Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2023
Received hat as expected, maybe the fabric is a bit thin
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
A bit long delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2023
Sale of an item NOT IN STOCK. Delivery time 'very long'. But, once not customary, I will remain a customer of TRACLET.
PLG.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2023
Hello, unfortunately the product does not fit my hat I am returning it today, otherwise generally very happy with the service and the products purchased.
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Response from Chapellerie Traclet
Hello
what shape are you looking for for the protective cover?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2023
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2023
Search engine and points system a bit questionable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
No navigation issues on the site and regular reminder emails sent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2023
The site is well made
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2023
Perfect and fast service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2023
Excellent service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2023
Announced delivery time 2 to 3 weeks. After 4 weeks I send an email of dissatisfaction because no news of my order. As if by miracle, barely 48 hours after my letter, this order was sent to me, my hat was 'sleeping' somewhere, if I hadn't manifested myself I might still be waiting!!
Otherwise the ordered product is compliant, I regret the lack of information regarding its maintenance: hand wash or machine? No notice or label.
La Chapellerie Traclet had accustomed me to better.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2023
I am waiting to know, after having asked in the procedure, if I can yes or no return the item, after having asked for the size above....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2023
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
GOOD
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2023
Too bad there is no size for the caps
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Very good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
Everything went as planned
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
One essential thing is missing, the hats inside and especially a photo of heads wearing them to give an idea.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2023
Not obvious what is no longer in stock.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2023
I think that with the given head circumference, you should consider a larger diameter for the beret. We are not on site to try it on.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
Delivery time quite long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
Navigation could be improved.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2023
Last time it was very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2022
Good quality, but endless delivery time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2023
Top quality
very long delivery for an item announced as available
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2023
No review regarding Traclet to provide for now.
Return request sent as soon as the package was received.
Reason for return in the comments.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2023
Easy navigation, fast delivery only downside no fitting and no alterations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
I just regret that I had to follow up 2 weeks after payment for the order to be sent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2023
I followed the size recommendations for a cap, but I should have probably taken my size. What bothers me is that I have to pay for the return of said headgear... we'll see how the refund is handled...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
Well-designed site, with useful information (email, phone contact..) Possibility to narrow down your search (size, price, men, women, materials...)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
Navigation on the site is good.. a lot of choices.. however the delivery time of 3 weeks is way too long maybe you were out of stock on this item. Very good packaging. And quality item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
No issues in the ordering process
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
Very good except the delay which was a bit too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2023
Difficult to choose to have the product in the right size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2023
Bugs in the customer area with the Firefox browser.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2023
The product ordered online was delivered in a short time and packaged with great care. The received miki is very well finished and of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2022
The hat is very successful and of good quality, but the delivery times have nothing to do with what was highlighted. I received mine at the last minute, 4 days before my wedding, even though I had ordered it 4 months ago. Thank you anyway for the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
You could have a section that classifies hats by type of use: Boat Hunting City Etc.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
No problem, delivery on time even on a strike day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Clear site, fast delivery
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