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Rating: 4 out of 5
Good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Impeccable
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A
Rating: 3 out of 5
Hello, Regarding the product, nothing to say, it is very good. However, regarding customer service, there are points to review, namely: - I would have liked to be informed by email that the product I ordered was being restocked, and that I was given an approximate delivery date. Instead, I was left without news, wondering if I would receive my order before Christmas. - Not having any news, I called the company, and I spoke to someone who was borderline polite who told me that I shouldn't have called, but that I should send an email. Where is the Customer Service?
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Rating: 4 out of 5
Many sizes missing: too bad!
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Rating: 4 out of 5
I am generally happy with my order, but one of the berets ordered is not Made in France and seems of lower quality... and this was not specified on the site. Otherwise, the other 3 are perfect, the quality and fit of the berets are very good.
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A
Rating: 4 out of 5
Too bad the ordered hat was not in a box that could be placed in the mailbox. Fortunately, I was home when the mail carrier rang the bell. I had chosen the colissimo delivery without signature, since this hat could fit in the mailbox.
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
Quality items
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Rating: 4 out of 5
Stetson hat received quickly and as described. The only disappointment is that I thought it would be delivered in a storage box so I could store it when not in use. Hence my one star less.
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Rating: 3 out of 5
Disappointed that there is no sewn label inside the berets with your company's name
that would signify 'made in France'
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that would signify 'made in France'
A
Rating: 4 out of 5
Since it's a gift, I hope it will be fine; in any case, it's exactly what I was looking for.
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Rating: 4 out of 5
I expected a softer hat but I appreciate the model.
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Rating: 4 out of 5
Elegant hat! Maybe make shipping boxes that correspond to the size of the hat because slightly folded on the sides, it has lost its shape a bit.
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Rating: 3 out of 5
The site is not very operational. For example, I select 'Women' and I end up with lots of mixed men's headgear. The selection does not work and this is true regardless of the selection. It's very regrettable and wastes a lot of time. Needs improvement+++
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Rating: 4 out of 5
Fast shipping, good product.
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Rating: 4 out of 5
Beautiful warm hat that I use in these cold moments.
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Rating: 3 out of 5
Product as described but announced delay of 15 days vs actual delay of 6.5 weeks.
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Rating: 4 out of 5
Serious site, fast delivery, many models at all prices.
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
Satisfied with my purchase
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Rating: 4 out of 5
A bit of imprecision on sizes (2 hats in TU really tight while they are announced for my size) but everything else is perfect.
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Rating: 3 out of 5
the beret is really small even though it is a one size fits all
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Rating: 4 out of 5
I easily found what I was looking for and the delivery was fast. The quality of the product meets my expectations.
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Rating: 3 out of 5
The order confirmation took quite a long time.
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Rating: 4 out of 5
Order received on time. Correct quality.
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Rating: 4 out of 5
very good
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Rating: 4 out of 5
The delivery took 1 month because I paid with Paypal which did not transmit to Traclet.
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Rating: 4 out of 5
The sad part is poorly sewn and therefore not fully visible, otherwise the hat is cool.
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Rating: 4 out of 5
Site with a lot of choices
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Rating: 4 out of 5
Delighted, thank you
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Rating: 4 out of 5
This beret is good, but the quality has decreased compared to the last one bought a few years ago. The fabric is less dense.
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Rating: 4 out of 5
The toque gives complete satisfaction, size, price, quality, color. The expected delay was from two to three weeks, it arrived in 14 days, nothing to say, it's perfect.
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Rating: 4 out of 5
Item conforms to my request
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Rating: 3 out of 5
The package is a Christmas gift, so comments could be after these dates and festive events
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Rating: 3 out of 5
Product advertised as being from the Stetson brand on the site, however this is not the case (Lierys, linked to Stetson but not a Stetson), response from customer service to my request for explanation: indeed it is an error on the page, but we cannot change the brand on the cap... effective analysis to say the least.
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Rating: 4 out of 5
Good quick transaction
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Rating: 4 out of 5
Complete shop, fast and careful shipping. The only downside, and not the least, is that they did not provide free returns. Returns at the customer's expense unlike other online merchants.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Easy order on the site, fast delivery, nice product even if it is made in China, nice effect with the fake white fur, I recommend Traclet because I have never been disappointed, I had already ordered a toque and a hat
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Rating: 3 out of 5
Item received too small despite the size indication matching the measurements on the site.
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