Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Awesome service, especially as I made a mistake and had to make a change of size. Prompt, polite, and effective. Thank you
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Response from Chapellerie Traclet
Dear Richard,
We warmly thank you for your feedback and are delighted to hear that you appreciated our service, especially during your size change. Your satisfaction is our priority and your comments encourage us to continue improving our offer. We hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
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Hervé P.
Rating: 4 out of 5
following a purchase from 26/02/2026
Custom-made hat. Well made. Excellent customer service. Small downside, the site does not inform about the head height of the hats, the result did not match what I expected in terms of general proportion.
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Response from Chapellerie Traclet
Hello Hervé,
Thank you sincerely for your review and your rating. We are delighted that you are satisfied with the quality of your custom hat and our customer service. We take your comment regarding the head height information into account and are considering improving our site to better guide our customers. Please do not hesitate to contact us directly for any future questions, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team
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Béatrice W.
Rating: 3 out of 5
following a purchase from 08/05/2026
I took a size S/M and even adjusting it to the smallest possible with the Velcro, it is still too big. Otherwise, the packaging and delivery times were impeccable.
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Response from Chapellerie Traclet
Dear Béatrice, we thank you for your feedback regarding your order on our site "Chapellerie Traclet." We are delighted to learn that you appreciated the packaging and delivery times, but we are sorry to learn that the size of your hat does not suit you. Please do not hesitate to contact us to explore return or exchange options to find the size that would suit you better.
J
Jean-Yves L.
Rating: 4 out of 5
following a purchase from 05/05/2026
Good but 10 cm longer would be much better
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Response from Chapellerie Traclet
Hello Jean-Yves,
We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products. Your suggestion regarding the addition of 10 cm in length has been noted. We will certainly consider it for our future collections, in order to better meet the expectations of our customers. Thank you again for your constructive feedback.
Best regards,
The Chapellerie Traclet team
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Michel J.
Rating: 3 out of 5
following a purchase from 06/05/2026
The package arrived well, on time, in good condition, but the 'one size' of the hat is undersized for an adult
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Response from Chapellerie Traclet
Hello Michel, we thank you for your feedback and are pleased to learn that your package arrived on time and in good condition. We take your comments regarding the size of the bucket hat into account and will work to improve our description to better inform our customers in the future. Please do not hesitate to contact us directly if you have any other questions or suggestions.
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Philippe C.
Rating: 4 out of 5
following a purchase from 01/05/2026
Product that matches its description, and sent quickly. However, many items are 'out of stock' regarding size. And several weeks/months of waiting for an Akubra ...
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Response from Chapellerie Traclet
Hello Philippe, we thank you for your positive feedback regarding the speed of delivery and the compliance of your product. We are sorry to hear that you encountered stock shortages, particularly for sizes. Rest assured that we are constantly working to improve our offering and to restock our items in order to better satisfy our customers.
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Frederic D.
Rating: 4 out of 5
following a purchase from 04/05/2026
Quality product but the color received is still different from the one presented on the site!
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you for your feedback and we are pleased to hear that you are satisfied with the quality of our product. We also take note of your comment regarding the color difference, and we will ensure to improve the presentation of our items on the site to better reflect reality. Please do not hesitate to contact us for any other questions.
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Clément D.
Rating: 3 out of 5
following a purchase from 03/03/2026
The hat is of good quality and corresponds exactly to what I ordered. However, the delays are very long. By ordering it 3 months in advance, the hat only arrived 4 days before my wedding, causing stress and frustration.
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Response from Chapellerie Traclet
Dear Clément, we thank you for your feedback and are delighted that the hat meets your expectations. We are sincerely sorry for the delivery delay that caused stress before your wedding. Please know that we take your comments very seriously and we will work to improve our service to avoid such situations in the future.
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William B.
Rating: 3 out of 5
following a purchase from 24/04/2026
Second purchase on this site for the same hat, serious reason, but the second time, the transport bag and the adjustment straps were missing, too bad.
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Response from Chapellerie Traclet
Dear William,
Thank you for your review and for your loyalty to Chapellerie Traclet. We are sorry to learn that your second purchase was not complete and that the transport bag and the adjustment straps were missing.
For this model from Barmah, the brand does not have a pouch, however, we will send it to you by email in another brand.
Best regards,
The team at Chapellerie Traclet
S
Sandrine L.
Rating: 4 out of 5
following a purchase from 24/04/2026
Satisfied with the product, good quality suspenders
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Nathalie D.
Rating: 3 out of 5
following a purchase from 23/04/2026
The hat was unfortunately too small, I had to return it. But, perfect packaging. Perfect tracking link
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Marcel G.
Rating: 3 out of 5
following a purchase from 27/03/2026
Delivery time too long and lack of communication to inform about the delay. Otherwise, the item meets my expectations.
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Roland R.
Rating: 4 out of 5
following a purchase from 19/04/2026
The order and delivery: no problem but a bit long. The size is not right. I have 57 and therefore chose the small which according to your site fits 56 and 57. The hat is too big! You should have specified that this brand runs large. I am therefore disappointed.
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Gilles M.
Rating: 4 out of 5
following a purchase from 20/04/2026
Cap complies with the presentation, fast delivery. I keep the 5th star to judge durability.
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Marc L.
Rating: 4 out of 5
following a purchase from 18/04/2026
Expected products
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Michel M.
Rating: 4 out of 5
following a purchase from 17/04/2026
Quality item. Fast delivery
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Bernard P.
Rating: 3 out of 5
following a purchase from 16/04/2026
The hat was a bit flattened and has taken on bad creases. Otherwise, everything was perfect!!!
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Adrien D.
Rating: 3 out of 5
following a purchase from 12/04/2026
I had already bought this model in 54 and it was too small, I reordered it in 55, there is absolutely no difference. However, the management and quality of shipping are impeccable...
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Response from Chapellerie Traclet
Hello Adrien,
Thank you for taking the time to share your feedback. We are delighted that you appreciated our management and the quality of the shipping. However, we are sorry to learn that the size did not meet your expectations. Your feedback is valuable and will help us improve our service. Please do not hesitate to contact us for any questions or additional assistance.
Best regards,
The Chapellerie Traclet team
M
Michel P.
Rating: 4 out of 5
following a purchase from 10/04/2026
Quality product but runs a bit large. It would be good to provide a band to adjust it to the right size
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Response from Chapellerie Traclet
We sincerely thank you for your review and constructive comments, Michel. We are delighted that you appreciated the quality of our product, and we take your suggestion regarding the addition of an adjustment band to improve comfort into account. Your satisfaction is our priority, and we invite you to come back to us for any other remarks.
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Luc G.
Rating: 4 out of 5
following a purchase from 18/03/2026
Good
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Response from Chapellerie Traclet
Hello Luc,
We sincerely thank you for your positive feedback regarding our site "Chapellerie Traclet". We are delighted that you found your experience satisfactory and we remain at your disposal for any suggestions for improvement. We look forward to welcoming you again!
O
Odile C.
Rating: 3 out of 5
following a purchase from 04/04/2026
The Provençal Mila hat is of excellent quality but I couldn't quite recognize the model which is slightly different from the one that was delivered to me. Fortunately, I was able to modify it to be as I desired.
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Response from Chapellerie Traclet
Dear Odile,
Thank you for taking the time to share your opinion. We are delighted to learn that the Provençal Mila hat meets your expectations in terms of quality. We apologize for the difference between the presented model and the one you received. Your feedback is valuable and will help us improve the presentation of our products. Please do not hesitate to contact us if you have any other questions or suggestions.
Best regards,
The Chapellerie Traclet team
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Bernard A.
Rating: 4 out of 5
following a purchase from 06/04/2026
Delivery Time Too Long
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Response from Chapellerie Traclet
Hello Bernard,
Thank you for your feedback and your rating of 4/5! We are delighted that you appreciated our site. We apologize for the processing delay of your order. Please know that we are doing everything we can to improve our shipping times. Your feedback is valuable and helps us progress.
See you soon,
The Chapellerie Traclet team.
J
Jean-Paul W.
Rating: 4 out of 5
following a purchase from 01/03/2026
Perfect when the delivery times are managed.
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Response from Chapellerie Traclet
Dear Jean-Paul,
We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products and take note of your comment regarding delivery times. Rest assured that we are doing everything possible to improve this point and ensure an increasingly satisfying experience. Please do not hesitate to contact us if you have any questions or specific needs.
Best regards,
The Chapellerie Traclet team
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Claude L.
Rating: 4 out of 5
following a purchase from 01/04/2026
Products conform to the order and received in the best delays. Serious shop.
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Response from Chapellerie Traclet
Hello Claude,
We sincerely thank you for your positive feedback on our site "Chapellerie Traclet". We are delighted to learn that our products met your expectations and that you appreciated the speed of our service. We look forward to seeing you again among our clients soon!
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Gérard D.
Rating: 4 out of 5
following a purchase from 29/03/2026
In line with my expectations.
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Response from Chapellerie Traclet
Mr. Gérard, we sincerely thank you for your positive review. We are delighted to learn that our site "Chapellerie Traclet" met your expectations. Please feel free to reach out to us if you have any suggestions or questions, we will be happy to assist you.
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Michel G.
Rating: 4 out of 5
following a purchase from 27/03/2026
Order received on time. A bit disappointed with the product
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Response from Chapellerie Traclet
Hello Michel,
Thank you very much for your feedback and your positive rating! We are delighted that your order arrived on time. We are sorry to learn that the product did not fully satisfy you. Your feedback is valuable to us, and we would be happy to know your expectations in order to improve our offer. Please do not hesitate to contact us to discuss this.
Best regards,
The Chapellerie Traclet team
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Frederic M.
Rating: 4 out of 5
following a purchase from 06/03/2026
Apart from the delivery times, the hat is of good quality.
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you very much for your review and for your positive comments on the quality of our hats. We apologize for the delivery delays and are constantly working to improve this aspect. Your satisfaction is our priority, and we hope to see you again soon on our site!
Best regards,
The Chapellerie Traclet team.
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Claudine L.
Rating: 4 out of 5
following a purchase from 28/02/2026
Hello The delivery was delayed. The cap is correct but of lower quality than the original which was made of wool. Best regards
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Response from Chapellerie Traclet
Hello Claudine,
Thank you for your feedback and your experience with our site "Chapellerie Traclet". We are sorry to hear that the delivery was delayed and that the quality of the cap does not fully meet your expectations. Your comments are valuable and will help us improve our services and products. Please feel free to contact us if you need further assistance.
Best regards,
The Chapellerie Traclet team.
C
Chantal G.
Rating: 4 out of 5
following a purchase from 21/03/2026
Perfect
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Response from Chapellerie Traclet
Dear Chantal,
We sincerely thank you for your positive review and for the 4/5 rating you gave us. Your satisfaction is our priority, and we are delighted that your experience on our site "Chapellerie Traclet" lived up to your expectations. Don't hesitate to reach out to us for any future suggestions or needs.
Best regards,
The Chapellerie Traclet team.
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Philippe C.
Rating: 4 out of 5
following a purchase from 21/03/2026
to be tested on durability. 1st try, ultra-light product and very well ventilated
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Response from Chapellerie Traclet
Hello Philippe, we thank you for your positive feedback and are delighted that you appreciated the lightness and ventilation of our product. Don't hesitate to come back to us after your future trials, we would be happy to have your opinion on its durability.
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Corinne P.
Rating: 4 out of 5
following a purchase from 11/02/2026
Waiting time of more than 4 weeks, however, financial withdrawal made on the day of the order. On the other hand, after this wait, it turns out that the size of the hat does not correspond to the requested reality, and despite the head circumference taken as per the recommendations... nevertheless, I was refunded as soon as the item was returned and verified by the seller.
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Response from Chapellerie Traclet
Dear Corinne,
Thank you for your feedback and we take note of your comments regarding the delivery time and the size of the hat. We are pleased that the refund process was satisfactory and we are committed to improving our services to ensure a better experience for our customers in the future. Please do not hesitate to contact us if you have any other questions or needs.
Best regards,
The Chapellerie Traclet team
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Poirrier P.
Rating: 3 out of 5
following a purchase from 19/03/2026
The website order lacks ergonomics, I was looking for a Provencal hat for boys and girls and there were only Nice hats... However, the quality is very nice.
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Response from Chapellerie Traclet
Hello POIRRIER,
Thank you for taking the time to share your feedback on our site "Chapellerie Traclet". We are happy to learn that you appreciate the quality of our hats. We take note of your comments regarding the ergonomics of the search and we will work to improve this experience for our customers.
We also make Provencal hats for girls and boys.
https://www.chapellerie-traclet.com/fr/achat-chapeau-femme/4450-chapeau-provencal-enfant.html#/taille-taille_unique/couleur-naturel
Best regards,
The Chapellerie Traclet team
J
Jean-Claude D.
Rating: 3 out of 5
following a purchase from 19/03/2026
Good product but delivery is average, it must have been done twice.
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Response from Chapellerie Traclet
Hello Jean-Claude,
Thank you for taking the time to share your feedback on our site. We are delighted that you like the product, but we are sorry to learn that you encountered difficulties with the delivery. Your feedback is important to us, and we will work to improve this service. Please do not hesitate to contact us if you need further assistance.
Best regards,
The Chapellerie Traclet team
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Eric V.
Rating: 3 out of 5
following a purchase from 16/03/2026
Disappointed by the rendering of the product on me, the limits of online shopping!
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Response from Chapellerie Traclet
Hello Eric,
We thank you for taking the time to share your review. We understand your disappointment regarding the rendering of the product on you, and we are aware that online shopping can sometimes involve uncertainties. Please feel free to contact us to discuss your experience, we would be happy to help you find a hat that would suit you better.
Best regards,
The Chapellerie Traclet team.
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Gerard B.
Rating: 4 out of 5
following a purchase from 14/03/2026
Nothing to say Everything is perfect
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Response from Chapellerie Traclet
We sincerely thank you for your positive review and your 4/5 rating, Mr. Gérard. We are delighted that you appreciated your experience on our site "Chapellerie Traclet". Please feel free to reach out to us for any questions or suggestions, we will always be here to listen to you.
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Aline B.
Rating: 3 out of 5
following a purchase from 15/03/2026
Package arrived 1 week late and the parcel was completely torn! Fortunately, the merchandise was not damaged....
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Response from Chapellerie Traclet
Dear Aline, we thank you for taking the time to share your experience. We are sorry to learn that your package arrived late and in a damaged state. Please be assured that we take your comments into account to improve our delivery service.
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Miguel D.
Rating: 4 out of 5
following a purchase from 30/12/2025
Hello, Although the production delay may extend slightly beyond what was planned, the received product is of exceptional quality and I am very satisfied. Best regards, Mr. De AZCARATE
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Response from Chapellerie Traclet
Hello Mr. De Azcarate,
Thank you for your feedback and we are delighted to hear that you are satisfied with the quality of your product. We also apologize for the slight delay in the production time and appreciate your understanding. We look forward to serving you again.
Best regards,
The Chapellerie Traclet team
J
Joel Q.
Rating: 4 out of 5
following a purchase from 11/03/2026
return and refund done
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Response from Chapellerie Traclet
Dear Joël,
We sincerely thank you for your review and for your rating of 4/5. We are delighted to learn that the return and refund process went smoothly for you. Your satisfaction is our priority, and we hope to see you again soon on our site for your next order. Please feel free to contact us if you have any questions or additional needs.
Best regards,
The Chapellerie Traclet team
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Véronique G.
Rating: 3 out of 5
following a purchase from 11/03/2026
It's a shame that the finishing touches leave something to be desired regarding the ribbon around the hat that is fraying. It's a pity we can't send you a photo.
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Response from Chapellerie Traclet
Dear Véronique, we thank you for taking the time to share your feedback regarding our site "Chapellerie Traclet". We are sorry to learn that the finishing of your hat did not meet your expectations, and we take your comments very seriously. Please feel free to contact us directly by email to discuss your experience and consider a solution.
J
Jean M.
Rating: 4 out of 5
following a purchase from 06/03/2026
Good quality of manufacturing. We would have liked a thicker material in the denim quality.
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Response from Chapellerie Traclet
Thank you, Mr. Jean, for your positive feedback on the quality of our products. We take your remark regarding the thickness of the denim into account and will evaluate it for our future collections. Your satisfaction is paramount to us, and we hope to fully satisfy you during your next visit.
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