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Rating: 4 out of 5
Order received in Portugal within the expected time and in perfect condition.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Delivery made with a 48-hour delay due to the post despite shipping costs
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A
Rating: 3 out of 5
Average
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A
Rating: 4 out of 5
Order ok. But I was in the 'new arrivals' and the 2 models I was interested in were not available!
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A
Rating: 3 out of 5
The site is very good. It was after the processing of the credit card that things were less good. Firstly, no confirmation email before the follow-up. No expected delivery date given. Three weeks after payment, I sent an email asking for an idea of the delivery date, no response, but I received a shipping notice for the next day. One of the two hats arrived, very beautiful and well packaged, (maybe too small but that can be adjusted later). I still have no news about the other one and you are already asking me to leave a review, as if the order was finalized, that worries me a bit.
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A
Rating: 4 out of 5
Initial delivery time plus 1 day
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A
Rating: 4 out of 5
Order received on time.
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A
Rating: 4 out of 5
Excellent site. Good fast delivery service.
The ordered hat was very well packaged and protected.
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The ordered hat was very well packaged and protected.
A
Rating: 4 out of 5
In accordance with my order.
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A
Rating: 3 out of 5
Ad on the site for a 72-hour shipment but at the time of ordering, the delay changed to 3 weeks. Okay, that can happen. After 4 weeks, I sent an email to get news. Response within 48 hours explaining that they were sorry and that my order had been shipped. Indeed received in 24 hours by chronopost. I think that if I hadn't written, they would have forgotten my order. Or coincidence??
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A
Rating: 4 out of 5
Navigation on the site is good.
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A
Rating: 3 out of 5
ordered item very satisfactory, but delivery time too long
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A
Rating: 4 out of 5
Customer service very responsive despite the lack of a phone number
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A
Rating: 3 out of 5
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A
Rating: 4 out of 5
Easy to navigate
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A
Rating: 3 out of 5
I followed the site's advice and ordered a size up from my usual size. Upon arrival, my hat is slightly too big. My usual size is only available 'on order' with no information on the delay. Delivery in 48 despite a package lost by the Post.
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A
Rating: 4 out of 5
Good
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A
Rating: 3 out of 5
Navigating the site seems easy and the product is of good quality. But on the site, it is written that delivery is made within a maximum of 48 hours. However, I received my package almost a week after ordering it.
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A
Rating: 4 out of 5
Everything easy without incident, quick reception and in good condition!
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A
Rating: 4 out of 5
Fast, Complete, Efficient ;)
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A
Rating: 4 out of 5
Fast shipping. I am waiting for a reply to an email about a product out of stock?
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A
Rating: 3 out of 5
The cap is beautiful. It was supposedly sold as being linen. In fact, it is cotton, as marked on the labels. And it is not a Hatteras.
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
VERY GOOD
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A
Rating: 4 out of 5
Well-made site
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A
Rating: 3 out of 5
I had a bit of trouble finding my account. I received a message inviting me to finalize my purchase (item in the cart), while I had already made my purchase and received my invoice. I wondered if I had made the same purchase twice..
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A
Rating: 4 out of 5
Hello,
Product well delivered. It is of very good quality and an excellent value for money.
I just find the hat a bit high when wearing it, but that's unfortunately the risk when you can't try it on beforehand.
Otherwise, nothing to complain about, it's very good.
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Product well delivered. It is of very good quality and an excellent value for money.
I just find the hat a bit high when wearing it, but that's unfortunately the risk when you can't try it on beforehand.
Otherwise, nothing to complain about, it's very good.
A
Rating: 4 out of 5
The site is very readable for searching for an item and makes choosing easier. The phone relationship is professional and friendly. With ease, we can obtain and receive information and photos of our choice before purchase. This helps with the purchase
A very pleasant relationship.
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A very pleasant relationship.
A
Rating: 4 out of 5
Easy to use
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A
Rating: 3 out of 5
fast delivery. However, the package was slightly torn. Since it was a cotton beanie, the risk of deterioration was minimal.
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A
Rating: 4 out of 5
very good.
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A
Rating: 4 out of 5
No Pb…
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A
Rating: 4 out of 5
A bit disappointed by the lack of packaging worthy of such an item
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast and in accordance with the order but I would have liked to receive the Panama Stetson in a real hat box
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A
Rating: 4 out of 5
Fast delivery, product as described, good size
now to see over time for the durability of the product but it meets my expectations.
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now to see over time for the durability of the product but it meets my expectations.
A
Rating: 4 out of 5
Very good, good quality, as described
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A
Rating: 4 out of 5
Easy navigation, I asked a question by email and they responded really quickly.
I bought two hats, one of which is straw and I am a bit disappointed by the quality, however the 2nd is perfect.
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I bought two hats, one of which is straw and I am a bit disappointed by the quality, however the 2nd is perfect.
A
Rating: 4 out of 5
Correct quality, pleasant to wear
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A
Rating: 3 out of 5
model received conforms to the reference but size L = 58 head circumference too big waiting for exchange !!!!
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