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Rating: 4 out of 5
Quality product, quick reception
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
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Rating: 3 out of 5
The product fits well, but unfortunately for navy blue, it looks more like black... Otherwise, beautiful hat.
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A
Rating: 4 out of 5
It's good
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A
Rating: 4 out of 5
Impeccable service quality, a very wide choice. Really excellent
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Rating: 3 out of 5
The size of the beret delivered is a 57 instead of the 56 ordered (actually, I would have needed a 55).
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Rating: 4 out of 5
Product as described, delivered on time. Good quality-price ratio at first glance.
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Rating: 4 out of 5
Disappointed with the lining of the cap
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Rating: 4 out of 5
Excellent site. Just missing a few photos per proposed item. Otherwise, the prices, brands, and choices are there.
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A
Rating: 4 out of 5
This chapka is really very pretty and soft. My only complaint is that the ear covers are a bit small and don't really protect, hence one star less
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A
Rating: 3 out of 5
On the site, the ribbon of the hat is black, but the one received is gray...
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A
Rating: 4 out of 5
A bit long but the order arrived.
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Rating: 4 out of 5
Satisfied with this purchase, to be confirmed over time.
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Rating: 4 out of 5
Too bad that shipping costs are extra
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A
Rating: 3 out of 5
Good communication - Good quality of the product. Delivery 3 weeks after the order (much longer than expected). - Cap much too big despite having strictly followed the advice regarding head measurement.
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A
Rating: 4 out of 5
I was looking for something neutral and the navy blue didn't show up in the photo, so I looked at the other colors and the red showed a navy blue image, so I thought that with a bit of luck it's not the red but the navy blue that I would receive, too bad it's not the right one, but it's okay I'll find a way to match it with an outfit
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Rating: 4 out of 5
Very good welcome
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Rating: 4 out of 5
Pretty toque, classy
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Well-built site. Pleasant navigation.
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Rating: 4 out of 5
Good quality, a bit small size
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Rating: 3 out of 5
We had a phone interview, during which we confirmed my order. I received one product out of the two ordered, and I won't receive the entirety of my order before my trip.
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Rating: 4 out of 5
Delivery that was supposed to be scheduled in 2 parts because 1 item was missing for 3 weeks, so request to group the 4 purchases and without problem expected wait and OH surprise!! delivery of EVERYTHING 4 days after order, shipped to home because it was supposed to arrive upon our return
so absence at delivery received by a very nice neighbor without me being able to warn him
well not serious but curious management between order and delivery
OTHERWISE VERY nice ITEMS
Translated reviews
so absence at delivery received by a very nice neighbor without me being able to warn him
well not serious but curious management between order and delivery
OTHERWISE VERY nice ITEMS
A
Rating: 4 out of 5
Fast shipping... Product meets the needs... No issues...
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Rating: 4 out of 5
A number of berets or others were out of stock, often the cheapest ones.
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Rating: 4 out of 5
For a first order, it's okay
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Rating: 4 out of 5
Fast processing and easy online procedure, correct delivery time.
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Rating: 4 out of 5
simple and intuitive site
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Rating: 4 out of 5
the details of the black hats are not visible in the photographs
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Rating: 4 out of 5
The product matches the description, but is small, exchange in progress
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Rating: 4 out of 5
clear site, easy to access.
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
The size is not very respected.
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Rating: 4 out of 5
satisfactory set
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Rating: 4 out of 5
Super good
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Rating: 3 out of 5
Fast delivery and good quality packaging. The site is not very user-friendly. It quickly becomes apparent that the requested filters are not applied! As a result, it's a bit of a hassle to find what we really want. Prices are within the norm. A bit expensive, but with enough searching, you can find cheap hats. However, I have never received a discount code.
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Rating: 3 out of 5
The product is great, good value for money. But very little information about the delivery was communicated; I was left without news for nearly 2 weeks before having to fish for information to know what was happening. The exchange was complicated, but the product eventually arrived, well packaged and in line with my expectations.
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Rating: 4 out of 5
The site is pleasant, the proposed products are interesting. The after-sales service seems efficient.
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Rating: 4 out of 5
Very reliable site, delivery on time and item meets my expectations
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Rating: 3 out of 5
Only 3 stars because my order placed on 20/12, which was supposed to be delivered in 24 to 48 hours (planned as a Christmas gift), was delivered on 26/12 and at a pickup point much further away than the one selected!!! Failed Christmas gift... Thank you Traclet!
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Rating: 4 out of 5
I would have liked to be informed (after my order) of the length of the delivery time,... And I appreciate little that it finally took place, but not at the last requested address!
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