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Rating: 4 out of 5
Easy order to make on the site and correct delivery. Thank you
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
delivery time too long 14 days to ship is too much
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A
Rating: 4 out of 5
Cap corresponds to the website, careful packaging and fairly quick delivery.
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A
Rating: 3 out of 5
The service is very good, fast and careful shipping! The hat I ordered, a Gavroche beret is very pretty, but I am disappointed that it is made in China! I ordered on your site which promotes a know-how of the Hatmaking for over a century - 1880 in Rouanne - that’s what I read about your History and so I expected a made in France product. Total disappointment when I read the label. Could I have had the same product on a dropshipping site at a cheaper price? I wonder... it’s a shame.
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A
Rating: 3 out of 5
The product ordered is a gift for Christmas... The box is dented... I am disappointed
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A
Rating: 4 out of 5
Customer service attentive, fast delivery in 48h, good quality price product (beret). Just one issue with the site that charged two orders in a row without having authorization from my bank for the first. To be reviewed, how is this possible? There are 2 different addresses, one in Paris, one in Roanne, you immediately think of an online scam...
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A
Rating: 4 out of 5
The site is a bit confusing but with time you can manage. A bit more clarity would be a plus.
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A
Rating: 4 out of 5
Hat sent late due to being out of stock; otherwise everything is OK.
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A
Rating: 3 out of 5
Normal, a hat in the couture tradition
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A
Rating: 3 out of 5
Very long delivery. Items ordered since November 29 and delivered on December 14
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A
Rating: 4 out of 5
Good delivery. Beautiful hat
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A
Rating: 4 out of 5
no comment
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A
Rating: 4 out of 5
Happy
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A
Rating: 4 out of 5
Correct.
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A
Rating: 3 out of 5
hat too big.
disappointed with the quality and shape. does not match the description
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disappointed with the quality and shape. does not match the description
A
Rating: 4 out of 5
Compliant
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A
Rating: 4 out of 5
Adjustment bands were missing, which were sent to me after my complaint. Otherwise, good site, fast delivery.
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A
Rating: 3 out of 5
Purchase made for a gift
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A
Rating: 4 out of 5
All good, the usage is another story...
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A
Rating: 4 out of 5
Navigating the site went well, I easily found what I was looking for. However, I found the cap slightly under-packaged and not very high quality either.
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A
Rating: 4 out of 5
Very good contact with the company for a first experience;
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A
Rating: 4 out of 5
DELIVERY - OK!!
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A
Rating: 3 out of 5
The order went well except that I asked a question but I still have no answer
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A
Rating: 4 out of 5
Delivery time a bit long
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A
Rating: 4 out of 5
fast service
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A
Rating: 4 out of 5
Unfortunately, it is quite complicated to find what you want on your site, which would benefit from being simplified. I found what I wanted, but it took time. It's a shame because otherwise the service is of good quality.
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A
Rating: 3 out of 5
Site unclear
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A
Rating: 3 out of 5
delivery time too long 1 month and a half
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A
Rating: 4 out of 5
Satisfied with the quality
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A
Rating: 3 out of 5
well received
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A
Rating: 4 out of 5
Well-designed site, easy to use, fast delivery in the announced time slot, however it seems that the announced size is slightly smaller than the actual (size 58 ordered just after trying on)
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A
Rating: 4 out of 5
Very good. Fast delivery. I would have liked this sailor cap to be thicker and therefore warmer.
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A
Rating: 4 out of 5
Clear and well-designed site.
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A
Rating: 4 out of 5
Very good quality, fast and careful shipping. Thank you for the little gift in the package, it's nice. I recommend.
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A
Rating: 4 out of 5
A lot of difficulty navigating the site, many bugs.
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A
Rating: 4 out of 5
very easy to use
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A
Rating: 3 out of 5
the delivery time, (more than a month) is really too long, and the quality of the hats is a bit disappointing. (or maybe it requires a higher price, but then it seems excessive considering what can be found locally.
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A
Rating: 4 out of 5
The site is simple to use. The delivery was very fast and the product is satisfactory. Well done!
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A
Rating: 4 out of 5
A lot of choices, site quite difficult on tablet or mobile but surely perfect on computer
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A
Rating: 3 out of 5
Pretty hat, but it doesn't look much like the pictures and the faux fur seems a bit rough. Maybe it would be good to film the items and note the quality of the faux fur based on criteria?
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