Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Products well packaged delivered quite quickly products corresponding to my search
See efficiency in case of rain
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2023
Very long,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2023
Wide choice and feeling of a serious merchant. Speed of delivery. Trust because last time, the size did not fit and the exchange was made without problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
Satisfied, but I want to specify that for over twenty years I have been buying this beret with ribbed edges and that before in stores there were several colors including grays, violets and that now the choice of colors is limited to red and black. Apart from that, I am really happy to have been able to get one because it has been 4 years since the hat shop in Grenoble has not made it anymore. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2023
Ordering online is good but you can't see the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
Some small display issues with the filters. It would be better to have the same models of hats displayed only once with their different possible colors rather than displayed separately, it would make fewer pages to see. Nothing to say about the timely delivery and the hat is compliant and well protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2023
no problem product conforms after I find that it is not thick.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2023
packaging destroyed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2023
good navigation on the site and very fast delivery (2 days).
package well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2023
Site ok but the color of the cap on the site and in reality is different. Looks good brown on the site but leans towards a faded brown in reality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
6 weeks delay... way too long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
As with my first order, the items meet my expectations and are of impeccable finish. The delivery time was well respected. My only regret is not being able to filter based on items in stock when searching on the site. I highly recommend this company :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
I received the ordered hat well.
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2023
Fast product conforms, be careful of creases during packaging
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2023
The product arrived in very good condition and perfectly meets my expectations! However, I would have liked to be kept informed about stock issues and thus the significantly increased delivery time (order placed in the twenties of June, received on September 7!). When you see 2 days of delivery on the site and receive nothing without being informed of anything, it's quickly worrying. That said, your responses are quick so that makes up for it I suppose. And the product remains perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2023
The speed of delivery is good and the quality of the product is too.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2023
Perfect in terms of order processing.
Regarding the product received, a bit disappointed. It was 2 Blue White Red berets but the white color is not at all. It is rather mottled with blue and red.
Too bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
The top of the hat had two small stains.
Poorly wrapped? Already stained before?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2023
I have nothing to add, Thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
For now, I won't comment. As mentioned, I am waiting for the follow-up to this matter since I just returned the hat that was too small!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
I would like more details about the items
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2023
Order processed quickly and delivered in a few days. The quality of the 2 purchased products disappoints me a lot.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2023
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
Delivery is fast, however some scratches on certain areas of the outer leather.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2023
Nothing good, nothing bad. Compliant with the request.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2023
I ordered a children's Nice hat with a diameter of 31cm, the one I received measures rather 40 cm in diameter, more for an adult.
Otherwise, the quality is very nice, very beautiful product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
The only problem is that the hat received is not the hat ordered. The one I ordered had a neck protection and the one received does not, although the location exists: why this change?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2023
site ordered easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2023
I received the hat on time. I only have one concern, my hat is guaranteed for life and I have to make the guarantee online and they ask me for the invoice number that I did not receive and the exact color.
Thank you in advance for your response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2023
The site is easy to use, delivery is very fast and in accordance with the announcement, however, it was made on a rainy day, the box arrived wet and torn, fortunately the item is intact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2023
I modified it a bit because I didn't like it too much (too stiff)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2023
The photo of the hat is very flattering compared to reality. Disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2023
Very good, received on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2023
Very beautiful product compliant with the image and description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2023
We are delighted with the order.
The sizes and colors are compliant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2023
Nothing to report, delivery compliant with the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
There is a lack of a proper return service. A pre-established label for the return but if it is at the customer's expense, isn't it simpler?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2023
very large choice
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