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Rating: 4 out of 5
The items are in accordance with my order.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersF
Rating: 3 out of 5
Disappointed with the item and the quality/price ratio
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C
Rating: 3 out of 5
The package was very damaged. Fortunately, the cap was well protected. Happy ending. The cap is as I hoped
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M
Rating: 4 out of 5
EASY TO USE SITE. QUALITY PRODUCT. HOWEVER, IT REMAINS COMPLICATED TO BUY A HAT ONLINE. REGARDING SIZE AND POSSIBLY STYLE. I THINK IT SHOULD BE EASIER TO RETURN AND EXCHANGE.
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T
Rating: 3 out of 5
Small defect on the received hat
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
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A
Rating: 4 out of 5
Satisfied with the product ordered on the site.
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A
Rating: 4 out of 5
Site with a lot of choices
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A
Rating: 4 out of 5
Perfect delivery.
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A
Rating: 3 out of 5
The site is good and the hats are not bad but the delivery was extended and the customer service is beating around the bush without helping me.
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A
Rating: 3 out of 5
Nice site, it would be good to be able to filter by multiple criteria. Several shapes of hats at the same time for example or several materials at the same time
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A
Rating: 4 out of 5
Product returned.
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A
Rating: 3 out of 5
Returning a product for exchange, in case of error or disappointment due to color, is at the customer's expense. The only solution is sending by post, no relay points possible, so additional cost... Too bad. I give up my return and will settle for the color received...
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Response from Chapellerie Traclet
Hello, thank you for your message, we understand that transport costs are additional costs but for now, we have not found a solution to reduce it. As soon as it is possible, we will implement it. Remaining at your disposal, best regards, Traclet Sébastien
A
Rating: 3 out of 5
Cap of quite good quality. The delivery time and communication are, however, major weaknesses.
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A
Rating: 3 out of 5
Very long delivery time, without any news in the meantime (I had to follow up after more than 3 weeks of waiting). But very beautiful hat.
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A
Rating: 3 out of 5
The straw of the hat is very rigid, a hard plastic effect. A bit disappointed therefore but the finishes are not bad.
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A
Rating: 4 out of 5
Really a lot of choices.
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A
Rating: 4 out of 5
Origin of products clearly readable
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A
Rating: 4 out of 5
I easily found the hat I was looking for
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A
Rating: 4 out of 5
Quality product, simple communication, thank you
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A
Rating: 4 out of 5
German-made caps of good quality, comfortable. A bit of confusion about sizes but it works.
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A
Rating: 4 out of 5
Good shipping, however returns are poorly handled because you have to pay...
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A
Rating: 4 out of 5
A serious site that has a very large selection of quality hats. Customer service responds quickly by email and phone. I recommend with pleasure.
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A
Rating: 4 out of 5
Size as expected and fast delivery
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A
Rating: 4 out of 5
As usual, no surprises, serious company, you receive the product described online
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A
Rating: 4 out of 5
The purchase on the site went smoothly, however the shipping and delivery are unfortunately very slow. I am still waiting for my order placed in mid-May 2024.
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A
Rating: 3 out of 5
This is not a French product.
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A
Rating: 4 out of 5
Very good product and very well made. Too bad the size choices are limited. Indeed, having a head circumference of 58, I had to take size L and my hat is too big.
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A
Rating: 3 out of 5
Fast shipping... Good model of hat but wrong color... ^^ It's a bit flashy white but we'll manage... No time to make a return...
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A
Rating: 4 out of 5
Easy navigation, fast delivery.
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A
Rating: 4 out of 5
A wide choice of products - fast delivery - well-packaged product
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A
Rating: 4 out of 5
Good, fast for delivery
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A
Rating: 4 out of 5
Satisfied with the item!
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Wide choice
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A
Rating: 3 out of 5
Problems with delivery. Display "restocking in progress" for several weeks. However, following a complaint, customer service responded quickly, so very well. Finally received the ordered hat after almost a month.
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A
Rating: 4 out of 5
Clear and concise
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A
Rating: 3 out of 5
Very difficult to find the right product
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A
Rating: 3 out of 5
very long delays despite quick payment
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