Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2023
a bit long in delivery but I was informed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2023
One question; is beige the new khaki?
When I look at the delivered hat and the one ordered, the color does not match what is announced. I was expecting a khaki hat and I discover that the inner border is khaki but the hat is beige (Tilley hâte)
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Response from Chapellerie Traclet
Hello
the ltm6 hat in khaki is khaki in color with an olive underside. The beige or natural color is a very light beige as well as the underside of the edges.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2023
package ordered on Friday the 14th was supposed to be delivered on Saturday the 15th but the Post Office sent it in the wrong direction, delivered only Wednesday the 19th. Only the Post Office is to blame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2023
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2023
everything is ok!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2023
Serious site, delivery received quickly and product well protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
Site easy to find.
Very long delay. Payment is made at the time of order and delivery takes two months.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2023
Package well protected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2023
Pleasant and judicious contact to resolve my problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2023
Nothing to say: quality service and fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2023
product corresponding to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2023
Very satisfied with the speed with which you handled my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2023
Fast delivery and in accordance with the order, no surprises, I am satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2023
Very thin UV protection bucket hat on top to the point of letting light through so I doubt its effectiveness. Therefore, expensive item with a very poor quality/price ratio. I will keep my old one which is much thicker.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2022
Simple to use site..!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2023
Better specify if it's a beanie (thus closed) or a cap without a visor (open back).
The metal at the back of one of the ordered products is not pleasant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2023
Just not very well packaged, otherwise it's fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2023
Delivery on time and good product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2023
Like all sites, nothing complicated. Disappointed with my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2023
Payment by bank transfer surprising and not practical.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2023
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2023
Average finishing quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
this hat meets my expectations well,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2023
By nature patient, I would have just liked to be informed of the true delivery time.
I know well that the ordered cap is not the best seller and that the journey from Ireland can take time.
Irreproachable quality of the material, the Donegal tweed is impeccable. I was supposed to go there this summer, but due to passport issues, I won't go. Ireland has thus arrived in Brittany through you.
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2023
there must be a problem on your site. Indeed, after receiving my order, I am being reminded because my cart is waiting for me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2023
Correct site, easy order, normal delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
1 return voucher (modest amount) would be welcome ... / at the choice of the definitive size.
++ Resistance of the product - straw hat (made in France) to be CONFIRMED in use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2023
good choice of items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2023
very complete site and pleasant to visit
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2023
Efficient and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2023
Good quality. Size as expected. With an inner lining and a leather headband, it might be a bit more expensive, but top of the line.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2023
Product received as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2023
Next purchases
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2022
It took three months to fulfill the order, while nothing indicated a delay was necessary
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2023
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Easy navigation on the site, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Satisfied with the order and delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2023
Order processed quickly. Received in less than a week :)
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