, fast shipping. Occasional appearances of products for women while the 'man' filter is activated, but that's a detail. Good site, very satisfied.
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Patrick G.
Rating: 4 out of 5
following a purchase from 15/07/2024
Very nice quality, reasonable price, however the delay is a bit too long.
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Gilbert M.
Rating: 3 out of 5
following a purchase from 27/07/2024
Delivery was done correctly. Elegant hat.
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Henri B.
Rating: 3 out of 5
following a purchase from 30/07/2024
My hat arrived very wrinkled. I don't know how to recover it. Disappointed with the packaging!!!!
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Laurence B.
Rating: 4 out of 5
following a purchase from 22/07/2024
Good site but the filters on the products do not always work correctly...
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Michel B.
Rating: 4 out of 5
following a purchase from 29/07/2024
The small pin only had one hook. I found it at the bottom of the box and therefore impossible to put it back in place. The rest is very good.
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Laure M.
Rating: 4 out of 5
following a purchase from 25/06/2024
Good selection but unfortunately not for small heads, little choice for head sizes -54cm. With 2 cork reducers and some DIY it can be arranged but it spoils the pleasure a bit at delivery.
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Marc L.
Rating: 4 out of 5
following a purchase from 19/07/2024
Faster delivery than announced. Product matching my expectations.
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Nathalie H.
Rating: 4 out of 5
following a purchase from 20/07/2024
The gift is very much appreciated, delivered on time.....perfect.
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