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Rating: 4 out of 5
Nothing to report
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Easy to find what you want
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A
Rating: 4 out of 5
And yet, night caps are hard to find
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A
Rating: 4 out of 5
Very nice product but took a long time to arrive.
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Rating: 3 out of 5
I am still waiting for the delivery of my order which is now three weeks old... It is therefore difficult for me to give an opinion on a delivery that is still hypothetical at this time...
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Rating: 4 out of 5
Too many one-size-fits-all options
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Rating: 4 out of 5
The products seem to be compliant.
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Rating: 4 out of 5
Very good.
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A
Rating: 3 out of 5
Nothing to report on the overall service, but disappointed with the product.
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Rating: 3 out of 5
Message to the parcel preparation team: Barmah hat delivered in the wrong color (I will keep it anyway). Well-packaged items and Chronopost delivery in 48 hours.
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A
Rating: 4 out of 5
Beautiful quality, fully satisfied with my purchase, just a downside for a slightly long delivery which justifies four stars.
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A
Rating: 3 out of 5
Very long delivery time. 40 days is a bit ridiculous. If the product is not in stock, it should be mentioned! With an approximate delivery time... Product description very brief, lacking detail.
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A
Rating: 4 out of 5
Order and delivery, nothing to say.
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Rating: 4 out of 5
Very easy to consult site, fast delivery by colissimo.
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A
Rating: 3 out of 5
Satisfied with the product, but the packaging, the bubble envelope in which the pair of gloves arrived was open, completely torn in the center.
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Rating: 4 out of 5
Package delivered quickly. Caps are good.
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Rating: 3 out of 5
Head circumference not indicated in simple reading and no possibility to search by size.
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Rating: 3 out of 5
Polar caps with an outdated look. I am disappointed. If I had seen them in real life and tried them on in a store, I would not have bought them.
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Rating: 3 out of 5
Order placed just before Christmas, paid at the time of ordering of course, debited immediately and then no news regarding the delay. It would be wise for Traclet to maintain contact with the customer so that they know where things stand. This would prevent the customer from calling the site to get an updated delay. Apparently, there is no stock. The product received is however compliant with the order.
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A
Rating: 4 out of 5
satisfactory
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
it's really a cap
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A
Rating: 4 out of 5
A quality service.
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Rating: 4 out of 5
Very good quality suspenders, the attachments are top-notch
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Rating: 4 out of 5
Nothing to report. Sooner than expected
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Rating: 4 out of 5
Easy navigation, nothing to report
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Rating: 4 out of 5
A downside on the huge packaging (a box that didn't fit in the mailbox)... for a toque
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Rating: 4 out of 5
Delivery was quite fast
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Rating: 3 out of 5
The site is quite well done and clear.
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Rating: 4 out of 5
Very good!
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Rating: 4 out of 5
Easy ordering on the site, fast delivery, too bad there is only one size because the cap is a bit big despite the integrated adjustment.
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A
Rating: 4 out of 5
Hello, regarding the delivery date, I had made arrangements to receive my package and waited all day for nothing. Not only could I not get it, but not a single phone call to inform me about the delivery the next day without warning while I was at my appointment. On Tuesday, the delivery person called me and I asked him to deliver my package for the next day (Wednesday) and everything went as planned. Except that he left me a delivery notice on Tuesday for my package without informing me, thinking it was another order, I wasted my time trying to receive a package that I had already received, which made me a bit angry with the delivery person who made me lose two days.
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A
Rating: 3 out of 5
ORDER AND DELIVERY WELL PASSED THE QUALITY OF THE PRODUCT IS MEDIOCRE FULL OF DEFECTS ON THE SURFACE OF THE CAP FOR WHAT ??????? WHO KNOWS
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the cap at [email protected]
For this type of cap, we have several qualities and it will depend on the expected quality as this model at 24 euros is very different from the one at 45 or the one at over 100 euros.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for sending us a photo of the cap at [email protected]
For this type of cap, we have several qualities and it will depend on the expected quality as this model at 24 euros is very different from the one at 45 or the one at over 100 euros.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
The choice of quality items, as well as the good advice that I really appreciated.
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Rating: 3 out of 5
Missing accessory on the hat...the feather at 300 euros for the hat is unacceptable.
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Rating: 4 out of 5
Good purchase,
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Rating: 4 out of 5
Disappointed with a second order: balaclava a bit small and faux fur hat poorly sewn.
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Rating: 4 out of 5
A downside for the website. I couldn't get your contact link to work, the message wouldn't send. I had to go through the internet address to reach you.
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Rating: 3 out of 5
Good evening.
The color of the cap received does not match that of the photo presented on the site.
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The color of the cap received does not match that of the photo presented on the site.
A
Rating: 4 out of 5
Nothing to say about the order except that the delivery date was exceeded
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