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Rating: 4 out of 5
Beautiful cap that adds style and comfortable in cotton
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
TB
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Response from Chapellerie Traclet
Hello Jacques,
Thank you for your positive feedback and we are delighted that you are satisfied with your experience. Your opinion touches us and encourages us to continue offering you the best.
Best regards,
The Traclet shop team.
Thank you for your positive feedback and we are delighted that you are satisfied with your experience. Your opinion touches us and encourages us to continue offering you the best.
Best regards,
The Traclet shop team.
C
Rating: 4 out of 5
Hello, order compliant with expectations, delivery also. I validate
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Response from Chapellerie Traclet
Hello Chantal,
We sincerely thank you for your positive feedback! We are delighted that your order met your expectations and that the delivery went smoothly.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your positive feedback! We are delighted that your order met your expectations and that the delivery went smoothly.
Best regards,
The Traclet Hat Shop Team
I
Rating: 4 out of 5
Very happy with my purchase. A bit disappointed with the delivery time being longer than expected.
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Response from Chapellerie Traclet
Hello Isabelle,
We warmly thank you for your positive feedback and are delighted to hear that you are satisfied with your purchase. We take note of your comment regarding the delivery time and will do our best to improve this experience in the future.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback and are delighted to hear that you are satisfied with your purchase. We take note of your comment regarding the delivery time and will do our best to improve this experience in the future.
Best regards,
The Traclet Hat Shop Team
C
Rating: 3 out of 5
The hat is pretty but it is soft and fragile. I expected a rigid weave that holds.
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Response from Chapellerie Traclet
Hello Catherine,
We sincerely thank you for your feedback. We are delighted that you like the hat, although we understand your expectation regarding the rigidity of the weaving. Your opinion is valuable and helps us improve our offering.
Best regards,
The boutique team
We sincerely thank you for your feedback. We are delighted that you like the hat, although we understand your expectation regarding the rigidity of the weaving. Your opinion is valuable and helps us improve our offering.
Best regards,
The boutique team
J
Rating: 3 out of 5
The size of the hat is a bit too big but it's impossible to use one of the adhesive strips because then it's impossible to wear the hat. But also for a hat designed for even hotter regions than others? Today it seems incredible this hat is very thick, warm and its color does not help the problem. Good luck!
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Response from Chapellerie Traclet
Hello Jean Claude,
Thank you for taking the time to share your experience. We are delighted that you found our hat interesting, even though we understand your concerns regarding the size and warmth. Your feedback is valuable to us and will help us improve our products.
For the inner strips, they are simply placed by lifting the large inner band (the part that touches your head) and once placed, you just need to put this large band back and the strip holds naturally.
If needed, we can make you a video.
Best regards,
The Traclet Hat Team
Thank you for taking the time to share your experience. We are delighted that you found our hat interesting, even though we understand your concerns regarding the size and warmth. Your feedback is valuable to us and will help us improve our products.
For the inner strips, they are simply placed by lifting the large inner band (the part that touches your head) and once placed, you just need to put this large band back and the strip holds naturally.
If needed, we can make you a video.
Best regards,
The Traclet Hat Team
G
Rating: 4 out of 5
very nice item
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Response from Chapellerie Traclet
Hello Ghislaine,
We sincerely thank you for your positive feedback and are delighted that you like our article. Your satisfaction is our greatest reward and we hope to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team
We sincerely thank you for your positive feedback and are delighted that you like our article. Your satisfaction is our greatest reward and we hope to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team
G
Rating: 4 out of 5
Well received and in good condition
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Response from Chapellerie Traclet
Hello Guy,
Thank you for your positive feedback and we are delighted to hear that your order arrived in good condition. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team.
Thank you for your positive feedback and we are delighted to hear that your order arrived in good condition. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team.
J
Rating: 4 out of 5
Delivery conforms to my order, item well packaged, deadline respected.
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Response from Chapellerie Traclet
Hello Jean Luc,
We sincerely thank you for your positive feedback. We are delighted to learn that your order was compliant and well delivered. Your satisfaction is our priority, and your comments encourage us to continue in this direction.
Best regards,
The Traclet Hat Shop team.
We sincerely thank you for your positive feedback. We are delighted to learn that your order was compliant and well delivered. Your satisfaction is our priority, and your comments encourage us to continue in this direction.
Best regards,
The Traclet Hat Shop team.
R
Rating: 4 out of 5
Product and delivery time ok ... but packaging lacks quality, too bad.
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N
Rating: 4 out of 5
Very good products. Too bad for the 3-week stock outage.
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F
Rating: 4 out of 5
Very good product
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Response from Chapellerie Traclet
Hello Francis,
We sincerely thank you for your positive feedback and are delighted that you liked our product. Your satisfaction is our priority and we would be happy to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your positive feedback and are delighted that you liked our product. Your satisfaction is our priority and we would be happy to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team
N
Rating: 4 out of 5
Speed of shipping. I would have liked to receive the item in a nice package
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Response from Chapellerie Traclet
Hello Nathalie,
We sincerely thank you for your positive feedback and are delighted that the speed of delivery met your expectations. Your comments regarding the packaging are valuable and we will take them into account to improve our customers' experience.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your positive feedback and are delighted that the speed of delivery met your expectations. Your comments regarding the packaging are valuable and we will take them into account to improve our customers' experience.
Best regards,
The Traclet Hat Shop Team
J
Rating: 4 out of 5
Perfectly perfect
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Response from Chapellerie Traclet
Hello Jean-Philippe,
A big thank you for your enthusiastic feedback! We are delighted that you found your experience at Chapellerie Traclet satisfactory. Your satisfaction is our greatest reward.
Best regards,
The boutique team
A big thank you for your enthusiastic feedback! We are delighted that you found your experience at Chapellerie Traclet satisfactory. Your satisfaction is our greatest reward.
Best regards,
The boutique team
A
Rating: 3 out of 5
Very nice in the photo but the edges are not rigid so more bucket hat than hat, too bad the color is very nice.
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Response from Chapellerie Traclet
Hello Andre,
Thank you for taking the time to share your feedback. We are glad that you like the color, and we take note of your comments regarding the rigidity of the edges. Your feedback is valuable to us.
Best regards,
The shop team.
Thank you for taking the time to share your feedback. We are glad that you like the color, and we take note of your comments regarding the rigidity of the edges. Your feedback is valuable to us.
Best regards,
The shop team.
S
Rating: 4 out of 5
Detailed and compliant description. Very fast shipping. Perfect.
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. We are delighted that our description and the speed of delivery met your expectations. We would be happy to see you again soon in our online store.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback. We are delighted that our description and the speed of delivery met your expectations. We would be happy to see you again soon in our online store.
Best regards,
The Traclet Hat Shop Team
E
Rating: 4 out of 5
Hat delivered on time and meets our wishes, thank you
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M
Rating: 4 out of 5
Ras
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G
Rating: 4 out of 5
RAS
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C
Rating: 4 out of 5
Good but the color of the hat does not match the photo displayed on the site at all
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D
Rating: 4 out of 5
speed of shipping
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M
Rating: 4 out of 5
I was misled by the color of the hat in the photo on the site. I therefore had to return my first order to get a white Panama: loss of time and additional costs. Otherwise, wide choice of hats, good packaging and speed of delivery.
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M
Rating: 3 out of 5
The quality of the hat is much lower than what the photos suggested.
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Response from Chapellerie Traclet
Hello Martin,
Thank you for your feedback and we are glad that you took the time to share your opinion. We ensure that our products reflect the quality we wish to offer our customers, and your feedback is valuable to us. Please do not hesitate to contact us for any questions or additional needs.
Best regards,
The Traclet Hat Shop Team.
Thank you for your feedback and we are glad that you took the time to share your opinion. We ensure that our products reflect the quality we wish to offer our customers, and your feedback is valuable to us. Please do not hesitate to contact us for any questions or additional needs.
Best regards,
The Traclet Hat Shop Team.
J
Rating: 3 out of 5
Product seems to be of quality but size choice not suitable
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Response from Chapellerie Traclet
Hello Jean-Marc,
Thank you for your feedback. We are delighted that you find the product of quality, and we take note of your comments regarding the size choice. Your satisfaction is important to us and we are constantly striving to improve our offer.
Best regards,
The Traclet Hat Team.
Thank you for your feedback. We are delighted that you find the product of quality, and we take note of your comments regarding the size choice. Your satisfaction is important to us and we are constantly striving to improve our offer.
Best regards,
The Traclet Hat Team.
C
Rating: 4 out of 5
I placed my order on May 4th. On June 4th, seeing nothing arrive, I made a follow-up which achieved the desired goal. The material is very good, good quality. Ultimately, the delay for me is unacceptable.
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Response from Chapellerie Traclet
Hello Christophe,
We sincerely thank you for your feedback. We are delighted to learn that you are satisfied with the quality of our products. Your comment on the delivery time is valuable to us, and we will continue to work to improve our service.
Best regards,
The shop team.
We sincerely thank you for your feedback. We are delighted to learn that you are satisfied with the quality of our products. Your comment on the delivery time is valuable to us, and we will continue to work to improve our service.
Best regards,
The shop team.
D
Rating: 4 out of 5
Satisfied with the product. A bit surprised to have been directed to a different pickup point than the one I chose. This could have been problematic.
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M
Rating: 4 out of 5
I bought 4 hats and I am delighted with them, excellent quality. One negative point, the deadlines are not always respected and no one gives news about the order.
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M
Rating: 4 out of 5
More than 10 days after shipping, my order has not yet been received but my package seems to have been found
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B
Rating: 4 out of 5
Nothing to say about the quality of the products, but very big problems with returns, impossible to pay with 3 different cards
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J
Rating: 4 out of 5
The product, a large hat with neck cover, corresponds exactly to the expected product and the desired quality. Justified price.
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Response from Chapellerie Traclet
Hello Jean Michel,
We warmly thank you for your positive feedback! We are delighted to learn that the hat met your expectations. Don't hesitate to come back and visit us to discover our new products.
Best regards,
The Traclet Hat Team
We warmly thank you for your positive feedback! We are delighted to learn that the hat met your expectations. Don't hesitate to come back and visit us to discover our new products.
Best regards,
The Traclet Hat Team
J
Rating: 4 out of 5
Hello. I ordered a Breton hat. But I found it not very well made. And the ribbon a bit too short at the back. It would be good if you could compare it with an old hat. I still give a good rating. Thank you.
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A
Rating: 3 out of 5
satisfied with the product but not with the shipping: the lockers don't work well, it took us 15 minutes for 2! ..to succeed
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J
Rating: 4 out of 5
Transaction without issues.
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F
Rating: 4 out of 5
Quality cap. However, the color is less navy blue than in the photo on the site
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A
Rating: 4 out of 5
Good product and fast delivery
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C
Rating: 4 out of 5
Excellent
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D
Rating: 4 out of 5
Speed and good product
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Response from Chapellerie Traclet
Hello Dominique,
We sincerely thank you for your positive review and are delighted to learn that you appreciated the speed of our service as well as the quality of our products. Your satisfaction is our priority, and we hope to welcome you again soon on our "Chapellerie Traclet" website.
Best regards,
The Chapellerie Traclet team.
We sincerely thank you for your positive review and are delighted to learn that you appreciated the speed of our service as well as the quality of our products. Your satisfaction is our priority, and we hope to welcome you again soon on our "Chapellerie Traclet" website.
Best regards,
The Chapellerie Traclet team.
R
Rating: 3 out of 5
Hello, Thank you for your message regarding my order JYBLBVQAO. I am pleased to have ordered from Chapellerie Traclet — however, I have not yet received the hat to this day. Could you please check on the delivery status and provide me with an update? Thank you very much, and see you soon! Best regards, RS Field
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Response from Chapellerie Traclet
Hello Robert,
Thank you for taking the time to share your opinion and for choosing Chapellerie Traclet. We are sorry to learn that you have not yet received your hat. We will check the status of your delivery and get back to you shortly with an update.
Thank you for your patience and see you soon!
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your opinion and for choosing Chapellerie Traclet. We are sorry to learn that you have not yet received your hat. We will check the status of your delivery and get back to you shortly with an update.
Thank you for your patience and see you soon!
Best regards,
The Chapellerie Traclet team
S
Rating: 3 out of 5
All my current hats are size 57; your 57 size is too big
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V
Rating: 4 out of 5
Not very good condition
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Response from Chapellerie Traclet
Hello Valerij,
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are sorry to learn that some aspects of your experience did not meet your expectations. We place great importance on the quality of our products and would be happy to discuss this further with you to improve our services. Please do not hesitate to contact us with any suggestions or comments.
Best regards,
The Chapellerie Traclet team
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are sorry to learn that some aspects of your experience did not meet your expectations. We place great importance on the quality of our products and would be happy to discuss this further with you to improve our services. Please do not hesitate to contact us with any suggestions or comments.
Best regards,
The Chapellerie Traclet team